AT&T

I've already wasted too much time on this horrible company, but long story short, I began a relationship with someone in Europe and had so many problems with international calling. I would contact AT&T for help with setting up international, they would say it was setup and lo and behold, it was not setup. Then when we got married and he moved here we set up international calling so he could call home. I didn't realize at first that I didn't have it setup, that's on me, but I got a text from AT&T saying if I set it up, they could postdate it. So I contacted them again and was told someone put paperwork in to have it postdated. Then the rep gave me a number to call back the next day to check the status. When I called back I was told the number the previous rep had given me was the collections department and nobody could help me with my request. I let it go and hoped that it would all be OK. Next month's bill came and again it was astronomical. When I called back I waited for an hour for someone to help me who finally just dropped me off with the rudest manager I have ever dealt with anywhere in my life. That rep hung up on me when I asked her to look up the paperwork that the last rep had submitted for the postdate. I called back in tears and asked for another manager. Again, I waited approximately an hour for the rep to say that a manager would call me back that night. He assured me, this will all be fixed. Nobody ever called me back. I gave up after that and I'm currently shopping around for new service for me and my husband. I will never go back to them. Every single person I talked to at AT&T would make up stuff just to get me off the phone. They were all liars. This is the worst company ever.

You cannot get help from a human being unless you go into an AT&T store and its more frustrating than switching companies to Tmobile.

It would be nice to allow adjustments to your programmed "system" to allow for special circumstances. I did not feel heard or understood because their system says I was untimely, yet they are not accountable for having reps that didn't know and do what Chris did for me on that 1st call I made within that 14 day period.
I tried calling AT&T several times and notified 2-3 of their representatives that I did not have service in my area, because a commissioned rep (knowing I had 5 lines to switch over) showed me a map that indicated there was service in my area! It wasn't until my 3rd or 4th call that I got someone named Chris on the line that indeed confirmed I was 7 miles outside of the service area. And sadly, that discovery was outside of the 14 days. (Meanwhile I'm making 12 mile drives to my dads house to make my work calls to conduct business)
Another week passes, and I'm now dealing with my dad who had 3 visits to the VA hospital for Stroke symptoms, and I was unable to get on another hour or so long call with AT&T to see how to terminate my contract, because Chris gave me a number to call to do that... ugh!
The next call I needed to make was to Verizon to come back, and low able behold, it's now too late to be "Won Back", and now I have an outstanding bill with them.
AT&T can not help me, I will have a $3000 balance with them because they can't take my phones back.
This was an Absolute Nightmare I am ready to wake up from. It literally has caused me so much stress, along with my family that also was disrupted through this process.
I now have made everyone on my account, my dad, my two sons, my husband, switch over to whoever they want to because I'm not comfortable with them, and I don't have the energy or funds to make another mass switch! :(

Run as far and as fast as you possible can away from AT&T. Don't say you were not warned! Absolutely HORRENDOUS customer service. They disconnect you, then YOU HAVE TO CALL BACK?
No return call despite the fact that you gave them your call back number in case you are disconnected? Then, once they finally answer, you get to spend another 1/2 hour to 45 minutes RE-EXPLAINING EVERYTHING! They ask you questions and are typing things; supposedly documenting the call. However, when you call back, you get to reiterate everything you just did and said! What a complete and total waste of an individuals time and I would never ever recommend AT&T to anyone except my worst enemy! This is not the first episode with AT&T. If they document everything and you have order numbers, WHY, please tell me WHY do you need to provide all of that information over and over and over again. Don't they have ALL OF THAT INFORMATION by looking at the original order? Miffed? The incompetency in today's society is appalling!

Got Unlimited plan the calls are not the best and the service is super slow. Do you just rubbing all your money there are better services out there.

Truth be told, I had one of if not the WORST experience with AT&T. I got this iphone 13 ordered over the phone, told the representative that I do need a phone number, I just need the iphone, made sure He CONFIRMED THAT just letting everybody know. The representative told me that I will get the iphone with a temporary phone number that's gonna be deactivated once I receive the phone. DID NOT HAPPEN.
I called AT&T right away, explained that I do not need the number, went to their store, spoke to a manager over there and over the phone; filed a case and got a case number, tole me that it's gonna be canceled in a 7-10 business days, DID NOT HAPPEN.
And here I am calling them now, and they're basically saying there's nothing they can do.
I WILL HAVE TO PAY 30usd/month for a phone number I AM NOT GONNA BE USING, FOR A PHONE NUMBER I ALREADY ASKED FOR ITS DEACTIVATION A MILLION TIMES.

THIS IS BAD SERVICE! ACTUALLY PRETTY CLOSE TO A FRAUD

After being bounced around to 8 different people to speak to, nobody was able to help me with a question about their own equipment.

This is an update to my original review below:

AT&T finally responded once I reached the office of the president. After much time. Aggravation and frustration, we determined the underlying problem, though no explanation of why this issue arose.

The underlying issue was corrected, my funds were finally credited, and they provided a courtesy credit for all my troubles.

This does not change the fact that their customer service does not follow SOP, training seems lacking, and I should not have had to reach out to corporate executives to have this issue resolved.

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I spent an inordinate amount of time on the phone, getting shuttled from department to department, providing the requested documents as requested via the Payment Inquiry Website provided by Supervisor Alex Molina (Claim # *******, Incident# **************) during a 60-minute phone call on 3/30 which commenced at 2:00 pm ET.

I then spent 45-minutes on the phone with my bank in order to arrange for a copy of the requested copy of the Electronic Fund Transfer provided by my bank (Bank of America) to the *******@att.com email address provided by Accounts receivable Supervisor Horatio Caesar during a 45-minute phone call 4/3 which commenced at 10:55 am ET.

I have automatic payments set up through my online banking, which sends a check for more than my bill amount, to avoid any shortages based on the varying bill due to days in the month. I send this payment two weeks ahead of the due date.

On 3/13 my bank sent a payment of $155 for my March bill, due 3/27. I have attached the EFT showing you deposited my check, which my bank indicated was deposited by you on 3/21, yet I started receiving non-payment notices and termination threats. At that time, I should have had a $24.60 credit in my account.

After discussing the issue as described above, I issued a check for the $130.40, despite you having already cashed my prior check for $155.

While checking my account today, I discovered that you have now issued a bill for $282.77, still showing the $130.40 as past due, despite your now having cashed two checks totaling $288.40, and had the audacity to charge me a $9.99 late fee, despite my account being noted that a payment was already sent.

Unlimited plan does not mean unlimited plan when the att&t tower is more than Four miles away. But you still have to pay for the unlimited data plan.

Mack has the best service he went thoroughly through everything and helped. From Sandra and Kaliyah.

I signed up for Fiber Optic Cabling over a month when the sales representative signed me up for services. Yet, ATT doesn't know how to communicate with their engineering department to know of when it is actually available. Next the technician comes I would say on January 23 and he tells me that ATT will have to follow up when the engineering aspects are available in the neighborhood. Basically a full week went by and no response nothing. Then called and should be scheduled for installation on Feb 2th, then again I was told it won't be scheduled till Feb 9th, then today on Feb 13th which I took 1/2 day off of work twice now. Moreover, 1 hr into the installation time I was called again by the Resolution Department and told it will not be available till Feb 23rd which I have already lost my internet by switching and the miscommunication of ATT. These experiences are not justified and they have a really exhausting experience on the side of the customer. They also need better communication with the Sales Team practice along with the Engineering Team to be successful. It will be over a 1 1/2 months after the situation of being told I purchased the Fiber Optic Cable Internet while losing my regular internet and being told to switch. Very unprofessional and want to be contacted about upper management on this process.

Idiot operators, probably bots would have been smarter...can't solve a simple question.T-mobile operators solved a similar question in seconds

I went into the store today to cancel 12 of 24 lines for my company. My husband died 3 years ago and the probate finally finished so we were able to get a new corporate EIN number. Same company. Just a different EIN number. GG helped me. He was absolutely wonderful. No complaints. He did what he needed to do and then called in to cancel the lines and apply for the new account under my name. He was told by the person on the line that I would have to pay a $500 per phone deposit in order to start a new account. It isn't technically a new account! It's just a new EIN number. Our company has been paying for phones for too many years to count. I want to make it extremely clear that these phones to go onto the new account were simply being transferred to the new account. We had been paying for these lines for years! I just downsized and did not need 24 phones.

So, GG told me I could cancel the lines over the phone and he gave me the number to call. I told him he was amazing but ATT has just crapped on a very good long term customer. Never once have we not paid our bill on time.
I will be dropping those lines tomorrow morning as soon as they open and then I'm driving to T-mobile and moving all the lines to them.
Congratulations ATT, you just screwed your self of a very good customer. I will spend the next six months telling everybody how you do business and I will ensure that I take advantage of TMobiles referral policy and I'm going to refer everybody I can. They don't even deserve one star. I will also be looking for as many sites as I can to tell this story. Everyone should know that ATT takes advantage of their long term customers and do not care.

I'm in ******* zip code and for past few years I'm with AT&T and we have serious issue with are internet, I'm keep getting charge monthly and no good service

Over charge, be careful with your bill, they always charge for extra thing you never order or ask for.

WORST customer service ever today is the 3rd day straight that I call to get this issue resolved and every time that I have called I been left on hold for a long period of time and then hung up on. I been given false information, I been talked to like if I am stupid. Mater fact as I'm typing this bad review I'm on hold with AT&T customer service been on the phone for 1hr and 29 minutes someone picked up and I was put on hold without even being told as soon as the lady heard my reason for the call. I hate this I hate AT&T DO NOT recommend getting service with them like I said you are given false information, the customer service is the WORST! And let's not forget the hidden fees, Yup! They give you a price and next thing you know your bill is way over then what were obviously told. Cutting my lines and going with T-MOBLE NEVER had this problem with them of unfortunately for personal problems I had to leave them but now I can go back with them because this so call "company" is the worst, 1hr and 36 minutes and I'm still on hold.