Garret R.

Someone contacted me, whether someone who works for ATT or an independent contractor, stating that they wanted to give me a FREE upgrade with no additional costs. I was actually going to cancel my account then, but I took the offer. HOWEVER, they did not express a charge for installation or extending my contract, which I would have NEVER agreed to because I was unsatisfied with the service, but only because they offered a free upgrade, I wanted to give ATT another chance. Then they charged me with over $300 in set-up fee's and now they're telling me that my contract has been extended. I don't mind paying the fee. It's the principle. As a business owner, this is very low-level customer service and I have been a loyal customer for many years now. I do not recommend ATT.