Sitejabber Website Reviews and Complaints
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About the Business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 14 days

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16,755 reviews
New York
1 review
0 helpful votes
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Great, reliable Seller
May 24, 2025

I have ordered from Ashford many times and their service has always been excellent.

Date of experience: May 14, 2025
Ashford W. — Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Texas
1 review
0 helpful votes
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Overall Great!
May 24, 2025
Updated review

Good quality product, and fast delivery service. Ease of use on their website. I can't complain. The packaging was great too

Date of experience: May 14, 2025
Ashford W. — Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Great!...
May 13, 2025
Previous review

Great!... I like the prices

Date of experience: May 3, 2025
GB
1 review
0 helpful votes
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Outstanding
May 23, 2025

Bought a Rado watch, its authentic. Still wear it everyday 😂

Date of experience: January 14, 2022
Ashford W. — Ashford Rep
2 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Pennsylvania
1 review
0 helpful votes
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Good
May 23, 2025
Updated review

Good good good goodness good good good good good good good good good good good good good good good good good good good good good

Date of experience: May 13, 2025

Payment gateway is good but with some delays and not...
May 13, 2025
Previous review

Payment gateway is good but with some delays and not recognizing payment methods

Date of experience: May 3, 2025
California
2 reviews
0 helpful votes
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Good site
May 23, 2025

Easy site to navigate with good product info. Had to check other sites to find complete info.

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

New York
1 review
0 helpful votes
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Very pleasurable
May 23, 2025
Updated review

A very professional approach, a very satisfying experience.

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Satisfactory
November 19, 2024
Previous review

Very professional in every aspect, also, the special prices which are the best in town played a big role in my decision to choose Ashford.

Date of experience: November 9, 2024
Maryland
1 review
0 helpful votes
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Shipped quickly and easy to parse website
May 23, 2025
Updated review

I found exactly which sunglasses I needed on the website, easy to use

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Came up in a google search for oakley sunglasses
May 10, 2025
Previous review

Came up in a google search for oakley sunglasses

Date of experience: April 30, 2025
Tennessee
1 review
0 helpful votes
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Birthday gift
May 23, 2025
Updated review

Haven't opened it it's a gift for my daughters birthday in July

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


It was great
May 13, 2025
Previous review

It was great

Date of experience: May 3, 2025
New York
1 review
0 helpful votes
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Good.
May 23, 2025
Updated review

Fast service. Package is perfect. I love to see SEIKO brand.

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


This's my third watch from this website. I love it's. Great price.
May 10, 2025
Previous review

I love all my 2 watches. I always want Hamilton brand. Am a woman wearing man watches. I love big watch. Great selections.

Date of experience: April 30, 2025
Georgia
1 review
1 helpful vote
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A bit disappointed
May 23, 2025
Updated review

I received my Guess sunglasses not in great/new condition. They're beautiful glasses from a distance, but the left lens is scratched up and the left temple arm is really loose (not because the screw is loose but like someone wore them and stretched them out?). I threw all of the packaging away (thinking that they're new sunglasses), and that was a mistake. Hey... at least the Guess eyeglass case is nice: (

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


I had to retype my credit card twice in regards to...
May 11, 2025
Previous review

I had to retype my credit card twice in regards to an error, and stated I should try again later. Well I did, and it went through.

Date of experience: May 1, 2025
West Virginia
1 review
0 helpful votes
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So Far Well Pleased
May 23, 2025

I've ordered several watches from Ashford, no problems. Completely satisfied. Hope that continues.

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Florida
1 review
0 helpful votes
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Purchase experience
May 23, 2025

Very efficient and fast delivery. No hiccups at all. Would highly recommend

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Texas
1 review
0 helpful votes
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Satisfied
May 23, 2025

Just another satisfied customer. Added another Hamilton in my collection

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

New York
1 review
0 helpful votes
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Good customer services
May 23, 2025
Updated review

Easy shopping and checking out is great, beautiful experience

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Good customer services
May 10, 2025
Previous review

Good customer services

Date of experience: April 30, 2025
Michigan
1 review
0 helpful votes
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Awesome store
May 22, 2025
Updated review

Fast shipping.
Great value.
Awesome watch.
Everything was as described. Will definitely be buying from ashford for all my watch needs.

Date of experience: May 12, 2025
Ashford W. — Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Everything was smooth and easy to navigate
May 12, 2025
Previous review

Everything was smooth and easy to navigate.

Date of experience: May 2, 2025
Michigan
1 review
0 helpful votes
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Rayban sunglasses
May 22, 2025

Thanks my order was quick on Time and exactly what I wanted it only took about 6 days I appreciate Ashford for the assistance

Date of experience: May 12, 2025
Ashford W. — Ashford Rep
2 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Washington
1 review
0 helpful votes
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So far so good
May 22, 2025
Updated review

I have been trying on and returning watches. Customer service is great.

Date of experience: May 12, 2025
Ashford W. — Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Good customer service
May 22, 2025
Previous review

I am returning, the watch was too big. It is a beautiful watch.

Date of experience: May 12, 2025
GB
1 review
0 helpful votes
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Shopping
May 22, 2025
Updated review

Easy to order great discount codes and variety on offer is always good

Date of experience: May 12, 2025
Ashford W. — Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Great prices
January 1, 2025
Previous review

Arrived on time no problems with delivery and goods as advertised

Date of experience: December 22, 2024
South Carolina
1 review
0 helpful votes
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Stylish, Quality and Sophisticated
May 22, 2025
Updated review

I am very pleased with my purchase. I plan to purchase more Just Cavalli products.

Date of experience: May 12, 2025
Ashford W. — Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Easy to navigate and Checkout
May 12, 2025
Previous review

Easy to navigate and Checkout. I like the payment options. Especially, Affirm.

Date of experience: May 2, 2025
New York
1 review
0 helpful votes
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Good
May 22, 2025
Updated review

Very smooth process. The goods arrived on time and in good shape,

Date of experience: May 12, 2025
Ashford W. — Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Easy to use
May 9, 2025
Previous review

Easy to use. But visuals of the product could have been better.

Date of experience: April 29, 2025