• IC Australia

IC Australia

Overview

IC Australia has a rating of 2.9 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. IC Australia ranks 24th among Immigration sites.

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 58.3%
Positive
35
Neutral
0
Negative
25
13
See all photos

What reviewers want you to know

Positive highlights

  • I would like to express my gratitude to ICAustralia for making the Australia visa application process stress-free.
  • The visa application process can be daunting, but IC Australia made it a smooth and efficient experience for me.

Critical highlights

No critical highlights yet

How would you rate IC Australia?
Top Positive Review

“They truly understand family values”

Sanele M.
1/28/24

They truly understand family values. IC Australia helped me reunite with my loved ones through a family visa.

Top Critical Review

“Fraud”

Sajina S.
3/18/24

After cancelled my application still they didn't refund.Instead of 2400£ they told me to refund 150£,still nothing refunded.Big Liars.

Reviews (112)

Rating

Timeframe

Other

Reviews that mention popular keywords

australia visa (27) application process (24) student visa (14)
Thumbnail of user clarencem206
2 reviews
1 helpful vote
January 28th, 2024
Verified purchase

They truly understand family values. IC Australia helped me reunite with my loved ones through a family visa.

Thumbnail of user brandong836
1 review
1 helpful vote
April 25th, 2024

"Absolutely nothing but a fraudulent scam, unfortunately I was naive enough to believe the bullsh@# that was told to us. They pretend to be able to help facilitate your move to Australia but it's all smoke and mirrors. I managed to find work and had two job offers in AUS only for I C Australia to completely destroy the opportunities as they are in no way able or capable of fulfilling and facilitating anything to do with immigration. STAY AWAY"

Thumbnail of user sidneys143
1 review
1 helpful vote
January 27th, 2024
Verified purchase

Thanks to IC Australia, I now have my business visa for Australia. Their guidance was invaluable.

Thumbnail of user sajinas1
1 review
2 helpful votes
March 18th, 2024
• Updated review

After cancelled my application still they didn't refund.Instead of 2400£ they told me to refund 150£,still nothing refunded.Big Liars.

Fraud agency
January 30th, 2024
• Previous review

Even after I withdraw my application just after 3 months of processing they didn't refund the money.Its huge money.Too much expensive this agency and keep asking a lot money.

Thumbnail of user ashmancity27
1 review
2 helpful votes
November 8th, 2023
Verified purchase

I spent $2,500 on my visa application, sent countless documents over 10 times (same documents), was going to cancel my visa but was then told I'm not eligible for my refund and now I'm stuck with them! Sent over 20 emails, 12 phone calls, not 1 has been responded too! Also asked for a statement of services and obviously got nothing back from them so what the hell am I suppost to do now!

They will take your money but soon as you want your money back, just email you rubbish you can't understand! So basically taken my money and done nothing since!

Liars and absolutely useless! No communication, support, absolute nothing!

I'm actually raging over this! Total waste of time! Not even an apology!

Thumbnail of user paulr3015
3 reviews
1 helpful vote
January 30th, 2024
Verified purchase

Securing an Australia business visa was a breeze, thanks to IC Australia. Their guidance was comprehensive and efficient.

Thumbnail of user jessicas3841
1 review
0 helpful votes
January 27th, 2024
Verified purchase

I'm thrilled to have received my Australia visa with the assistance of IC Australia. They made the process smooth and efficient.

Thumbnail of user jacquesa41
1 review
2 helpful votes
December 19th, 2023

Apres avoir fait réalisé une evaluation pour une demande de visa permanent ou travail en tant qu'investisseur IC AUSTRALIA n'a pas été en mesure de me donner reponse a mes questions surtout sur son agent d'immigration et son n° d'identification mara pour ma demande de Visa aupres du gouvernement.Juste envoyez de l'argent Bref ARNAQUE et ESCROQUERIE sont leurs valeurs

Thumbnail of user supporti4
Support I. – IC Australia Rep

Dear Jacques,

Thank you for reaching out and expressing your concerns regarding your visa application assistance.

We sincerely apologize for any inconvenience you may have experienced, and we take your feedback seriously. Our commitment is to provide transparent and reliable services to our clients, and we regret if your experience has not reflected that.

Regarding your mention of a MARA agent, we would like to clarify that we adhere to all legal and ethical standards in providing visa application support. However, it's essential to note that the MARA agents' contact details are publicly available through the official MARA website or relevant government channels. We recommend verifying their credentials directly through those official sources for your peace of mind.

We understand the importance of your project, and we are here to assist you in resolving any issues you may be facing. To address your concerns promptly, please provide us with additional details or contact our customer service team. We are committed to ensuring your satisfaction and the success of your visa application.

Thank you for your understanding, and we look forward to the opportunity to assist you further.

Thumbnail of user chriss4888
1 review
3 helpful votes
December 18th, 2023

Don't use this company to get a work/holiday visa. The fine print says they charge $500 per hour and are NOT authorized to issue Australian visas. You can get the visa all on your own for FREE by going to the government website:. immi.homeaffairs.gov.au After losing $1,950 to this worthless company, it took me 30 minutes to apply for my visa on my own...for free.

Thumbnail of user supporti4
Support I. – IC Australia Rep

Dear Chris,

Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration you may have experienced during the visa application process.

We understand that applying for a visa can be done independently through the government website, and we appreciate your resourcefulness in navigating that process. However, our services are designed to assist individuals who seek additional guidance, support, and a streamlined experience throughout the application journey.

It's important to clarify that our company is transparent about its role and limitations. We are not authorized to issue visas, as that is within the sole purview of the government. Instead, we offer valuable assistance to ensure that your application aligns with the government's requirements, increasing the likelihood of a successful outcome. The fees associated with our services are for the expertise, guidance, and support provided throughout the application process.

We genuinely value our clients, and our goal is to offer a service that complements and enhances the visa application experience. We regret any misunderstanding and are open to addressing your specific concerns. Please feel free to contact our customer service team for further assistance.

Thank you for your understanding, and we wish you success in your visa application.

Thumbnail of user scottp1923
1 review
0 helpful votes
January 28th, 2024
Verified purchase

IC Australia's assistance with my startup visa application was instrumental in realizing my dream.

Thumbnail of user jasonl1991
1 review
0 helpful votes
January 27th, 2024
Verified purchase

IC Australia was instrumental in obtaining my permanent residence visa. Their expertise is unmatched.

Thumbnail of user daniela2075
1 review
1 helpful vote
January 30th, 2024
Verified purchase

Thanks to IC Australia, my dream of permanent residence in Australia is now a reality. Their expertise is unmatched.

Thumbnail of user kristinl294
1 review
9 helpful votes
October 2nd, 2023

Please stay away from this dangerous company! It was one of the worst experiences I have ever had. They have nothing to do with the Australian government and we have lost the 999 USD. Only use this official website:
homeaffairs.gov.au
And you will get your visa safe and fast.

IC Australia is fake.

Thumbnail of user alexm2559
1 review
1 helpful vote
April 9th, 2024

Pretend to be a real migration agent but they just take your money and don't provide anything in return!

Thumbnail of user amera47
1 review
6 helpful votes
May 20th, 2023

Dear people don't trust any body in this company they stealing money they are theifs they are not exist in Australia.my friend check that address they are not they they are somewhere in USA.ilost 5000 dollars.pls don't deal with this people.

Thumbnail of user supporti4
Support I. – IC Australia Rep

We are sorry to hear about your experience, but we would like to clarify that our company information, including our business license number and address, is readily available on our official website. We have a physical presence and operate in accordance with the applicable laws and regulations. While we understand your frustration, we encourage you to verify the information provided and reach out to our customer support team to address any concerns or issues you may have encountered. We strive to provide reliable and professional services to our clients.

Thumbnail of user georget1403
1 review
0 helpful votes
January 30th, 2024
Verified purchase

I couldn't have asked for better assistance in getting my student visa for Australia. IC Australia was thorough and efficient.

Thumbnail of user marinallafabio0000
12 reviews
7 helpful votes
December 19th, 2022

I immediately tried IC Australia for my visa purposes. I
Encountered easy, safe and reliable services. Their site is very
User-friendly in making it practical for one to obtain any kind of
Visa by providing a complete list of what the requirements are. I
Would definitely recommend this company

Thumbnail of user ycyeshi1
1 review
4 helpful votes
October 11th, 2023
Verified purchase

I only want my refund back.

Australia
15 Moore St, Canberra, Australian Capital Territory, 2601, Australia

Portugal
Av. Da República 45,1050-187 Lisboa, Portugal

The office in Canberra doesn't exist, before paying $1000 for skill assessment - promised me Permanent residency and said I don't have to do EnglishIELTS test
After payment they didn't not say which visa I was going to be applied for, said they'll do while submitting the visa after I pay another $5000 AUD!

They made promises before getting money but after they seemed further away from thier initial promises! Why is this if this is t a scam,

Someone can try finding thier office in Portugal
I didn't see one single office in Australia- forget the office adress In Canberra- I was refused appointment and no calls goes to Canberra but I don't know where.

I was scammed from Western Australia and refused refund! I said I'll pay in Canberra as I have a sister there - they refused! I dont see why there should be a problem if they have a office in Canberra. But there wasn't any single office in Australia

Thumbnail of user tinas1434
2 reviews
8 helpful votes
August 21st, 2023

I'm writing this review so that I can hopefully stop other people getting scammed by this company.they are very convincing that they will get you your australia visa but they only want your money.they will send you a check list and a p100 form to fillout so you think yeah I'm half way there to my dream coming true to be with my family in perth. Them taking more money out of your account then what was said on the phone and asking for more money. Your dreams shattered the penny drops...SCAMMERS...this company even tried to take money out of my dad's account without permission...I just hope that my bank can get me all of my money back and that the scam authorities in australia get them shut down... KEEP AWAY FROM IC AUSTRALIA!

Thumbnail of user avag81
2 reviews
0 helpful votes
February 21st, 2023

I got my visa later than the time anticipated but the service was high quality and I

Was very impressed with how they would always communicate with me with

Updates and to help with things like the biometry and submitting the documents!

Thumbnail of user jamesj3560
2 reviews
0 helpful votes
October 22nd, 2023

Starting my entrepreneurial journey in Australia was made possible by IC Australia's guidance through the startup visa application. I'm excited about my new beginnings.

Thumbnail of user supporti4
Support I. – IC Australia Rep

Dear James,

Your positive feedback is the greatest reward for our efforts in providing immigration services. We're grateful to have been part of your success story.

If there are specific elements you'd like to highlight or if you have questions, we're here to assist you further.

Thumbnail of user conradz9
1 review
6 helpful votes
March 28th, 2023

BE CAREFULL! They are a professionals scammers. I have filed a complaint becouse they stole me a lot of money.They make you see that you are talking to people from the Australian government. Even they call you from an Australian number to make you see all is legal.

Thumbnail of user supporti4
Support I. – IC Australia Rep

We apologize if there was any confusion regarding our company's affiliation. Please note that we are a private company providing immigration services and are not directly associated with the Australian government. It's important to understand that immigration processes involve various fees and costs, as these are legitimate charges for the services rendered.

We always strive to maintain transparency and ensure our clients are well-informed about the costs involved throughout the immigration process. Our team works diligently to provide professional assistance and support to our clients, ensuring a smooth experience.

If you have any specific concerns or issues regarding your case, we encourage you to reach out to our customer support team. We are committed to resolving any outstanding matters and addressing your concerns in a satisfactory manner.

Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns and provide clarity regarding our services.

Thumbnail of user nadinek61
1 review
13 helpful votes
December 19th, 2022
Verified purchase

My husband was nearly conned into paying for their services over the phone, asking for his card details in order to process payment (red flag). Upon investigation I noticed that their website is extremely basic, they don't exist when searching for them in Australia, at the business address listed. They have no social media pages and have surface level reviews all left by people in the last 2-3 months ONLY — when was this company established? The agents are extremely forward on the phone and speak so fast that you have no time to think before making payment. Payment is one of the first things they ask for and they then proceed to tell you that they will only give you the general outline of their process once payment has been received.

Upon request of their MARA reg number, I found that they are using a number registered to another individual who works for a migration company in Punjab, India. I also searched their company name on the official government website and nothing comes up.

Be aware of scams, friends. Immigration costs an absolute fortune, don't set yourself back by falling for scammers who feed off your vulnerability and desperation.

Thumbnail of user ever74
1 review
0 helpful votes
October 11th, 2023

IC Australia's thorough assistance made my visa application process smooth and hassle-free. They're experts in their field.

Thumbnail of user supporti4
Support I. – IC Australia Rep

Dear Eve,

We're delighted to receive your positive review about our immigration services. Your satisfaction is our priority, and we're here to support you in any way we can. Should you have any questions or need further assistance, don't hesitate to contact us.

Wishing you ongoing success!

Thumbnail of user samirat10
1 review
14 helpful votes
December 18th, 2022
Verified purchase

They call you early morning. State they need payment. The guy is from USA. Place doesn't even exist in Australia! Just Google it! No place that exists there by this name. Fake scammer just rush you to pay! Big red sign it's fake. Just go straight to the Australian embassy for foreign affairs or government and inquire. Don't fall for these scammer that have no life but to take hard earned money from people.

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Thumbnail of user supporti4
Support I.
Typically responds within 9 days

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