AskTech SupportReviews 558

I thought I was speaking to my cable company and they had changed their policy and were charging me 5$,!
I do not need a membership or want one,
The gentleman told me I needed a new TV, great, he was very friendly and to the point, maybe a 8 minute conversation and then I saw i was charged 53$!
I spoke with a robot to cancel a membership that I had no idea I needed and they have said they will refund me…
I feel I was tricked and if not refunded will take further action Thanks,
No reflection on the kind gentleman that helped me

It's not the technical support team's fault. Yahoo is supposed to use its verification system, which I correctly did so. They "sent" me a recovery number that when I tried to use it, didn't work. Then they wouldn't send me a second recovery number. Now I have to wait 48 hours before I can try this horrific circle of trying to get into my account. I hate Yahoo.

Only problem is whether my payment has any issues for I loud this is not cleared I want to no this which is v v important

The technician was very helpful. It took a while to resolve the issue (because of what happened with my computer, not the tech). I paid the $5 to start the process and then got a notice from the credit card company about that charge AND another larger charge. When I questioned this I was courteously offered a refund on the additional charge.

I was a little skeptical at first but the technician was knowledgeable and very helpful. He answered my questions right away and talked me through the problem.

Richard was able to help me with a lot of issues. I think there is a deeper issue within the television itself. I was completely satisfied with the assistance that Richard gave me.

They were very thorough, in making sure they found the answer to my problem. It was a real relief to get my computer back. Thanks so much for helping me out.

While the help was fantastic, the tech was well versed and patient. Being 83 years young and not raised during the advanced computer age it gets a little frustrating to deal with some of these issues. My phone should have finished activating itself, but it has not. So i will have to go through all of this again.

I bought this vacuum cleaner because it was rated very highly back. Consumer report is in fact about the heist in the July August issue of consumer report. I used it twice and cleaned out the dirt hole and they could not get it back on somehow the heat expanded one part of it and it doesn't fit Really really sad. I'm just struggling with all the stuff I have to do to get it back. I really don't wanna keep it and I'm not sure I want another one. I'll buy another kind cause it's a heat. Does this to it? What's there to say it won't do it again. I don't have the box that it came in so I will need help and finding a way to get it back thank you

It was a little frustrating at the very beginning but once they realize what was happening I ended up getting the credit that I was previously advised I would get.

This was no help at all! My package is still lost & nobody is helping me find it or straighten out situation!

Ask for a french technician, ended up with a, I think Chineese Lady, impossible to communicate clearly.

I called a405, had a meeting scheduled for 5, thought this would be ample time, never got a response from a tech, had to do meeting without computer, still, 3 hrs later never heard back

My experience was sufficient with the representative, I was told to fill out a form and it would be only $5.00 for the service. When I receive my receipt it was for $53.00. I was not trying to sign up for monthly service. Thanks for your help for today.

I called who I thought was AVG and found that I was on Just answer - asked the BOT to cancel everything as I did not want to proceed. I then receive notification from my credit card that I was charged $9.00 plus $69.00, even though I had asked to cancel the call and not to charge my credit card. I called my bank to cancel this - as this was a pending charge could not. So cancelled the credit card - will call them back and report these charges on Friday. This was not a good experience and consider this fraud.

This company masqueraded as tech support from Spectrum Cable and faked me into paying for service I did not receive.

Waited so long for a response and in the end they informed me that they didn't have a technician available

When I spoke to the first person, she said there would be a $5.00 charge. The form I filled out said there would be a $5.00 non recurring charge. I paid it. I have to watch my pennies. They charged me $48.00 on a recurring membership. When I asked for a refund, they said no. I asked them to see the form I filled out. He refused. He instead sent me an example of a form where you were charged $1.00 and a recurrent charge of $45.00. It was from 2021 and it was for a veternarian. Lester sent me this. I will dispute it with my bank. Very shady.

I joined Facebook only because I wanted to use marketplace. I had some furniture that I wanted to sell. Because I was reluctant to give too much information I made several mistakes. Firstly I used a photograph of one of my dogs rather than using my own face. Then I decided not to give my mobile number. When the advertisement was published, Facebook looked back and found that I had joined for a short while several years ago (about 2012) and were trying to see if I was the same person. I kept getting messages saying I had the wrong password and log in details. In an effort to help me, my daughter came to visit and suggested that we scrap the first attempt and set up a new account using my own photo. This proved to be a mistake as people who responded to the dog account couldn't be answered on the new picture account! I was going round in circles and getting more confused. It was your tech man who asked if I had more than one account. I had never thought about it. It explained a lot for me though I still had problems with responding to some contacts. Some I could reply to and others not! Thankfully I eventually made contact with someone today, who came and picked up the furniture and paid the full price. I have just recently turned 80 so not quite as sharp as I used to be with tech issues.

It was great. The only issue was not understanding the technician totally but it was good nonetheless..