I made a quick review on the shoes and the shopping experience, but it got moderated and gave me an excuse of unable to post because of the negative feedback of the company.

I'm hoping for this review to be viewed by them, but totally doubt it. Below is a copy and paste of my original complaint submitted to ASICS.
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Shoes are great, but the shopping experience is a negative 10.

I'm a first time Asics customer. After reading reviews on the Nimbus 25 and tried it at a shoe store, I was sold on the softness and comfort for my aging feet. Took advantage of the 10% "first order" and bought the Spice Latte and All Black in both size 9.5. When the shoes arrived, I was disappointed in the All Black because it was REALLY tight compared to the Spice Latte. Checked both label on the box and in the shoe and it says Mens 9.5. When I compared the length, the All Black was so much shorter (see Pic 1). I immediately called customer service to talk about the issue and if the 10% discount will be granted if I reorder the All Black to get the right size. I was told, Yes, since there is an issue on the shoe and they will apply the credit for the wrong shoes once they receive the return package. So I re-ordered and didn't think about it anymore - and yes, on the screen when I submitted the order, it did include the 10% discount. Unfortunately, I didn't check the confirmation email - that is next in this rant.

So when I checked my transaction history yesterday morning while still waiting for the shipment to arrive, I saw the $157.50 re-credit from the first order, but there was a $175 debit which is from the second order. Called customer service and explained what was going - the response after being placed on hold for 5 minutes or so was that they will not honor the 10% discount and the reason it was overridden when the order went through is because it is no longer the "first order". I understand all that, but to stop at that and not even escalate the issue to at least try to help a customer done wrong is unacceptable. Then when I got the shipment late last night, they gave me a size 9 (see pic 2)... Are you kidding me Asics!?!?!?

1) The first shoes was not my mistake of ordering the wrong size. It is completely QC labeling it incorrectly. Why am I getting penalized for not getting the same price if this is completely a company mistake and not the customer? Oh because you guys don't have an exchange policy - so nothing matters even if it's your company's fault. That's just as good as saying "WE'RE SORRY FOR THE INCONVIENCE, BUT WE'RE NOT SORRY." 2) Whoever took the second order did not do QC before the order went out. I used to work in retail years ago and everytime certain clothings and sizes were to go to another store, we QC to make sure that whatever items are in the box matches the list and are the correct ones before we tape it up for shipment.

Two wrongs does not make a right! Sorry Asics, but this experience is in my top 3 worst shopping experience in my life - maybe even top 2! I know I am only 1 person you will lose out of thousands and thousands of your die hards all over the world, but at least I am one person that will hopefully change your views on what is right and wrong. The one who is losing out here is me, because I thought I got the perfect All Black shoes, but your company did me wrong twice. I will have to look for another brand that has comparable feel with your Nimbus 25.

Thank so much for such an awesome shopping experience, and don't worry about the 10% discount issue, I'm returning these shoes and getting a full refund. This is just something everyone needs to know, including management of ASICS worldwide, and what to be aware of.

I buy ASICS for fit and comfort. Favorite pair of comfortable walking/exercise shoe is ASICS and they are a decade old and still in use. However, my recent on line order experience was WOEFUL. Order placed 5/25, messaging indicates "2 day shipping". AFTER placing order the confirmation says allow "2-3 days" for "order processing". This is not communicated anytime while creating your order, only after in the confirmation. This is basically false messaging/advertising when what is conveyed is that your order should be received (at worst) in 3 days. The COVID announcement simply states that "on line store is fully operational". If 6 day customer receipt is "fully operational" then perhaps "on line" is not the business you should be in when your competition is ZAPPOs, Amazon, $#*!s and a host of other companies. When I attempted to send an email inquiry the automated response indicated that it could take up to 5 DAYS for the inquiry to be addressed. 5 DAYS?! I then attempted sending Facebook Messenger inquiry/complaint (which it states that messages are addressed in 1 day). Three days in and no response. Openly posted on FACEBOOK about the experience. No response. Have attempted to call Customer Service multiple times and gave up after waiting 35 minutes and 20 minutes. "We've changed systems so you could experience longer than normal hold times". False and misleading. If you changed systems then the decision maker should be fired. Honestly. Pic, pack and ship should not take 3 days after receipt of order, some type of automated acknowledgement of delay should have been generated (NONE have been received), toll free customer service should at least have announcements about delay times, Messenger notes or Facebook posts, you would think, would be answered in timely fashion. Oh, and the MEMDAY2020 discount code did not work. If ANY messaging was included about how ASICS was working with First Responders, any delays due to COVID and employee safety, any appreciation for clients accepting delays due to these significant issues, I would have certainly accepted all of those. But absolutely NOTHING is not acceptable. I am shocked that in such competitive times that a company that I have liked and respected (in the past) is treating clients with such disregard. Great brand for those of us who seek out specialty shoes is being damaged beyond repair if other clients are having the same experience as me.

I've wrote a review at http://www.yelp.com/biz/asics-america-irvine?hrid=114MaSyLaV5d98uBMbLHUg. This is a copy, just for sure more people know about unprefessionality of asicsamerica.com
I've made an order (number is ******* - for representatives, who try to answer and save their reputation)
There were six items in this order.
I've paid extra money for 2 days delivery - wanted items quick to use it during a training.
My delivery was divided to two packages - one was delivered by UPS, another - by FedEx.
Two packages were delivered in time.
But one package lacked an item (an UPs's one)
I've written a letter to *******@asics.com
Nobody answer me during 24hours.
I've called *******120 ("Customer care" phone number).
Operator heard my problem (after 15 minutes of waiting; i dont want to say the duration of my waiting during the first call to this number, because in the deeps of my soul i believe that line was really overloaded) and said "I will talk to my manager and call you back".
Nobody called me back.

I don't want to degrade Asics as a manufacturer, their production is really good (the T-shirt i received along other items is very comfortable). But asicsamerica.com and their order service is very bad. I not sure why I must suffer from their unprofessionality. I have been playing volleyball since 7th grade of my school (2001st year) and Asics was a standart of quality because all the professional players use it. But I grew up and met such unprofessionality from this firm representatives. I won't recommend to buy anything from asicsamerica.com to any of my friends in volleyball world. And I am not sure that after meeting such unprofessional people during their first visit to USA and trying to order Asics's outlet on-line, people, who thought of Asics as about an etalon in volleyball world, will continue to think about Asics in such a good way.

P.S. It could be a delivery company fault. But, as I said, "Nobody called me back", nobody describes what really happened and I think that Asics is just a "brand name" and not a really good manufacturer (I didn't order from Mizuno because Asics was the best in my mind; but my mind is changed now)

P. P.S. For unbelievers and bots i can provide unpacking video and photos of an order. Ping me at '*******@gmail.c…'