Cherevkov n.

I've wrote a review at http://www.yelp.com/biz/asics-america-irvine?hrid=114MaSyLaV5d98uBMbLHUg. This is a copy, just for sure more people know about unprefessionality of asicsamerica.com
I've made an order (number is ******* - for representatives, who try to answer and save their reputation)
There were six items in this order.
I've paid extra money for 2 days delivery - wanted items quick to use it during a training.
My delivery was divided to two packages - one was delivered by UPS, another - by FedEx.
Two packages were delivered in time.
But one package lacked an item (an UPs's one)
I've written a letter to *******@asics.com
Nobody answer me during 24hours.
I've called *******120 ("Customer care" phone number).
Operator heard my problem (after 15 minutes of waiting; i dont want to say the duration of my waiting during the first call to this number, because in the deeps of my soul i believe that line was really overloaded) and said "I will talk to my manager and call you back".
Nobody called me back.

I don't want to degrade Asics as a manufacturer, their production is really good (the T-shirt i received along other items is very comfortable). But asicsamerica.com and their order service is very bad. I not sure why I must suffer from their unprofessionality. I have been playing volleyball since 7th grade of my school (2001st year) and Asics was a standart of quality because all the professional players use it. But I grew up and met such unprofessionality from this firm representatives. I won't recommend to buy anything from asicsamerica.com to any of my friends in volleyball world. And I am not sure that after meeting such unprofessional people during their first visit to USA and trying to order Asics's outlet on-line, people, who thought of Asics as about an etalon in volleyball world, will continue to think about Asics in such a good way.

P.S. It could be a delivery company fault. But, as I said, "Nobody called me back", nobody describes what really happened and I think that Asics is just a "brand name" and not a really good manufacturer (I didn't order from Mizuno because Asics was the best in my mind; but my mind is changed now)

P. P.S. For unbelievers and bots i can provide unpacking video and photos of an order. Ping me at '*******@gmail.c…'