Overview
Ashford has a rating of 4.7 stars from 5,451 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service and fast delivery. Ashford ranks 2nd among Watch sites.
Instant Feedback
Website was easy to navigate, and ordering was easy.
Perfect affordable easy review seems a little excessive but I participated
Good it was very nice. Good it was very nice Good it was very nice
Amazing and fast shipping. Would buy from them a thousand times overs.!
Everything was super smooth. The watch is working great.
Team of professionals. Explained everything. Helped me with an order.
I got the watch pretty quick. And that is also in a good price.
I was very surprised when the watch arrived within 2 days.
You didn't ask for my billing address. Then, at the very end, the shipping address shows as the billing address when it's too late to change it.
While standing in line, I heard something fall. I looked down to see my Gevril watch (allegedly valued at over $2k) on the ground. I had the watch for 6 weeks and had worn it maybe 7 times. Ashford said they didn't care since bands aren't covered. They sold me a product that was defective and they know it. That's why the price was probably reduced.
I took it to a watchmaker for repair and was told it CANNOT be repaired. It needs a new band. What kind of crappy watch band is that? Now, I have nothing but a watch face and no band. How can you not make any allowance for an obviously inferior band that makes the watch unusable in such a short period of time? It's akin to selling a TV with a bad power cord. A working band is essential to the product since w/o it, I have nothing.
I will NEVER buy anything else from Ashford and will NEVER stop posting my horrible, unacceptable experience EVERYWHERE online. So far, the watchmaker, Gevril, has ignored my messages. As an aside, the watch has no serial number anywhere and it has me wondering if the watch is a fake.
Easy to shop, they're an official Hamilton dealer!
Excellent, accurate description, delivery quick delighted. Thank you
I received my items and was very satisfied with quality.
Great Products! Great Service! Great Prices! Customer service is top notch!
Easy order and quick delivery…. Easy order and quick delivery
I have already return the item, but never receive a refund.
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- New York, NY
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Business Highlights
- Luxury Discounted Watches
- Luxury Discounted Jewelry
- Luxury Discounted Sunglasses
Business History
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your review. We see that the refund was issued on 12/1/23. We suggest checking your bank just incase you still haven't received it.