ASPCAReviews 53

I called because I suspected my dog had swallowed raisins and I wanted to induce vomiting. The first thing they asked for was my credit card number. I told them I couldn't pay ($95 by the way) as I am unemployed but she just kept asking. Never once asked about my dogs condition, just what my credit card number is. When reiterated for the last time that I just needed information the "representative" told me "I guess you don't really care then." I asked for any other resources I could contact or look into for advice and she told me "no." She ended the call by saying "have a nice day" and hanging up. What the f***?! I was in a panic, I needed help not to be talked down to.

Don't waste your time with this trash company. Unethical waste of time! Waited over an hour after being disconnected 3-4 times for them to literally say you must pay a $95 fee for us to talk to you. Waited over an hour for them to say that? Complete joke and money grab. Should be investigated for fraudulent business practices and steering. Only found out about the charge because she asked for money and wouldn't offer any assistance.

Years ago I donated to the ASPCA; I provided my phone number as requested when filling out my donation. Afterwards, I received many phone calls pressuring me for a donation, and when I asked for information to be sent to me by mail, I was also pressured to promise to pledge a certain amount. I swore I wouldn't donate to them again; I donated (and still donate) to other local charities instead. Years later, a friend on Facebook shared a post from the ASPCA and requested anyone wanting to do so, to donate to the ASPCA in lieu of an actual present. I donated with a few clicks, and a month later I see a second charge, and another after that, all from the ASPCA, along with emails saying I'm part of their Guardian program, and can I up my pledge?, & etc. Here's where it gets sleazy: there's no easy way to cancel a recurring donation. They have a page saying you can email them to pause a donation, and if you do that, they say they'll "review your request for a pause", but then don't actually pause anything - they keep charging you. Any emails or FB messages are either unanswered, or a bot replies. Charges on my account have continued over 5 months with not a single reply from the ASPCA though email, Messenger, or even their Facebook page (which posts a few times a day, every day). I will note that there is an FTC "Click To Cancel" law that requires companies to make it as easy for consumers to cancel their enrollment as it was to sign up. The ASPCA has not followed this law; if you want to cancel anything, you are given a phone number and more hoops to jump through. As of this date I am still being charged every month, with no reply from anyone at the ASPCA. Do not donate to the ASPCA. Find a local animal charity to donate to. UPDATE, June 2025: They never replied to my emails or messages, and I suspect they hid my posts on Facebook as no one ever interacted with them (not even spam bots) at all. Finally I replaced my old card with a new one, and as they weren't able to use my old credit card info to take my money any longer, they sent multiple emails asking for me to "update my information" so I could "continue giving". I did not update my information and I blocked their emails, and the charges have finally stopped only because they do not have my new card info, not because they replied to my multiple requests for help. Again, do not donate to the ASPCA. Find a local animal charity to donate to.

I worked on their donation line for 2 yrs and learned that most of their rescues are In new York city in their shelter but the do send teams out across the country to rescue animals in breeding mills. If you want to donate please donate to local facilities where your money will help those in need surrounding you. Aspca's commercials want to make you cry but your money is not going across the country for thise in desperate need and it is lining the ceo and administration's pockets

All the aspca cares about is money.it is so sad the aspca.is stealing money.from people they don't care about animals they just want money.

I was going to renew my membership I quit sometime ago, before doing so something told me look up reviews. I'm on a very small income but have always gave what I could. Reading these Reviews have definitely changed my mind. I want to gift some money where it benefits. The animals not the CEOs. I'm shocked they make that much. So thanks for all the reviews out Research another one.

I will never donate to them, on there advertisements they show how they rescue these poor animals, but in reality they don't, if you want to donate local shelter or a local rescue, I donate to Mission K9 rescue which is based in in Texas they rescue all the dogs that where left in Afghanistan and take care of them for the rest of their lives their are military dogs.

Before people donate their hard-earned money they need to know the president receives a million dollar salary a year. He could easily cut it in Half and that's enough money for anybody to live on and donate the other half to help the animals. I was shocked and quit donating immediately. I donate my money to my local Hood County Animal control they do great work and they need the money. You should look into your local Animal rescuers and donate to them. All of that money goes to the shelter to take care of the animals who they rescue. At least I know my money's not going to one GREEDY man who cares very little about the animals or he would not be taking a MILLION DOLLAR a year salary

I will not donate to the the charity as they pay too much to the CEO and the administrators the pet could use this money. We would be better served by spending less on administration and more on the pets!

ASPCA Pet Insurance is a SCAM! Beware, they WILL charge you for YEARS when they know you are missing a paper that would allow you to get ANY compensation under this policy! So they have no problem charging you for the policy and coverage they did NOT provide, and you'll learn it when it's too late, when you've paid for years and your pet is sick... I'll be taking it up not only with my bank as a SCAM, but also with a lawyer. Immoral dirty crooks... You don't expect it from ASPCA... This is your warning! Go with Healthy Paws instead!

I would love to rescue any of these animals but what makes me angry is that you never say what is done to those that cause this abuse. And you film these animals but I don't see these animals getting help. Empty water dishes.give them water. In the heat.give them shade. Very pathetic. Change your commercials and I'll consider.

I have contacted the aspca 2 times in the last 3 years and 2 dog are still at a abandon house. One is chained to a tree with no shelter( and his circle around the tree is getting smaller and smaller) the other dog is in a 5x5 pin and living in a rusty 55 gal drum. The grass in the yard is waist high and the house is has not been lived in at least the last three years. The owner comes by once a week and throws dog food out on the ground the water is rain water. They are out there rain or shine (and now it's over 100 degrees) it went down to below 0 and the dod at the tree curled up and was buried under the snow.when i called the aspca they said to call animal control ( animal control said call the sheriff, the sheriff went by and said the owner says there just animals and nothing he could do) but aspca spent more time with me on the phone trying to get me to donate and they'll sent me a tee shirt.i feel that after the second call for help I realize they quickly pass the buck, don't give a dam about these animals, put on a beautiful heart warming commercial, and just want you to buy that tee shirt. Mean while don't worry about those dogs they will eventually will die out in the weather. SAD,SO SAD

It is a shame that I can't rate with zero stars! They cancelled my policy because according to them it will be not available anymore in my State and offered me basically the same one but 3 times more expensive. The representative told me that with the new one, they will cover specialty foods. When I sent my first claim under the new one, they did not pay because it was a "pre existing condition" even when my dog was covered by them with no gap. Avoid this company!

UPDATE and answer to Mr Travis: The first thing I did was call to customer service. I had my insurance for 11 YEARS with ASPCA. Barely made a claim or two. ASPCA called me to tell me that they were going to cancel my policy and offer me one with THE SAME COVERAGE but THREE TIMES THE PRICE, because, of course, my dog is now 11 years old. This practice in itself is very shady! Anyway, I got it to be covered with no gap. So, my dog have been covered by your company for almost 12 years till today. How come they can tell me that my dog has a pre- existing condition at this point? SO, TO EVERYONE THINKING ABOUT THIS INSURANCE, be aware that they can drop your dog when is old and needs the insurance the most, to offer you a policy with the same coverage paying triple, and FORGET about all the years you had your dog with them. In this new policy, everything will be consider a pre- existing condition. If that is not shady, I don't know what that is.

I find the commercials insulting. Although I do believe animals are abused and neglected, I see nothing of the positive when these animals are supposedly rescued. It is way over kill and I'd like to see everyone else's paycheck for physically attending to these animals. I doubt anyone running this operation does anything hands on. I'd give locally and check in.

Do your own research! Most of their money goes to the people taking your money! It doesn't take much time researching to see what this organization is about.

You guys would have alot of money if you cut the salaries of your CEO and higher ups and cut back on all the commercials. You do too much advertising and you barely help the animal shelters. Shane on you guys

Instead of showing the good job they do. They show how bad the pets look when they find them. Insane