AT&T

I changed my plan FOUR DAYS prior to the monthly cycle because I needed unlimited data from the phone I had just purchased the month before, where I asked for unlimited from the beginning! I just got my new bill and they want 35$ for those 4 days I switched. This is robbery! I signed up to give them more money and they take more. I am considering going to court over this because I never agreed to this! If you are considering getting a phone, don't go with AT&T the service isn't even good. I have had Verizon, Sprint and Metro PCS and they are all better than AT&T in my opinion. Luckily I bought my phone completely, because if they don't cancel this fee I will find a better service elsewhere. I heard T Mobile actually pays bills to switch over but would have to look into it. Disgusted

What I mean is a parent company would not cap it's internet a child company caps its internet and charges for extras. Not to mention the data wiping that it does while browsing the internet meaning it will clear your RAM and reload videos sometimes in the middle of it you will see your load bar disappear and then start loading again. Or your browser shuts down and you have to open it and reload it all over again. I wish there was an option for zero Stars cuz that what I was what I would give it one is too much.

Well they keep charging our card 2 weeks prior to the due date. Called and customer service doesn't care. Said someone had to call in the payment, which I didn't, or had autopay, which I canceled months ago for the same issue of being taken out weeks early. Then tells me to go online to file a claim and miraculously that doesn't exist either! Their customer service is horrible. If you can skip them go somewhere else. They can't give you any straight answers! In store some associates are nice but we also had issues with one guy in particular who lied and wouldn't take cash payments.
Such aggravation.

In the first 24 hours of being a new customer my service went from 1300mbps to 70mbps and stayed there. Was lied to by install tech, customer service, took 2 days to come fix, still paying for 1 gig to have only around 600mbps. I'm leaving. Hopefully soon. Looking at options. Exactly why I was nervous using them for internet with the shady things they did about a sim card I sent back in 24 hours of being it because it didn't fit in the phone years back but they not only charged me. They kept charging me and put it against my credit while increasing the total still every month even then. Screw AT&T. Run!

Also, they refused to post this on their site to further be dishonest.

I am disabled and unable to work in-person. I rely on internet for my doctors visits and what money I can make. After months of refusing their upselling, our wifi was cut with no warning because we could not upgrade. They did this to everyone in the neighborhood that couldn't upgrade. Nothing was wrong with the other line, and there was no indication that this would happen. We were warned via text the day AFTER our wifi went out. Again, as someone who can barely leave the house, I am currently unable to work or attend important medical appointments because of AT&T's whims.

In short, if they can't upsell you, they will start playing with your life. They certainly are a soulless corporation.

Worst customer service, Went into target and one of the rep said they could get me a new phone and lower my bill, two hours later I got a final invoice to my email and the total amount was different. I called to canceled the order and i was told to wait until the phone were shipped. Went I received the phone I called one more time to cancel the whole transaction, they sent me the shipping label to send back the phones and I was told that everything was canceled, but guess what a month later they started charging for the lines, in two month I was charged $450, when I called to get my refund back they told me that they were able to refund just one month because they didn't found any notation of my previous called. So my advise is to stay away from those thieves.

If I could, I'd give no stars, negative even. I cancelled all services because of the outrageous prices in December, spending hours on phone calls. And guess what? I've had to pay around 290 dollars as of February. 290! When I called to refute, they said I didn't return the motem. When I called in December they never told me to. This was a fault on their end. If they were willing to refund me, I wouldn't be writing this email. But no. They 1, refuse to pay me back even though it says 0 DATA USAGE (because WOW what a shock IM NOT USING IT!) and 2, blaming it on me when I specifically called and cancelled all services. AT and T is a terrible service. Please, by no means, pay for this.

I am living overseas. Today I called ATT about problems with my international plans from my 3 month visit in the USA. I was transfered to Zolanda and I was totally blown away by her care, patience, and dedication to help her customers solve their problems. After several rough experiences with ATT service, this was so refreshing and unexpected. I still am very unpleased with how ATT has way overcharged me this past few months and has not given me the refund that I need, but with employees like Zolanda working for you, it gives a better future for company. She's truly an angel and I give her 20 stars and more! Rachel

Someone contacted me, whether someone who works for ATT or an independent contractor, stating that they wanted to give me a FREE upgrade with no additional costs. I was actually going to cancel my account then, but I took the offer. HOWEVER, they did not express a charge for installation or extending my contract, which I would have NEVER agreed to because I was unsatisfied with the service, but only because they offered a free upgrade, I wanted to give ATT another chance. Then they charged me with over $300 in set-up fee's and now they're telling me that my contract has been extended. I don't mind paying the fee. It's the principle. As a business owner, this is very low-level customer service and I have been a loyal customer for many years now. I do not recommend ATT.

I was promised a trade in value for my iPhone 6s 64 GB excellent condition of $150, which was to be $5 a month off the price of my new iPhone 11. I have called several times and they promised to fix it and never did. So they refurbish trade ins and resell them and give customers squat! My service is also crappie.

Jonathan Lopez, Manager, and Luis Masdeu, Assistant Manager, of the AT&T store at 2720 S. Dixie Hwy, Miami, tremendously helped me out on two occasions with my i phone. They gave me much of their time, and did not charge me. They were great! I recommend them to all

Terrible, I was lied to in every aspect. I switched from Verizon because they said bill would be $20 a month cheaper than Verizon when regular bill takes place in a couple months. Ended up at the same price. While I was waiting for my first normal bill, I was talked into getting AT&T TV with salesman saying that it required one box and my other TVs would work with Roku, went home set up with box and found that it didn't work with Roku. Returned next day and cancelled TV service only to find that they continued billing me for 6 months. I will switch to another carrier as soon as I can and never deal with AT&T again.

I have had AT&T wireless for years now, all the way back when it was still Cingular wireless. I have never had a problem with them. Compared to a few of my friends, my bill is a little higher, but I am happy with my service and I am fine with paying a little more for it. The few times I had issues, like when a phone was broken, or a phone was stolen, they were very helpful. Every time I have been in the store I have had excellent service. The sales people have always been good with explaining things in detail to me, and helping me find the best phone and plan for my situation. I am a very skeptical person, especially with sales people, but I have never felt like I was being pushed into a sale here. I have had other carriers in the past that I was not happy with. I have nothing but good things to say about AT&T wireless.

A big thanks to all of AT&T for having such an amazing representative with you. I suggest a bonus and/or promotion! This is based on my evaluation just working with her. She's worth so much and has the skills qnd knowledge to build in this industry. I wouldnt let this gem slip away. I guarantee she will only add value to thw entirety of AT&T and to a position you may need some good help in! You guys won the competition, hands down. 5 stars, Hafeezah, relax a little! I know you're giving your all in this position. I Appreciate the compassion for customers I've experienced. That's rare these days. The gain of Respect that AT&T has won yesterday is valuable. That is all. Thanks!

As a longtime AT&T U-verse customer, I switched my wireless service to AT&T in early December 2021. I have not seen a wireless bill - but i signed up for autopay so they are being paid - I cannot successfully log into my wireless account, cannot merge my accounts, cannot get assistance via customer "service".
Wait times are 30 minutes to get the first line help with no short cut knowing this person cannot help me. Once they realize they cannot help me, I'm switched to another level of help (today i heard the group was the Digital Assistance group) but in every case, no one picks up by the time reaches 1 hour. I work full time so dont have more than an hour a day to spend on hold. Today was my 3rd day doing that.

I was never told I'd have a bill 3x larger than I was told for the first month. Then they were charging me 2 weeks of service I haven't yet used. How can they do that. I had to call and complain and finally got my account credited more than 50% of the bill. Now I see my bill is $75.00 instead of $50.00 and I have yet to see my employee discount or the auto pay discount applied to my account... I'll be leaving AT&T real soon. Shady $#*! company with the billing! Then I get attitude from the customer service reps when I call... probably because all they hear is complaints from customers who are getting ripped off! Rediculousness! Ridiculousness!

It took 4 sales staff online to help me place an order then 2 days later ATT sent a message that they canceled it. I called in and got transferred 3 times until a saleswoman stated she could put the order in and I could pick it up in the store. All the disclosures she had to read to me all stated the phone would be mailed but she kept telling me that she just had to read this to me and yes I could still pick it up. She lied to me, so unprofessional! I canceled the order. Shame on you ATT.

I cant even put into words how frustrated I am with this whole situation. Long story short, we were promised BOGO for the iPhone 8s after 6 months. We are now going on 10 months and I get stonewalled every time I call. The phone service is terrible too. It may cost us to get out of this situation but I feel it may be worth it in the end. I have been with AT&T for almost 20 years and feel its time to go unless my issue is resolved. Im sure my five measly lines will mean nothing to them anyway.

I live in rural Mendocino County and have ATT DSL "high-speed" internet. Speedtests routinely show speed at 4-5 mbps and in the evening speeds are consistently throttled down to levels 1-3 and streaming, even on a single device is often compromised. 5 years of complaining, replacing equipment, and excuses do nothing to improve the situation. Ironically, the main fiber optic cable through the area to the coast runs through the property I live on. ATT service reps give the same scripted answers when reached. What gives!? Unfair practices to throttle speeds in certain areas.

Att will take your money and give you a service lass then what they offer and promise customer service will keep you on the line to the point you just give up. If you don't just give up they will simply lie to you and them play dumb and the whole process will start from the beginning asking you what number your calling from the complete waste of your money do not use Att they have lost myself and family today due to the fact that they chose to treat a customer of 20 years like they didn't want my business. This was not an Acute incident this has been ongoing today was just a climax they will never have my business again and I will do everything in my power to ensure they don't get any other business for future customers they don't deserve anybody's business because they don't treat us as customers they treat us as a paycheck that's it which is fine take my money give me the service you state you'll give me that's the problem They can't screw AT&T