AT&T

They do nothing but lie. They give you a monthly price and then when the bill comes it is considerably higher. You can spends HOURS on the phone with them and get absolutely nowhere. If you speak to 5 different eople you will get 5 different answers. What a bunch of crooks. I absolutely hate them

I had four appointments for service. Three were no call no show and the fourth the tech arrived 50 minutes after my 2-4 window. I didn't make the appointment for 4:50. Stayed home for three days waiting. Didn't even contact me I had to contact AT&T!

The customer service is a joke. No one speaks English and no one wants to help you. For 3 days now I been dealing with a phone that all of a sudden has no service and nobody knows why. I been to the store twice, talked to 4 different people there including a manager, and talked to 5 different people from customer service including 3 managers and my phone still is not working, and has not been replaced. A phone I have a warranty on, a warranty that they have tried to deny and charge me for. I filed the warranty and paid for express shipping for a 2 day delivery, now the tracking number says it won't even be shipped out until a month from now. I am so aggravated with this company. This is very unprofessional and wrong. I will be canceling my service!

The customer experience is absolutely awful. This service will enventually allow competitors to enter the market. I tried several times just to get a straightforward answer if Fiber was available in my area or not after searching the site to get an answer. It is a maze of confusion for a potential customer. Maybe the old WorldCom should have bought them!

I got both phone service and home internet service on October 10,2022. Let me tell you that this sh*t is horrible. I blame my self for letting the AT $ T representative, who was located in the Target store, talk me into getting this sh*t. I should have read all the reviews first. I should of stuck with t-mobile for my phone plan I also should have stuck with Xfinity for my home internet. I was trying to be cheap and I regret it. I can cancel my home service but the phone I cannot. The people do try to help when calling in, which is a plus but no matter what they try and do THIS SH*T SUCKS.

Called several times about fraud alerts and got passed off to several different departments. At the end I still never spoke to anyone: just got the automated referral to the website. Terrible customer service

Worst employees ever. They are the worst supervisors ever. No one has the same answer for the same problem. They don't know what they are saying while trying to help customers. I've been with them for 10 years and the change in services and employees is messed up.

I have had intermittent tv freezing for the last year, going on Two. I have had quite a number of service calls, and about a week to a week in a half, the freezing starts again. I am very frustrated, and called the office of the AT&T president, which said they would have there service team call me. I did not receive no call, and they did nothing. I can see why AT&at stock is floundering. They do not know what customer service is, period. I have been a customer of AT&T for many years, and even own stock in them. Time for a change.

AT&T internet is 3mbps max in West Hollywood CA, do not even bother calling them.
I've suffered with their inadequate service for years because the cable from the only other provider needed to be reinstalled & it was a hassle in my building. I finally made the time to deal with it. The cable provider is the only other choice and my speed is now 164mbps.

West Hollywood does not have fiber so you absolutely will not get fast speeds from AT&T, don't let them tell you otherwise.

After the passing of our husband/father, we went to At&t in Pueblo, CO to work on transferring data from his phone to mom's. We worked with Connie and she was absolutely AMAZING. She was compassionate, patient, kind, and very knowledgeable! She made the experience seamless and even joyful! Thank you, Connie!

By far and away the worst customer service experience I have ever had. Business account, make it so difficult to port phone numbers. Constant rerouting and different answers on how to troubleshoot. Nothing works. Can't hear the reps on the phone through their headphones. System does not reflect the same information as the online account. Said I was authorized to make changes in the store but not online. How is that logical? The nearest store is over 60 miles away. Very frustrating.

As someone on a low income budget, and unable to half the time get in contact with someone who knows what they are doing, I was trying to move from AT&T and had the worst experience. With the correct account number, transfer PIN, and phone unlocked they would not transfer my phone number. In fact I verified my account number with the phone service I was transferring too. It was the correct account number but still refused to release my number. Called the port number from AT&T and they refused to help me. I don't owe money and I ended up because they refused to help having to completely change my number. I was tired of going back and forth. I have always had issues before but this was infuriating.

Do yourself a favor Do Not use AT&T for internet or AT&T Uverse. I scheduled an appointment with them over a month ago to connect our new location with internet was told they would be there at 8:00am so take off work set there all day even call to confirm yes your on for today 8-4 pm. At 5:30 I call and am on hold for 1 and 1/2 hour she hangs up. Call back at 8:00 pm I'm switched to 5 different people and they tell me there was no order oh wait I found it. We can see you Monday September 16. I said are you kidding you should put me at the top of the list for tomorrow. Supervisor says oh no we don't do that you'll have to wait. I'm done with AT&T no more. This isn't the first thing that's gone wrong with them in this last month. Business phone was out for 3 days. The rep from the store here was even on the phone trying to get it straight the 2 of us were on the phone I kid you not over 48 hrs. 2 days later no internet for 2 days. Save yourself the stress.

Worst company ever i cancel service with this people over 3 to 4 years ago and i pay everything off and now they're charging me over $1800 and they can't even validate my account when i call how I owe you guys money if I pay you back everything i owe and you can even validate my account every time i call you guys

This company is so dishonest in March 2022 they took 2 payments for same amount paid my bill on the 3rd then on the 7th they took another payment for exactly the same amount. Which was unauthorized. Then they would not return overdraft which was caused by their error. This has happened 4 times. Do Not go auto pay Do not leave any banking info with them for your own safety. I am shutting off all my lines with ATT.

Absolutely the worst cell phone company I have ever had never have internet or cellphone service at my home have to outside in my yard to get service and then I don't always get service and they suck on customer service and also tell you that you will have coverage in your area when you don't also tie you into a contract so your screwed!

If I could rate them a zero that wouldn't be low enough! I received internet service and was promised free install and $100 gift card for me service. Of course I was billed for the install and have spent over an hour being bounced around from department to department! NO ONE HAS HELPED! I am beyond annoyed and will NEVER do any type of service with at&t ever again. I strongly suggest anyone who is considering service with them to please reconsider.

Dropped calls and throttled service if you don't buy the highest level. Unlimited is meaningless with them as they just throttle you back indiscriminately unless you pay rates on oar with Verizon. And they suck too, just not as bad as AT&T. I'm truly remorseful for buying the S22 Ultra and that is compounded with the sewage that is the service of AT&T.