AT&T

My bill is $75 a month. I got jobless. You charged me 60% late fee. That's highly toxic and parasitic for a corporate entity. Especially when you're operating most of your customer service out of a Third World country. I'm all for capitalism. But this is lazy useless capital scum. Your 5G networks is not even actual 5G in a heavily populated area.

I recently switched to AT&T fiber Internet because they were offering a $20/mo discount if you also use them for wireless. I have been a wireless customer for over 20 years, so this discount would've made my Internet cheaper than my previous provider. However, they removed the promotion from my account after the first month. And when I got my second monthly bill, they charged me an extra $28 to pay back the discount I received the first month. When I called to find out the reason for this change, they told me it was because the promotion doesn't work with a wireless family plan. This was never communicated when I was signing up for the service. Now I have already cancelled service through my previous provider, but will have to have it reinstalled to avoid paying the extra high rate AT&T is charging me. Beware if you are signing up for one of these promotions.

The feeder box in front of my house is missing the front panel exposing wires. I had to speak to 6 people before someone was able to schedule a technician to address the issue. The first two calls went to the Philippines and they didn't even understand the problem, they thought it was a satellite TV or cell service. One person got all my info, not sure why it is an outside unit, and they gave me a phone number to call which was the same number I reached him at. It was finally the 6th person who understood and scheduled a technician. That means I should only be paying 1/6 of what they bill me because they are paying a lot of useless people with the money they charge me.

My entire family after many many years of service are all currently finding another service. The customer service is atrocious and has been for some time now. Your upper management obviously does not care about the paying customers, with all of the failing reviews, with nothing being done.
It would be nice to have customer agents that speak our language, yet, I guess you sure get what you pay, and it certainly shows.
AT&T, you are no longer an American Company that we Americans are proud of.

Back in February of 2021 an att salesmen came to my door and offered cheaper rates and new phones. Well let's just say we got newer phones but the services were sky high. I had 4 lines which averaged out to be about 450$ a month. This by far has been my worst adult decision ever. After a year plus of pay this ridiculous bill I slipped up and missed a payment and called the next day from a text now number because they won't let u speak to anyone from your suspended phone. I was told that a payment of the full 800 bill must be paid and I couldn't even get my phone number back after having it for 5 yrs. My advice is to never choose these guys. They are heartless and very unhelpful

This is worst company selling phones and service's. Charging high dollar to customers yet their Customer service can't even answer calls or call back over hour half wait now. Att changes your plan to high dollar without asking. Claim no strings attached whatever plan you want then how does this happen signed up for $50.00 plan yet being charged 118.76 monthly. That's even above paying phone plan plus phone would only cost about 80 dollars. Now they don't answer phones to fix this either. Service issues as well since I've been with Att. Who would want this type of treatment. It was much better t- mobile never had any problems billing errors or reception

When we were transferring our server to a different carrier, we needed AT&T to release port protection to retain our phone number. I contacted them seven times, and each call involved navigating through a lengthy menu before speaking to an actual person. On one occasion, I only heard background noise from the representative's end. After several minutes without clear communication, I had to hang up. Later, I discovered that the line had been placed under fraudulent protection, which took me 2 additional calls to solve the issue. All these people in the fraud protection who ask questions are with a strong accent.

Customer service is the worst. I tried contact cancellation department for over 6.5 hours Just to activate a new sim card that at&t sent me via mail. I wish I could rate them lower than 1 star. I feel like they owe me two stars. Save your time and go to different company

After waiting several months and calls being told several different excuses my 250$ gift card has expired and at&t will not reissue or Honor this offer. Just lost a customer they obviously don't care to keep. Bad business if u ask me... Guess I'll give my money to the competition.

They transferred my call 3 different times and asked the same questions. All I wanted to do was transfer someone else's account into my name. Just terrible! They took forever as well. And they didn't understand anything we were saying. I'm usually not a person to leave reviews or judge but I'll make an exception for this.

They are liars, tricky, greedy stuffs who always, run you around without compromising with customers immediate situation. Don't have service with them, better to be with Verizon or cricket wireless. John kuch

The billing is very shady. They are doing something different. I have been with them for over 5 years and this has now become a headache and it's ruining my business. I am so disappointed. I consider myself to be truly loyal. AT&T is not!

Ran into Dobbs Ferry AT&T to get a Sim Card replaced. Behold, One Sales Person, One Customer in front of me. Sat and waited 25 minutes. Once attended to. The problem was unable to be fixed.
Sorry for the wait sir, I'm "All by Myself."

I've been paying AT&T's inflated prices for years. I finally decided to switch out but it looks like AT&T wants to keep billing me in perpetuity for a service I am not and will not ever be using. (I don't even know where the sim card is at.) I've been hung up on four times by the customer service representatives who do not return the "dropped" call. At this time I have spent four hours attempting to do what should be available on their website. I'm still stuck in their racket because the customer service center closed while I was waiting for an operator the last time. I will be boycotting AT&T forever along with my large extended family. Please go bankrupt soon. If you would like to ride around in my trunk for four hours and then give me 60$ to be let out I might call us even.

Bad experience from start to finish. Service charges are uncompetitive compared to other carriers, bogus access charges, international data service is a total rip off (look at google Fi, for example), international roaming - be ware, if you are abroad and receive calls which you don't pick up- still charges appear, $3 per call, spam calls, anything. At the end, they charge you monthly for their services in advance, and if you disconnect them, you still need to pay in advance for the last month even if you don't use it. Otherwise late fees. Cannot dispute or argue anything, cannot contact them by email, must call, must speak to 5 service reps, because no one knows what's going on, must waste hours on the phone, ruin your day. Wish those clowns learn someday how to do business right, its competitive now, and not America of 70s.

Good luck getting signal. Used to get okay service. The last year has been horrible. I've asked several times about a tower being down and they say there isn't. Probably selling all the data out to the off brand companies!

If I could give them 0 I would! They are rude and not helpful! Also you see extra charges on your account every once in a while! I just left AT & T and that was the best decision I have made! So happy with T-mobile!