AT&T

A big thanks to all of AT&T for having such an amazing representative with you. I suggest a bonus and/or promotion! This is based on my evaluation just working with her. She's worth so much and has the skills qnd knowledge to build in this industry. I wouldnt let this gem slip away. I guarantee she will only add value to thw entirety of AT&T and to a position you may need some good help in! You guys won the competition, hands down. 5 stars, Hafeezah, relax a little! I know you're giving your all in this position. I Appreciate the compassion for customers I've experienced. That's rare these days. The gain of Respect that AT&T has won yesterday is valuable. That is all. Thanks!

I was never told I'd have a bill 3x larger than I was told for the first month. Then they were charging me 2 weeks of service I haven't yet used. How can they do that. I had to call and complain and finally got my account credited more than 50% of the bill. Now I see my bill is $75.00 instead of $50.00 and I have yet to see my employee discount or the auto pay discount applied to my account... I'll be leaving AT&T real soon. Shady $#*! company with the billing! Then I get attitude from the customer service reps when I call... probably because all they hear is complaints from customers who are getting ripped off! Rediculousness! Ridiculousness!

As a longtime AT&T U-verse customer, I switched my wireless service to AT&T in early December 2021. I have not seen a wireless bill - but i signed up for autopay so they are being paid - I cannot successfully log into my wireless account, cannot merge my accounts, cannot get assistance via customer "service".
Wait times are 30 minutes to get the first line help with no short cut knowing this person cannot help me. Once they realize they cannot help me, I'm switched to another level of help (today i heard the group was the Digital Assistance group) but in every case, no one picks up by the time reaches 1 hour. I work full time so dont have more than an hour a day to spend on hold. Today was my 3rd day doing that.

I cant even put into words how frustrated I am with this whole situation. Long story short, we were promised BOGO for the iPhone 8s after 6 months. We are now going on 10 months and I get stonewalled every time I call. The phone service is terrible too. It may cost us to get out of this situation but I feel it may be worth it in the end. I have been with AT&T for almost 20 years and feel its time to go unless my issue is resolved. Im sure my five measly lines will mean nothing to them anyway.

I live in rural Mendocino County and have ATT DSL "high-speed" internet. Speedtests routinely show speed at 4-5 mbps and in the evening speeds are consistently throttled down to levels 1-3 and streaming, even on a single device is often compromised. 5 years of complaining, replacing equipment, and excuses do nothing to improve the situation. Ironically, the main fiber optic cable through the area to the coast runs through the property I live on. ATT service reps give the same scripted answers when reached. What gives!? Unfair practices to throttle speeds in certain areas.

Att will take your money and give you a service lass then what they offer and promise customer service will keep you on the line to the point you just give up. If you don't just give up they will simply lie to you and them play dumb and the whole process will start from the beginning asking you what number your calling from the complete waste of your money do not use Att they have lost myself and family today due to the fact that they chose to treat a customer of 20 years like they didn't want my business. This was not an Acute incident this has been ongoing today was just a climax they will never have my business again and I will do everything in my power to ensure they don't get any other business for future customers they don't deserve anybody's business because they don't treat us as customers they treat us as a paycheck that's it which is fine take my money give me the service you state you'll give me that's the problem They can't screw AT&T

The service is terrible. I switch from this company after my service was down and they did not show up for an appointment three times. When I complained I had missed work because of their incompetence (when I checked the service status it said the appointment would happen) until it switch to asking if I was inquiring about the service visit they had made. No one ever showed up. Costumer service lied and said they would show up the next time. They didn't show up. As soon as my contract was up I ran from this company. Beware do not lock yourself in. You will be sorry if you do.

My experience with ATT has to always be confronted with charges for things/options I never ordered or fees that were never quoted. I spent countless hours with their billing department arguing about billing abuses they finally had to correct. Latest offence: they quoted in writting an option that would have brought my monthly bill to $266. I placed the order. Then ATT said sorry now it will be $280/month... I canceled my order and I will now remove all my lines from ATT. When I think ATT I cannot help but think "Crooks".

Lies and manipulation. I can't believe I fell for this crap.

They convinced me to get a new phone plan AND new phone because I've been having a ton of issues. My phone wasn't even that old and I paid for it upfront. So I got a new iPhone for "free". Tried to ask a lot of questions about that, wasn't getting a lot of info. Wasn't shown iPhone options and differences.

I'm still having a ton of 4G issues in the area, even with a brand new phone.

They swore up and down the new plan was cheaper but wouldn't show me specifics, turns out its more expensive. The phone that was "free" is being charged for to my account.

Choose another provider, AT&T is consistently the worst.