AT&TReviews 2,457

Went to the local ATT store to have my watch added to our account. After 45 min of two employees dorking with it. They gave me a card with a scan code to do it myself online. I asked if I would be charged before I did this or if it would start after I added my watch. They said there would be no charges until I added my Watch online. I have not added my watch yet and got a bill for an added device for $80 today. Now... trying to call helpline, due to a 7 min wait, I take the "we will call you back in 7 min" option. Two min later I get called back with a message..."A representative will be with you in 9 min". After being on hold for 15 min... they hang up on me! They are in the communications business and can't figure out their own system to make it work!

Right now I have no phone service and neither does my son--we use these phones for business. Eight days ago we initiated the process of transferring our two phone lines from ATT to Verizon--I had just gotten married and we wanted to merge and only have one bill. We have followed every step that the dozen or so customer service(?) agents have given us to do with both services and no one can make it happen. The steps never work to complete the process. We are both educated, tech-savvy folks and it just is not getting done. It has reached a crisis now--I have no phone for business or personal use, and just got cut off by another ATT person. We are calm and collected when dealing with the service agents--they just do not seem to know what to do properly. I paid off the phones, paid my bill, entered the codes they gave us. No One will make it right.

I went to the local AT&T store in Midland Park with my dead iPhone and assuming I would need to get a new phone and, of course, pay more per month (isn't that what always happens?). Surprise! Store Manager Alex K. Cleaned a wad of lint out of the charging port and lo and behold the phone came to life when he plugged it back in.

He could easily have run up a new sale and make the usual commission. But, he is an incredibly honest fellow and was more interested in helping us than making a commission. Kudos Alex! And thanks. We definitely will be back to upgrade in the near future and highly recommend this AT&T Store and Alex in particular.

I am writing this review with a little hope... That being said it doesn't look like it but let's give this a shot. Absolutely the worst service i ever had. Over priced for nothing to absolutely work. Absolutely frustrating because I am literally paying close to 200 for a paid off phone just the service. I am absolutely at my wits end with atnt please fix this issue or else I am switching over carriers if you continue to do business like this you won't be in business for to much longer

They are terrible they stole money from my checking account with their auto pay that I did not approve when my rent was due and put me in a financially compromising situation and refuse to give me my money back in a timely manner DO NOT USE THEM they have been rude and terrible to me when I was a customer for them for years I hope they see this and know exactly who I am

I had installation appointment for morning and they never show up and after being on line for an hours they lied to me and told me the installer is going to be late for 6 hours but when installer arrived he told me he had no idea for my appointment
One installer show up and he can not install it after 2 hours another one show up and he can not finish because they need 2 people to install and at & t didn't didn't accept to send 2 installer I left the business at 6:00 PM with no internet and phone line and I have to go back again tomorrow
They know I can not have any another's service in that location
It is so frustrating

Absolutely nothing but failure, OVER BILLING, incompetence, and lies. Lied about the price, FAILED, after repeatedly making trips to two different stores, to correct the account, and the bill. They bill you for their mistakes, and then, today, I was threatened, bullied, and insulted, by A MANAGER WITH THE CUSTOMER SERVICE LOYALTY DEPARTMENT. Thes people obviously feel they are untouchable, and they need to be shown the customer matters. Their signal service is not that great, either. ALSO, WE HAVE UNLIMITED PLANS, AND THEY HAVE THROTTLED DOWN OUR PHONE WIFI... DO NOT USE ST&T, YOU WILL REGRET IT.

I am writing this review about the service I received today. My services were suspended and there was no other option to restore my service for one day until I was able to make the payment. I have been a customer well over 15 years and advised the rep that my 16-year-old was home babysitting her siblings. Still nothing. So now I have to wait until I get home after 5 to communicate with my children. ATT is ridiculous with their high prices and piss poor service. I am outraged that nothing could be done but give me an I'm sorry excuse.

If I could give them 0 I would! They are rude and not helpful! Also you see extra charges on your account every once in a while! I just left AT & T and that was the best decision I have made! So happy with T-mobile!

If u ever need customer service then I feel your pain. Be prepared to spend all day with them for the smallest of issues. And do not think you will ever be told the truth by them, or be happy with your AT&T experience in any way. It is sad they are still thriving the way they are, given the way they steal from, lie to, & upset their customers.

Lies and manipulation. I can't believe I fell for this crap.

They convinced me to get a new phone plan AND new phone because I've been having a ton of issues. My phone wasn't even that old and I paid for it upfront. So I got a new iPhone for "free". Tried to ask a lot of questions about that, wasn't getting a lot of info. Wasn't shown iPhone options and differences.

I'm still having a ton of 4G issues in the area, even with a brand new phone.

They swore up and down the new plan was cheaper but wouldn't show me specifics, turns out its more expensive. The phone that was "free" is being charged for to my account.

Choose another provider, AT&T is consistently the worst.

None of the representatives know how to communicate nor know how to take care of customers. AT&T is a complete scam and only care about taking your money. Spend your services elsewhere! Here is my experience:

When the iPhone 14 Pro came out, several phone companies were doing a $1000 trade-in promotion for qualifying devices. I had an iPhone 12 at the time, and jumped on this deal quickly. It was a huge mistake. After ordering the device, there was a 8 week lead time until my device got to me. This wasn't the problem, as I spoke to a couple agents because I was worried I would miss the promotion window. Problems started as soon as I got the new device. My return package to turn in my iPhone 12 never came with a return label. Instructions that came with return package says to use the return label, but I never got one? I then contact AT&T representatives to see if they can print be a new label. This was when things went complete south. Representatives online told me to go my local att branch to get the label. I drive to 5 different branches, one corporate branch, for all of them to tell them that they can't print any shipping labels. At this point I'm at a complete loss. After several back and forth calls and chats will representatives, I was finally able to talk to someone in higher management. The management team was able to send me a return label via email. WHY COULDN'T THEY JUST DO THIS WHEN I ASKED BEFORE GOING TO EVERY LOCAL BRANCH? Now, my iPhone 12 has been shipped to AT&T. I have proof of shipping and emails stating that AT&T as the device. It has been a couple months now, and my promotion status is still at "Started". I've been paying installments on the new iPhone 14 pro, which is shouldn't be because the promotion states that the $1000 covers the installments. So far, AT&T has been scamming me out of my money and hasn't fixed this issue at all. Instead of saving money on a new phone, I have lost money, my bill is now higher because I have to pay installments, and I lost my iPhone 12 because of AT&T's mishaps. AT&T is supposed to be the leading company for cellular devices? Not a chance. Complete waste of time and joke.

12/31/2022
Technician came out at approx. 09:30 am and did not complete the installation outside the home and left hazardous material all over our backyard in the exposed elements. At&t needs to complete running the line to the telephone pole as all the wiring is laying outside and the technician left at approximately 10:30 am. We need someone to come back out and handle the incomplete installation.

Austin left me on hold for over 45 minutes while trying to contact someone else for my incomplete installation. Brianna transferred me to another support line after stating she was sorry and she could help. Trey from Springfield gave me a direct line: *******972 for technical support to have a technician rescheduled. That line rang for over 10 minutes and I disconnected.

Online chat support with Phillip guided me to another direct line which will call me back in about 15 minutes: *******020

Jimmy gave me a call back. He is transferring me to another team that can assist. Line Disconnected after ringing for 10 minutes.

Just being ran in circles and no one is able to help.

Over 200 feet of hazardous wiring was left on our back patio. We have lots of animals and children. This is not okay! Please assist!

I have been with ATT for years, I received a bill for 603(a car not payment) which is my bill each month for 7 lines so I paid the bill then I made a payment arrangement for 181. My son has been in ICU for 31 days and and I leave the hospital to come home and shower and try to call the hospital to check on my son and my phone is off. So I'm frustrated and scared cause I can't check on him and everyone in my household have att so I can't make a call. So I drive to att to see if I can speak with a rep. They're saying it's nothing they can do I could call and see what they say. So I call and they say well since you didn't keep the promise to pay for the 181 we turned your phone off and now you have to pay 1000 to get them back on. No one called to remind me, no one called to say make your payment no text nothing. So the manager started well we can restore service but the lowest we can go is 966. I'm pissed I have been giving my money away for years without looking at a bill each month paying $600 $800 bills with no complaints no credits not even looking at a bill. Anything could have happen to my son and for them to show no sympathy hurts me and to even know I was an employee for years. I will never in my life recommend them for anything

I was billed $186.10 after I "ported" transferred the primary line to TMobile. When I transferred service, and paid off my phone and a watch,I was NOT told that my service to those three lines would continue. I assumed that it would be discontinued when service was moved. Previously, I was told, when I requested to go to one line, that it would be cheaper to stay with the three line billing. My bad, I guess. If I could give a rating lower than one star, I would.

They DO NOT work with you at all, they charge an outrageous price and the service sucks. I would never go back to them, boost is better

I had AT&T services for less than 2 weeks. It was extremely poor quality and didn't work the whole time I had it, thus why I'm no longer with them. But that's not my main gripe with the company. My concern comes from the fact I've been done with their services for more than a month at this point, (cancelled and equipment returned) and they decided to take $116 out of my bank account. I called to find out exactly why this was done and was told it was due to a "dispatch fee" from when a tech visited my home for repairs. I had issues with my connection and was told I WOULD NOT be billed for the visits since it wasn't my fault yet they decided to do it anyway over a month later. Now I'm having to wait another 2 weeks before my money they literally stole from me will be returned. If you're reading this and haven't acquired their services yet, do yourself a favor and just don't. It's going to be much more of headache and you'll just end up canceling anyway. Even the tech who came to my house advised me of how awful they are, that's really saying something.