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ASAP Tickets has a rating of 4.7 stars from 6,254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent, and best deal. ASAP Tickets ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 hours
Lautner was a fantastic agent! He booked a complicated family trip with my grandchildren from the US to France; we all live in different States (California, Colorado, Washington). He ensured that we arrived and departed at the same time or very close. Some of us wanted to travel together and he made it happened. The prices were descent for Economy. Lautner was patient, polite, and efficient. Make sure you tip him!
My agent was very knowledgeable, patient, hardworking, and friendly. She called and emailed me on a personal level after I had to disconnect because I was rear ended as I was making my travel plans, stationary in a parking lot! Such care has never been given from an agent /company like this before! Amazed still! And it wasn't to just try and get my business, she genuinely was concerned. We connected afew days later and finally I was able to book my tickets. What a gem! Brilliant service, understanding, and total cost was within my budget.
I called to change my return trip and explained my situation I needed assistance to make it happen. This Rep showed sincere attitude and concern by making me feel at ease and that he would do everything to resolve my problem. He went beyond what is expected and stayed with me until all necessary informations are gathered into a successful resolution.
As I stated earlier in this survey, I was highly impressed the way the Rep handled my issue.
Heard ASAP Tickets for their low fare pricing.
The flight itinerary is what I was looking for and worked well with my schedule.
It was amazing experience only that I couldn't afford to get the insuarance. My travel agent was very nice,helpful and helpful. He made feel like VIP
Because I have been using ASAP since 2007
Thank you for the great review! Our agents always strive to provide an amazing experience!
After an unfortunate cancellation with another booking company, Eclipse made sure to get me best rate possible with shortest travel time. I appreciate her dearly for her willingness and dedication to helping me out with my flight!
Need travel agent
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Eclipse is awesome, indeed! Thank you very much for being our Customer and sharing your great impression on us!
The first agent that I spoke to about my concern was not helpful at all because she did not stay with me on the phone line while I was stressing out. I am unsure if her name was Debbie or something else. She just referred me to her Supervisor, whom was not of help as well. Erasmus took care of my situation and was very patient with me.
Problem was not resolved by and Agent & her Supervisor.
If you may look at my records, I have been purchasing mine & my families travel tickets to ASAP. I feel that it is enough reason to on your partial PREFERRED LIST. I have been taken cared of by ASAP staff and 99 percent of those times, went very well.
Because it considered one of the good products (tickets) in the Country for its purpose.
We sincerely apologize for the inconvenience you experienced with the initial agent and supervisor. Your feedback is valuable, and we regret any stress caused during that interaction. We are, however, grateful for your continued loyalty to ASAP Tickets and appreciate your trust in our services over the years.
We are pleased to hear that Erasmus was able to assist you effectively and with patience. We understand the importance of resolving concerns promptly, and we will certainly address the issue with the initial agent and supervisor to ensure improvements in our service.
Thank you for bringing this to our attention, and we look forward to the opportunity to serve you more effectively in the future. If you have any further concerns or if there's anything else we can do for you, please feel free to let us know.
Jester and Criselda were very helpful, accommodating, and friendly. They did their best to look for the best priced ticket for the trip that we were looking for. They are patient in answering all our questions and sent follow up emails until we finalized the booking. They even helped us book our seats. Thank you and great job!
We are happy our agents Jester and Criselda did such a great job for you.Thank you for your review.
I love flying with southwest airlines because of the free luggage and choose your seat. However I didn't like having to be at the airport for 6 hours because my flight was canceled. Also a Booker for my flight home today took a $15.00 tip which I not consented too. The airline itself I like.
Tip for consumers:
Be careful because the agent gives themselves a $15.00 tip without your permission.
Your sale person (libra) work hard in finding a me a shorter flight ticket returning back, thank you,
Hello Samuel,
We’re so happy to hear from you!
Thank you for reaching out and providing us with valuable feedback.
Have a wonderful day!
It took a bit of back and forth to get the flight that we wanted, with the minimum travel time. No long layovers is a definite plus.
I called to make a change in my flight from Newark to Ottawa to catch an earlier departure. The first phone call to Re-Protection service went on hold and then disconnected. The second call I got through and agent was able to make the change within 5 minutes. I received the e-ticket confirmation a little over two hours later. Satisfied with the service!
I was using the service in connection with an existing booking.
The earlier flight was announced by United after I made the booking so I found it myself and then contacted ASAP as they were responsible for making any changes.
Dear Tricia, we're glad we have satisfied your travel needs, hope to serve you again soon!
All was good from Belmont. S. But I was totally surprised by your computer program asking for tip!,
I have never seen such request from any other. Com travel services
I usually book all of my travel on line by myself but when traveling with a group and needing certain routes, Found it necessary to use a travel agent. Samba was very helpful and persistent. It took a lot of time to finally reach the best flight and after it was all booked, I received a phone all that one of the flights had already changed. She was able to get it all straightened out and had to stay way beyond her shift to get it finished. You have to be careful when checking out that you don't agree to all of the extra charges that they would like you to pay. I am looking forward to a safe and enjoyable trip.
I like Pacifica, she so helpful and very kind.I'm 64 yrs old and I'm a late bloomer specially on online but she patiently helping me.
Nothing much
Our agents are doing their best to satisfy the customer and we appreciate them a lot! Thank you very much for being our Customer!
Agents are very polite, but response emails are confusing with multiple entries of the same information. I still have not received my final confirmation. I don't like request for tips as it makes me feel nickeled and dimed.
We had an issue that has been professionally resolved, Our flights were cancelled due to Corona and it took a little while but a full refund was processed today.
My trust has been restored, looking forward to doing business with you again.
Thank you
Products used:
airline tickets
Dear Abe, We’re sorry to hear about your experience. Please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!
Powell helpers me a lot in finding a good deal for my Travel. Thanks to ASAP tickets
Thank you for the review! Your feedback is much appreciated and helps our team improve.
Ok. Disappointed that we had to buy travel insurance which added to the purchase price...
Advertised lower rates
Overall, decent price outside of travel insurance
Dear MICHAEL K., Thank you for your feedback. We apologize for any disappointment regarding the travel insurance requirement. We appreciate your choice based on our advertised lower rates. If you have any further concerns or if there's anything we can assist you with, please feel free to reach out.
My experience with Achu, the CSR, was petfect. He had worked hard with me. I'm pleased and benefited from his patience.
No words can express what i can say she is very good agent. Understanding and calm explain well
Nice and polite
Hi there,we are glad you're happy with our services.
It's been the first time I booked from asaptickets. Comparing to other similar services prices for flights are really good and the booking process is simple. The only thing I didn't like much are the hotel offers - the ones free of charge are mostly booked or with shared bathrooms. And the hotel booking doesn't always work properly...
Goodman is very good. Accommodating. He was up half his night helping. My only comment is there was mild difficulty in getting my credit card accepted. I have a credit card with both my wife and my name on it but same account. She has one card and I have the other card. She handles the billing. Goodman had a few challenges with this situation. Fares from Accra Ghana to LAX are expensive.
Dear Rob,
We're so grateful that you take the time to share your feedback with us. It's our pleasure to serve customers like you.
Goodman will definitely be happy to know about your appreciation.
Have a wonderful day!
Delroy was very professional and diligent, however the verification process was the hardest part should to be the easier part. Advice the client first about this step and please be aware that not all the CC has the number in the front part with the holder's name.
Thank you
It seems that the representative hands over our choices to another person who completes the actual booking. There were two errors which we luckily caught. We notified Amisar & he made sure it was corrected.
Nadine was very patient & helpful. I will book with her again in the very near future
Thank you for your kind words. We are grateful for your feedback.
Did most contacting by email, because I couldn't get a static free phone connection. Your agent was helpful and got us the flight that we wanted.
Thanks
Good communications
Because you worked with EVA Airlines.
We're connecting with another group on this same trip.
Thank you for your feedback! We put in the work to keep you and all of our clients happy and hope to see you again!
Gain trust and grow your business with customer reviews.
ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings. And the most important thing — you don't have to choose between reliable service and affordability.
2100+ travel agents who speak in more than 20 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Agents (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
2001 – a small family business started in South San Francisco, CA.
2004 – ASAP Tickets became a brand of International Travel Network LLC, a major international consolidator for travel and related services.
2006 – accredited by ARC and IATAN.
2007 – the launch of 24/7 service, BBB accreditation received.
2009 – exceeded 500 000 clients, joined ASTA.
2011 – unprecedented growth of passengers by 72%.
2012 – rated A+ for excellence by BBB.
2014 – increase in flights to Asia +50%, Africa +80%
2017 – 850 travel agents, continuous growth across all regions.
2020 – 1300+ travel agents speaking 20+ languages, 50+ exclusive airline contracts, working with 200+ airlines overall.
2022 – 1700+ travel agents, 150+ customer support agents available 24/7, recommended by 97% of customers
Many thanks for taking your time to review our services! Our agents work really hard to make our client happy and satisfied and we are so grateful for the great assistance!