Being on hold for HOURS at a time with no one answering or a random hang up. Nobody returns your emails. I chose 2 day shipping on an order I placed 2 weeks ago. I would not recommend.
I have been trying endlessly and very patiently trying to get HELP with my defected sneakers. MY case #******* started end of Aug 2020. I've sent email after email after EMAIL. They ask for much back up about the sneakers to which I have provided to them. As a matter of fact, I was told by Darnell on Nov 12,2020 that I sent to many pictures because they can't see all of them. WHAT! So, I sent 2 more per Darnell's request. I was hopeful Darnell is going to resolve this matter for me. BUT the call (magically) gets dropped. I call back, he's on break. I leave message to call me. NO CALL BACK. Not surprised! I call Nov. 13,2020 I speak with Cinnamon, she tells me, I need a copy of my receipt. I tell Cinnamon, I was NEVER told I need a copy of the receipt in ALL the many emails I have sent since AUGUST 2020. SO OFF I GO... find proof when I bought this sneakers. I find it on my credit card MARCH 2020 but thought I bought them back in OCT 2019. The sneakers are STILL under warranty. I'm guessing ASICS is going to come up with some NEW excuse... OH we need a paper receipt not a copy of your statement! This has become a running joke with this company! HOPEFULLY! Someone will read this at ASICS and sent me new sneakers! Buying $135 sneakers isnt what I expect for these sneakers to happen in this short time! I'm pissed to be treated to badly by this company. I have been super super patient due to COVID but this is just not the way customers should be treated! I am not attaching pics on this because they are ALL in my email under case #*******
They sent shoes I never ordered and somehow they charged my credit card and they refuse to take back these shoes or credit my card...
ASICS does not send a return label. The label they give to be printed, DOES NOT WORK. I called them 2 times, one said she would send a label the other one told me to got to FEDEX and use their computer and try and print it there. I know they want me to pay for INSURED shipping. WORST COMPANY TO ORDER SHOES FROM.
Had issues with 2 pair of Asics running shoes. Sent emails and pictures to Asics America. They refused to send return label, refused to offer a replacement. Will never order from Asics America again!
They have no phone representatives and they don't answer 3 emails. Their customer service is literally non existent.
I have been emailing for three weeks about a defective pair of new shoes.
I was a loyal ASICS customer but now will be looking for another brand.
They received my return. I am waiting over six weeks for my refund no one answers customer service.
Overview
ASICS America has a rating of 1.1 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ASICS America most frequently mention and customer service. ASICS America ranks 142nd among Athletic Shoes sites.
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