AskTech SupportReviews 558

Technician got me up and running in a timely manner. He explained the issue and how to fix if issue comes up again

We went through the basic fixes I would normally do but when I finally sent over the file he was able to identify the problem immediately - very Helpful!

Correction of problem at a cost of $5.00 was reasonable. The attempt to automatically enroll me for a monthly fee of $48.00 was immediately flagged by my credit card company; hence the reason for rejecting that charge for an ongoing service I would not need.

The face of the hub turned black and I couldn't connect. I purchased another unit which I use daily. I kept the old one, thinking one day... well that day came yesterday when I contacted the support group. After, about an hour, Rollan was able to connect my old one and it works perfectly. Being an older adult, I am not very techy, but with his help, it works great. Thank you, Rollan.

The technician took his time and we went over so many areas that he had suggested that could solve my technical issues. And he gave me some valid suggestions that I will be looking in to.

Couldn't read e-mail Robert fixed me right up. He was outstanding with his help. I'm 73 years old and a techno idiot thanks

Locked out of a brand new computer. Jason was smart, well spoken, detailed, very patient, professional and worked us through bitlocker key. Full factory reset and then boom it worked. Great job!

I have the same question as I had at the beginning of this long unsettled shipping.question. I paid 5 Dollars for nothing!

Its been a battle. Just find my order and remove it. Thanks. I dont know what happened but not happy with it

My questions were not answered. I was basically told to find a Microsoft or Mac computer to add captions to photos in a scholarly document. I only have access to an iPad Pro. I have used the Word app historically and was able to add photos with captions. Word 365 is not working for me.

Very helpful. It seemed like the charge took a while to brighten the screen. Michael explained it well and relieved my anxiety.

The tech was very helpful and patient as I am not very savvy with technology. Gave great instructions and was easy to follow

The Tech was great but the system isn't. Had to wait quite a while before turning over to the tech. I knew the Chat wouldn't be able to help me.

I was getting messages saying my email was unavailable. Michael was super helpful, dug in and cleared out several areas. He helped me understand what the problem was and then took care of it.

Quick to answer my questions, clarified things when I was unclear, very helpful. I was totally lost until reaching out and he did an exceptional job.

Other duties have delayed in trying the steps that were recommended. I plan to respond once I attempt he info thst was given me.

No help needed I had researched the issue and I solved the problem my self. The agent I spoke to was very pleasant Thank you

Very Helpful, with helping me set up my account, also answering my questions about a old account problem.

The phone number listed on the text message was *******162 on my phone flashed that it was a spam phone number. I disconnected and called the number on the back of my credit card.

I had a simple question but one that made a big difference in how I can use my product. I searched for product support from its manufacturer and hit a dead end. This service looked promising and delivered.