Assurance Wireless

I've had this service since 11/2022. 1st phone didn't work, replacement was sent and received in 1 week. Since then the service has been fine. 2 complaints: 1-phone runs slower than my other phones. 2-sometimes when on a call the volume stops then starts again, a little annoying. But it's FREE, my last phone was $75 a month with comparable features. My usage with cell phones is pretty low. I don't "live" on it like most people do. So I'm mostly satisfied with it. I get by on disability now so being free helps a lot.

9 months in with a beautiful Galaxy clone they provided, and suddenly Assurance said I was ineligible and disabled my phone until I put $30 in a month. It was supposed to be free, and nothing about my disability or financial situation had changed. I had always logged on using data at least once a day. I didn't breach contract. When the trouble started, I noticed they started stealing bits of data. As of today, the data works from my payment, but the phone won't connect to "jack"! Ran through recommended online fixes. Nothin'! Switching to T-mobile android this week, and porting the number. Suffered enough and will contact the NY AG when I have the energy of mind.

Claims this is TMobile service actuality is they are the parent company and Metro PCS is the actual service which lacks service in our area. Reality is this device rarely works when home even on wifi. The phone does not allow wifi calling feature much less provide quality service. Would be better purchasing a plan from a service provider than this garbage. Pretty ridiculous for the folks that need it but, hey good ole government assistance.

I've been satisfied with the ease of starting my service and the general reliability of the TMO network that runs this service. However the customer service is consistently lousy. In fact it's more often than not unreliable & outright dishonest. They make a point of saying they'll unlock your phone automatically after one year. I'm halfway through my second year and they refuse to unlock my phone, despite asking for it repeatedly.

I've had my phone about 2 weeks and so far have had great service no problem getting on the Internet had to call customer service to reset my voicemail almost no wait, took 5 minutes to resolve. But the phone's are crap. Wow I was using the phone it made about half of a ringtone and then went black tried resetting it taking the battery out absolutely nothing it's a dead phone but I called this morning had to be on hold for about 5 minutes and they said they would get me another one out within the week we'll see

I was with assurance wireless before they started giving out Android phones. During that time the service and phones were great. Now, since they give out Android phones, their phones suck. My calls drop right in the middle of a call. My first phone and second phone from them were bad. It works for the Internet.

Customer service isn't the best just because it's hard to understand what they are saying. I think at the same time they don't understand what the caller wants.

Thank you so much for the free service and free phones each month and unlimited talk and text and high-speed data plus 10 GB of hotspot I want to thank you so so much for your time your reps you're shipping off the phone on time or late it doesn't matter but I really appreciate the phone the service did delivery time the delivery date that it comes at 8:00 a.m. or 8:00 p.m. I just I just love service with you guys I hope you guys understand that I will always always will turn off what you need and I always give that back to you thank you so much you made my day I will rule my day with you think thank you so so much full you're free stuff that you give to us thank you thank you thank you thank you

My God could I just get somebody on the line that doesn't have such broken English? PLEASE! I'm normally very patient and understanding but after five calls today I couldn't be more frustrated or more eager to get off the damn phone. Five different representatives and each one of them had very hard to understand broken English. They did a great job they did their job well but their English needs some work so that everything doesn't have to be repeated two or three times. Nobody likes to make these phone calls anyways so it's a real pain in the $#*! when it has to be so frustrating.

My original experience with Assurance started slow as I had to drop my original pay as you go service with another company due to recent disabilities prohibiting me from working. I had no working phone to bring with me and had to wait more than a month for my free phone to arrive as understandably they were backlogged on devices. I did receive a very nice late model T-Mobile phone but unfortunately someone tried to plug a mini USB into the C type charging port and broke it 6 months after I received it. Assurance was fast and helpful in the replacement but the new phone is mediocre at best compared to the original one. But beggars can't be choosers. I'm just grateful for assurance wireless service in my time of need...

The free phone they sent was horrible. I ended up buying one from them for 69$ I had problems with my mobile data not staying connected i contacted customer service they worked with me to fix the problem, they were very professional and knowledgeable I now have no problems with my service ( I didn't program my phone correctly when I received it)

If you just need a phone to just ring because you like the sound. This the company for you or perhaps you need a phone for an baby to play with go with assurance company soo unreliable to even hold an conversation if u pick up an say hello run have to run around the house to hear there voices pop in an out internet is a joke it's like dial up speed an only have 2g speed so if u need to use the Internet u be faster to go to the library because that one page will take the full trip to the library this service should be banned for infested the market with bs this company is compare to 99 cent services why u think the government cheap as chose them they knew your phone won't work

After being with assurance wireless for many years and having purchased a better phone so that it was a decent service... A few months after I purchased the Samsung. Insurance wireless teamed up with T-Mobile. And sent a joke of a phone. So I was out $170 I spent on the Samsung. Insurance wireless will not honor any phone that they do not send. I have made many attempts to try to resolve this issue and have been told they would send an upgraded phone. Only to receive letters stating that my phone would be arriving in days. Never has one arrived. After three notifications of such.
The phone they give you is a joke, unless all you want to do is make phone calls. Even text come in an hour or two late at times. Trying to talk to anyone about these issues through 611 turns into being a joke also.
I have finally decided to end my 3-year relationship with assurance wireless for my own sanity.
Hopefully I'll find a company where I can purchase a decent phone.

The customer service is literally in a different dimension of Twilight zone and one flew over the cuckoos nest. You are speaking to people in India who literally don't speak proper English for US customers.Every representative you get tells you something different and they are horrible to deal with. This is literally the worst company I have ever encountered.

In my 60 years I've never seen such a horrible lying company. I'm going to make it my mission to let everyone know they are the Antichrist of companies. Whoever makes The corporate decision there please tell your family you're horrible...All I can do is say pray for you.

Six ANS 40/50 phones in four months. Screen freezes. Can not turn it on. Error messages, phone crashes... always something. The phones are junk and simply do not work. Wasted countless hours on hold, trying hacks, system restores... NOTHING WORKS. The ANS 40/50 are a junk toys, seconds, incompatible and fail after a few days or weeks. Someone is making lots of money passing this junk off as a working smart phone. Better to use a reputable dealer and don't be surprised if assurance finally closes its door. Absolute shameful worst.

I got Assurance cell for I'm a poor, disabled person. I'm missing fingers, blind from one eye due to a stroke six months ago. This cell is the worst. Drop calls. Battery life is max two hour's if you're lucky. It get hot fast. This game box app is constantly interrupting during call or searching.

Coverage is awful. Text messages are received hours later. Cell updates will take 24 to 48 plus hours so you can't use the cell. Good luck if have an emergency because this assurance isn't a life line. It's garbage. If you people need a free plan go with True connect. 1000% better in every conceivable way, plus you can use your own cell. Avoid assurance at all cost. True connect is free also and it's where it's at. This will be the last day I use this pitiful cell.

Wrote a long review, not sure if it submitted. But I HATE this company so much I'll send it again to be sure. Long story short. I've been fighting with them since April to get my services going. I'm still waiting. I have lifeline services bc I'm disabled. Your think they'd take it more serious. But they not only dont. But I feel like bc I'm poor my business doesn't matter. I'm sorry I can't afford the Apple 25! With all the bells and watches! I'm convinced they hired 3 people over in India to answer a phone and say, "Not to worry, upon further review. You've been accepted and your phone will reach you in 7 to 10 days. And if your question doesn't fit into that. God help Ya! Is there a way to give negative stars?