AskTech SupportReviews 558

I was referred to Just Answer by AI from att when trying to fix my wireless internet. After I had to pay $55.00 I was told your tech could not help me and to CALL att on the phone. I think you should refund my $55.00 since you could not or would even try to help me!

The screen had told me YOU ARE WATCHING BLUE JAYShow More

My technician was patient and polite. He stayed on the phone with me until I was sure I knew what I was doing. He was American so he was easy to understand.

I had a very tough situation and someone reached out and guided me through it perfectly and answered everything and then some!

My biggest issues are not with the advice people but the shady way you charge the first time fee gets on my nerves. I'm much happier paying for services when I'm not mislead about the prices. It's insulting and offensive.

I never got any answers and I feel like I was running around all over the place Uber owes me seven dollars in vouchers and I can't even apply it because I don't I can't get the app so now I'm out seven dollars and they need to make up for it somehow someway mail me a check for seven dollars! I'm very discouraged. I won't use over again unless I get this reconciled.

The technician did everything possible to cancel my online subscription. The issue was getting on the online site. He ended by getting me the Customer Support phone numbers. Exception service!

He patiently helped me to solve the problem. Though we later discovered that the problem was factory fault and I had to send it back, I am satisfied with the service rendered

I didn't know exactly how Ask Me works so was a little surprised when I had to pay almost $50. I think the charges should be discussed prior to the decision to seek help. I was thinking that the cost was $5. That being said, I understand that professional advice isn't cheap, so I'm happy to pay for the information given. I am just saying that the charges should be more transparent before I pull out my credit card.

Could not tune in a major tv channel with an over the air indoor antenna. Service tech was able to diagnose problem by ask pointed questions. Solution was simple and easy to replicate.

I was trying to change my email password. Yahoo connected me with your company. I asked if there was a charge. The girl in the chat said $5. My credit card was charged $48. I don't want to continue chatting with your company. Do not charge me $48 next month. I am pissed at you people.

The call back was surprisingly quick. Daniel couldn't have been more helpful. My problem was quickly resolved and I was on my way. Very good service.

Took awhile to get an IT Specialist. But, once I was contacted by Stephen he provided me with excellent advice.

Have you ever met a chatbot that actually understands what you need? Neither have I - until today. None of the usual guff, just stripped down, accurate, practical, and efficient.
Nathan matched as a savior to my technical woes in ~ 4 minutes (a record?). Nathan knew exactly what to do to fix the multi-layered mess I'd gotten myself into. I was impressed that he adapted seamlessly whether I described a set of steps/investigation about which I actually did know something as well as those when I was totally at sea. Kudos to Nathan - and kudos to the processes AskTech actually makes work.

What service? You charged me for what, your service is nothing but a scam. Cancel any future monthly service. ONCE AGAIN CANCEL. No technician ever contacted me, so what did I pay for?

Once I got the "right" person, she was able to explain what I was doing wrong and provide me with a step-by-step workflow that I can create.

I would much prefer talking to a person who probably could have solved my issue in 1 interaction. I chatted with Pearl who was pleasant. She connected me to Jerod who was supposed to call but couldn't. He was no help at all. He explained the rules but couldn't tell me how to resolve the problem. Pearl then connected me to Electronics Man who was better able to help me understand what to do, provided guidance and direction and the correct contact to solve the problem.

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Charged 5$ + 48? What was this for? I only asked a question about you tube and NFL Sunday ticket? Please advise

Having been unable to access WiFi for about one week, I started off on my Mac laptop with chatbot, who assured me that a tech would be available within 4 minutes. FORTY FIVE minutes later I called the customer service number and was told that my question would be moved to the top of the list, then I was put on hold. After about ten minutes I was told that a tech would call me at 7 p.m. and I requested that my land line be used and provided that number, which I had previously given to the chatbot. Since my iPhone was not working. At 7:15 I found that a tech had tried to call my cell phone, but the call did not go through. Once again I called customer service and was told a tech would call me at 7:30 using my landline. I monitored both my cell and my laptop and could find no evidence of any contact. At midnight, I found an email on my laptop that dictated a protocol I could use to reactivate my WiFi (essentially, resetting my iPhone). I followed all the steps exactly as directed. Still the iPhone could not connect to WiFi. I sent an email via my laptop explaining that the protocol advised had not work. I also stated that I had requested that my landline be used to call me. Today, I received an email making no reference to my problem, but stating that my cell number was the only number they could call, which NOT ONE agent had mentioned when I made the request THREE TIMES. Bottom line, I still cannot connect to WiFi using my iPhone. Thanks so much for all your unvaluable help.