Sitejabber Website Reviews and Complaints
business logo of Ashford

About the Business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
Sponsored message from Ashford
Save an extra 7% off order with code SJREV7
Save Now
How would you rate Ashford?
grey star
grey star
grey star
grey star
grey star

Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 15 days

Instant Feedback

16,605 reviews
California
1 review
0 helpful votes
Follow Alexandra E.
Unfollow Alexandra E.
Send Message
Share Review
Report Review

Not new
August 10, 2022

The watch has some scratches along the case perimeter.

Ashford attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2022
Washington
1 review
0 helpful votes
Follow TRISTIN I.
Unfollow TRISTIN I.
Send Message
Share Review
Report Review

Surprised
July 10, 2022

Said was going to take ten days for delivery only took 2 days so gave the three pairs of sunglasses I got for my 3 friends

Date of experience: July 10, 2022
Oregon
1 review
0 helpful votes
Follow IVAN Z.
Unfollow IVAN Z.
Send Message
Share Review
Report Review

Great
July 8, 2022

Fast shipping and the customer service was great! They treated me wonderful

Date of experience: July 8, 2022
Illinois
2 reviews
0 helpful votes
Follow Steve L.
Unfollow Steve L.
Send Message
Share Review
Report Review

Rugged Watch
July 8, 2022

Easy order and quick delivery…. Easy order and quick delivery

Date of experience: July 8, 2022
Florida
1 review
0 helpful votes
Follow Oliver Q.
Unfollow Oliver Q.
Send Message
Share Review
Report Review

Excellent no complaints
July 8, 2022

Very good this is not my first time I been baying watches for a long time hire in ashford

Date of experience: July 8, 2022
Massachusetts
1 review
0 helpful votes
Follow Terry L U.
Unfollow Terry L U.
Send Message
Share Review
Report Review

Simple to understand
July 8, 2022

Love your website it's easy to follow. Great merchandise, With all sorts and styles Which is great.

Date of experience: July 8, 2022
Mexico
1 review
0 helpful votes
Follow Juan A.
Unfollow Juan A.
Send Message
Share Review
Report Review

Todo muy bien como siempre Gracias
July 7, 2022

Todo muy bien como siempre
Gracias
El artículo a muy buen precio y el envío muy rápido

Date of experience: July 7, 2022
Georgia
4 reviews
0 helpful votes
Follow Ronald T.
Unfollow Ronald T.
Send Message
Share Review
Report Review

Great company
July 7, 2022

Always easy to shop here. I've purchased a couple of watches from them. Never a problem.

Date of experience: July 7, 2022
California
1 review
0 helpful votes
Follow Nhan Y.
Unfollow Nhan Y.
Send Message
Share Review
Report Review

Dr.
July 6, 2022

The watch is very beautiful, I will use it continuously.

Date of experience: July 6, 2022
Utah
1 review
0 helpful votes
Follow Alexandra W.
Unfollow Alexandra W.
Send Message
Share Review
Report Review

Thank you
July 6, 2022

Glasses look great and they are even real! The frames have full serial number engraved on the inside and they look really nice I can't wait to put my prescription lenses inside

Date of experience: July 6, 2022
California
1 review
0 helpful votes
Follow Sheldon B.
Unfollow Sheldon B.
Send Message
Share Review
Report Review

Glycine Bronze
July 5, 2022

Repeat buyer, solid vendor! Ashford selection is ok, but there are some diamonds in the rough!

Date of experience: July 5, 2022
Canada
1 review
0 helpful votes
Follow Tonny W.
Unfollow Tonny W.
Send Message
Share Review
Report Review

Good
July 5, 2022

Good good good good Good good good good Good good good good

Date of experience: July 5, 2022
Colorado
1 review
0 helpful votes
Follow Deborah G.
Unfollow Deborah G.
Send Message
Share Review
Report Review

Great deals on sunglasses
July 5, 2022

I have purchased many types and styles of sunglasses from Ashford and I have been happy with the quality and lower than market prices

Date of experience: July 5, 2022
California
1 review
0 helpful votes
Follow Geoff X.
Unfollow Geoff X.
Send Message
Share Review
Report Review

Good product and timely shipping
July 5, 2022

They underpromised and overdelivered. When I placed the order it said the product would arrive in about 10 days, and I got it in seven even though it had to go from NY to LA by UPS ground. Kudos.

Date of experience: July 5, 2022
Virginia
1 review
0 helpful votes
Follow matt O.
Unfollow matt O.
Send Message
Share Review
Report Review

A+++
July 5, 2022

Tons of options! Affordable prices. Great shopping experience! A+!

Date of experience: July 5, 2022
Florida
1 review
0 helpful votes
Follow Joan B.
Unfollow Joan B.
Send Message
Share Review
Report Review

Excellent
July 5, 2022

As described. Very fast shipping. Recommended.!
Will buy again.

Date of experience: July 5, 2022
Canada
1 review
0 helpful votes
Follow Han A.
Unfollow Han A.
Send Message
Share Review
Report Review

Gl0335
July 5, 2022

I had some difficulty for checking out, but solved by myself quickly.
Good price for the product. Paid an unexpected extra 5% duty beside 13% harmony tax.
For the product, I wish the applied numbers are brushed => might be easier for quick reading. High polish numbers reflect too much light, it takes over the beauty of the dial. The bending second hand might/could carry more personality with slightly more sharp angles. I get an average of - 4 second per day for last 5 days. Over all I enjoy the product.

Date of experience: July 5, 2022
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. We are happy to hear you had a good experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Georgia
1 review
0 helpful votes
Follow Yannick U.
Unfollow Yannick U.
Send Message
Share Review
Report Review

Great product.
July 4, 2022
Updated review

Great product and easy ordering and I would recommend.

Date of experience: July 4, 2022

Great experience
June 3, 2022
Previous review

Great experience

Date of experience: June 3, 2022
Philippines
1 review
0 helpful votes
Follow Anthony M.
Unfollow Anthony M.
Send Message
Share Review
Report Review

What i really like with Ashford is their safe transaction process plus their capacity to deliver your order very fast with their accredited delivery carrier. Thank you! :). I love your discount offer as well.

Date of experience: July 4, 2022
New York
1 review
0 helpful votes
Follow M W.
Unfollow M W.
Send Message
Share Review
Report Review

Review
July 4, 2022

Good, Good, Good, Good, Good, Good, Good, Good, Good!

Date of experience: July 4, 2022