AskTech SupportReviews 558

The tech was very nice, understood my issue. Unfortunately, I need to have a service tech come to the house.

I didn't realize until the next day that the issue was not resolved unfortunately, I'm still getting a text telling me that my server is not working. Series is not working on my phone at all. I don't know I'm computer illiterate.

My Problem was taken Care of! I had a problem to change my email password and was able to get it a
Taken care of through Ask Technician! Thank You Very Much!

The tech was very helpful unfortunately it is a sealed unit and needs to be sent to a service center he provided me with local service centers great overall experience

My DIRECTV box suddenly stopped working. I contacted DIRECTV and they got me in touch with the chat form. I then remove the card from the box and reinserted it, and that seemed to fix the problem so I didn't need assistance from the tech people.

Tech help resolved the issue, however the challenge was understanding the guy. US domestic customers should be able to get service from people who speak English instead of having to ask for clarification of what was said.

The agents were very helpful. Asked appropriate questions and understood my problem. The only
Problem I had was when asked to check my e-mail I did but did not know how to get back to the
Previous agent to continue. So I had to start over again from square one. The issue was finally resolved.
The support staff was very efficient, knowledgeable, friendly and didn't make me feel like an idiot.

Technician was very professional and explained everything and helped to resolve problems, well done

Have an ancient Dell Laptop. Removed hard drive and will return to Dell for trade in. Tech walked me through it

Took a little bit of time but we got it figured out. The lady that help me was very nice. And went above and beyond to help me out. Thank you

Dave 'rocked' with quick speed racer replies, and almost enjoyable, which insurance claims are most assuredly not, because he, if not sure of response, asked me the correct questions so we both were in sync and stayed on topic of my concerns. YAY DAVE!

Greg walked me through. He was very knowledgeable. It was not an easy fix. Cannot thank you enough!

Sandy was good but a bit impatient. He was sure I must have entered my password incorrectly and he was right. On my HP Printer screen the dot and the asterisk looked the same. On my second try I found the asterisk. Thanks Sandy!

Support was excellent. My problem is deep software issue that will require a hammer and chisel to fix.

I was trying to learn the setting software of a new laptop that was complicated by the addition of a Norton suite package. I could not find how to get the camera and microphone to work past the protections of first the laptop, and then the Norton suite. The technician know exactly what to do and guided me through it in about 10 minutes after I had spent over five hours trying to find the solution myself through the settings menus on both the computer and the Norton package. I was not expecting to approve of buying from just answer, but given my frustration level and the amount of time that I put in finding no solution, I think it was worth it.

Kanika was very informative and gave me directions to resolve the issue of the circuit breaker issue. Thank you

Took time to listen. Understood my concerns. Was very patient to explain the broblem and how to avoid or identify in the future!

Could not get past MS connect to WI FI. Tech had me reboot my router. After rebooting router there was a WI FI listed as hidden network where I was able to put in my WI FI name and it connected. My WI FI was at the top of the list but would not connect, I had to use the hidden network where login. After connecting the MS updates ran and the computer started.

Very quick response and service!
HehulR took me through step by step what he wanted me todo and my reader was back up and running in minutes! Excellent help!

It took a long time to get connected to Brian but that's ok. Rita was wonderful and helpful. Brian texted me the answer but it disappeared quickly. The system seems to work good.