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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Phone fell in water and I feel like you should be able to go in the store and get a phone the same day.
Easy to file the claim, fast service, getting my phone delivered the next day without an extra charge. This company is what customer service is all about!
Tia was extremely nice and helpful. My set up was quick and easy. Definitely recommend
My experience either ASURION was a smoothe process from beginning to end. I highly recommend their service for all your electronic needs
Asurion Agency has help me a lot with making claim I had no problem thanks you Asurion I give you thumb up!
Had a very easy time and very nice to our needs glad to have been able to get it done fast
A technician came to my home and instead of reparing my TV, left it at my home.
The screen itself wasn't cracked. They could of replaced the lights of the lid.
I would like a reimbursement of everything I have paid to Asurion for bot providing the services promised.
You were supposed to replace the tv if you can't fix it
Hello, Octavio. We are definitely sorry to hear about your TV not being repaired. We are more than happy to assist you. Please call us directly to assist you with setting up a claim. -Rue
Was very happy with the whole process. It was moderately easy as it should be. They checked my info and reviewed my case in a well timed manner. My phone is no longer available so it is being replaced with the next best choice. Thank you Asurion
Was fast and easy to with the paperwork. I was told by the agent that if I purchased the insurance for $17.99, that if something happened that I could buy the insurance and replacement wouldn't cost anything
Best service from Mr. Peter ( Technician) from "SAT WAY INC" he is the best. He offered to come to my house two days earlier after two disappointments from two other service provider and because I told him that I wasn't going to be home on the schedule day, and he didn't complain that it was late in the evening and almost two hours drive, and Mr. Peter, was very understanding, effective, outstanding, outgoing, social, very respectful and very clean and went over and above, a great guy, and family man.
I wasn't able to receive my voicemails. Chat with Ebony was great. Ebony was very patience and assured me that I was doing great. (I'm a senior citizen that has limited knowledge to all of this new tech.) Able to resolve issues timely.
My claim experience was taken care of in a very professional and friendly manner. Raymond was awesome. I will continue using them for my warranty needs when I purchase on Amazon.
From start to finish the repair process was great. The phone representative was able to accommodate my requested repair location in minutes. The order was transferred and at the service location the technician repaired my device in record timing. Overall "great" experience.
It's was great I highly recommend keeping your phone insured even when your done paying for it. Loved the ease of submitting the claim
Claim process was so super easy and everyone I worked with was amazing! I will buy extended service from Asurion on any new appliance purchase that offers it for sure. So glad I had it!
Received virus issue at 7pm and do not know how or why got this issue? Described issue to technician and he pinpointed issue quickly and told me what to check in Settings. Removed an item not familiar with and it appears to resolve issue. A quick process. Much appreciated.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jacqueline. We hope you are up and running again! Please let us know if you need further assistance. -Rue