Dominique H.

I made a quick review on the shoes and the shopping experience, but it got moderated and gave me an excuse of unable to post because of the negative feedback of the company.

I'm hoping for this review to be viewed by them, but totally doubt it. Below is a copy and paste of my original complaint submitted to ASICS.
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Shoes are great, but the shopping experience is a negative 10.

I'm a first time Asics customer. After reading reviews on the Nimbus 25 and tried it at a shoe store, I was sold on the softness and comfort for my aging feet. Took advantage of the 10% "first order" and bought the Spice Latte and All Black in both size 9.5. When the shoes arrived, I was disappointed in the All Black because it was REALLY tight compared to the Spice Latte. Checked both label on the box and in the shoe and it says Mens 9.5. When I compared the length, the All Black was so much shorter (see Pic 1). I immediately called customer service to talk about the issue and if the 10% discount will be granted if I reorder the All Black to get the right size. I was told, Yes, since there is an issue on the shoe and they will apply the credit for the wrong shoes once they receive the return package. So I re-ordered and didn't think about it anymore - and yes, on the screen when I submitted the order, it did include the 10% discount. Unfortunately, I didn't check the confirmation email - that is next in this rant.

So when I checked my transaction history yesterday morning while still waiting for the shipment to arrive, I saw the $157.50 re-credit from the first order, but there was a $175 debit which is from the second order. Called customer service and explained what was going - the response after being placed on hold for 5 minutes or so was that they will not honor the 10% discount and the reason it was overridden when the order went through is because it is no longer the "first order". I understand all that, but to stop at that and not even escalate the issue to at least try to help a customer done wrong is unacceptable. Then when I got the shipment late last night, they gave me a size 9 (see pic 2)... Are you kidding me Asics!?!?!?

1) The first shoes was not my mistake of ordering the wrong size. It is completely QC labeling it incorrectly. Why am I getting penalized for not getting the same price if this is completely a company mistake and not the customer? Oh because you guys don't have an exchange policy - so nothing matters even if it's your company's fault. That's just as good as saying "WE'RE SORRY FOR THE INCONVIENCE, BUT WE'RE NOT SORRY." 2) Whoever took the second order did not do QC before the order went out. I used to work in retail years ago and everytime certain clothings and sizes were to go to another store, we QC to make sure that whatever items are in the box matches the list and are the correct ones before we tape it up for shipment.

Two wrongs does not make a right! Sorry Asics, but this experience is in my top 3 worst shopping experience in my life - maybe even top 2! I know I am only 1 person you will lose out of thousands and thousands of your die hards all over the world, but at least I am one person that will hopefully change your views on what is right and wrong. The one who is losing out here is me, because I thought I got the perfect All Black shoes, but your company did me wrong twice. I will have to look for another brand that has comparable feel with your Nimbus 25.

Thank so much for such an awesome shopping experience, and don't worry about the 10% discount issue, I'm returning these shoes and getting a full refund. This is just something everyone needs to know, including management of ASICS worldwide, and what to be aware of.