business logo of ASAP Tickets

ASAP TicketsReviews 8,013

4.8

From the business

ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.

With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.

2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.

Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.

ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.

We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.


asaptickets.com
Founded in 2001
Wilmington, DE, United States
+254
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ASAP Tickets Reviews Summary

ASAP Tickets has a rating of 4.8 stars from 8,013 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.

service
1,218
quality
3,400
This company responds to reviews on average within 0 days
Washington
1 review
0 helpful votes
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Soledad is best
December 25, 2021

She was your best agent and was very friendly also clear with her instructions

Date of experience: December 25, 2021
Massachusetts
1 review
0 helpful votes
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Satisfied
December 24, 2021

I got a great deal and the agent Malvika took her time to find me a great deal. I will definitely use ASAP again

Date of experience: December 24, 2021
California
1 review
0 helpful votes
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My absolute worst experience with a travel agency
January 23, 2022

I'm surprised any business can operate at this level of incompetence and total disregard of the core of the promise to deliver on their service. There is no concern for sharing customer information with people within ASAP and even externally. I found that my personal travel itinerary was shared twice with a former colleague and with my spouse. What if I was hiding my trip for whatever reason (including security concerns), how was it in ASAP place to share my information without my approval?

ASAP associates are not concerned about the quality of their calls because they know no one is checking and so there will be no consequence. Too many things are wrong here and it is not a one off experience.

Worst of all your flight is never assured. You can pay for your flight 4.5months ahead, pay to protect flight, arrive 5 hours before the fight, provide your COVID test and find that the ticket ASAP issued you is not recognized by the airline. This was my experience. I called them to no avail. When they got tired of transferring me to every Tom, $#*! and Harry, they said they are not able to issue me new ticket but they want first complete their investigation. It's the 3rd day now. I had to pay again to get on another flight that will have me travel for 2 extra days. How can I trust their investigation, when I can't trust their purchase of my ticket or its protection?

Date of experience: December 24, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 132933
Please email this ID at feedback@asaptickets.com

With your booking confirmation number, and we will get in touch with you

Thank you in advance.

Tennessee
1 review
0 helpful votes
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Perfecta
December 24, 2021

Perfecta atención servicio operadores preocupados por revisión y solución de problemas

Date of experience: December 24, 2021
New York
1 review
0 helpful votes
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Great service, friendly!
December 24, 2021

Generally ASAP has good service and response to any issues and follow through. Madonna is an exceptional agent. Very good face for organisation.

Date of experience: December 24, 2021
California
1 review
0 helpful votes
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Great
December 24, 2021

The agent i spoke to was very nice, he attended to my request and helped me secure exactly what I wanted. So it was a good experience.

Date of experience: December 24, 2021
Kansas
1 review
0 helpful votes
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Excelente
December 24, 2021

Una buena experiencia, buen servicio, excelente atención Buenos precios y ofertas.

Date of experience: December 24, 2021
Ohio
1 review
0 helpful votes
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Great job. Thank you very much
December 23, 2021

Great job. Thank you very much for your job. I want to say special thanks to Veritas she helped me with the choice of tickets I am very glad that I worked with her and in the future I think I will work with this company very good job

Date of experience: December 23, 2021
Texas
1 review
0 helpful votes
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Gracias
December 23, 2021

Muy profesional y amable en su trabajo. Pude comunicarme muy bien con ella y le doy las gracias por su cooperación.

Date of experience: December 23, 2021
California
1 review
0 helpful votes
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Great experience
December 23, 2021

It was quick and easy I was satisfied. The person that helped me was so easy and friendly

Date of experience: December 23, 2021
Texas
1 review
0 helpful votes
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Excellent Service
December 23, 2021

From the start to the end of transaction, it was awesome!

Date of experience: December 23, 2021
California
1 review
0 helpful votes
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Very good experience.
December 23, 2021

The trip advisor Nivea worked closely on my travel request. He did a wonderful job.
Thank you.

Date of experience: December 23, 2021
Virginia
1 review
0 helpful votes
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Excellent service!
December 22, 2021

Armin was very professional, kind and efficient. My experience with him was outstanding. I recommended his service to my sister!

Date of experience: December 22, 2021
Georgia
1 review
0 helpful votes
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Great service
December 22, 2021

First time using them. Outstanding service. Chreskle help me with everything with patience and understanding. She made sure that I had all the information. She called me back when she told me she was.

Date of experience: December 22, 2021
California
1 review
0 helpful votes
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Excellent job
December 21, 2021

I was hesitant about booking my flight ASAP, but Unique was awesome, he is a good asset to your company, he continue to follow up with my request of booking my flight to Manila and found me a good deal. He went all the way to help me find a comfortable flight.

Date of experience: December 21, 2021
Pennsylvania
1 review
0 helpful votes
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Great Service
December 20, 2021

Person handled the call was very patient and knowledgeable.

Date of experience: December 20, 2021
Florida
1 review
0 helpful votes
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Very impressed with service!
December 20, 2021

I'm very very happy with the service provided! My booker went out of the way to help me and went back and forth all afternoon to find a ticket that better suit me.

Date of experience: December 20, 2021
Florida
1 review
0 helpful votes
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Great Customer Service!
December 20, 2021

Delroy was very professional and diligent, however the verification process was the hardest part should to be the easier part. Advice the client first about this step and please be aware that not all the CC has the number in the front part with the holder's name.

Thank you

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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ASAP tickets is the worst travel agency ever. After booking your ticket, their service stops. They leave you behind with confirming your flights by yourself. Their protection department does not do anything for you but tells you to keep calling them for updates.

Date of experience: December 19, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 132043
Please email this ID at feedback@asaptickets.com

With your booking confirmation number, and we will get in touch with you

Thank you in advance.

Texas
1 review
0 helpful votes
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Ahmad
December 19, 2021

Excellent customer service flights always on time A+++++

Date of experience: December 19, 2021