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ASAP Tickets

Overview

ASAP Tickets has a rating of 4.8 stars from 7,689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.

service
1,201
quality
3,335
This company responds to reviews on average within 1 day
+257
How would you rate ASAP Tickets?
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Pennsylvania
1 review
0 helpful votes
Follow Doug J.
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Winsor at ASAP provided the most knowledgeable, patient, prompt service finding me the perfect flight. Best service I've ever received

Date of experience: June 25, 2021
California
6 reviews
41 helpful votes
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These guys booked me an international ticket from Point A to Point B via Point C. But when I checked in at airport in San Francisco Delta Airlines, they said my ticket from SFO to destination is not ONE single itinerary - it is 2 itineraries. With the break at the intermediate stop. But the intermediate stop (Point C) was not in US and not in the destination country! That means, I had to collect clear customs in the intermediate stop, collect my luggage and then recheck that at the intermediate stop! Delta Airlines said this Travel agency booked it incorrectly. But ASAPTickets - being the scammers they are - said it was airlines fault. I kept telling them that Airlines gets to decide who is right and who is wrong - thats the it works because they are checking me in. But this agency refused. I tend to believe Delta Airlines because they patiently showed me all the details on their system. THIS TRAVEL AGENCY employs the WORST and CRAPPIEST people they can find - because I am sure they are cheap. What a scam this company is!

Date of experience: August 26, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 185841
You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com

Thank you in advance.

Indiana
1 review
0 helpful votes
Follow KIMJOSE L.
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Excellent service, the representative has a thorough knowledge of the business.

Date of experience: May 28, 2024
Candice J. ASAP Tickets Rep
11 months ago

We're thrilled to hear that you received excellent service and that our representative was able to assist you in finding a good deal!

Canada
1 review
0 helpful votes
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Great time
October 17, 2023

Booked last minute tickets to Phillipines,my agent Farman was amazing! He got me tickets at a great price and was so easy to deal with

Date of experience: October 17, 2023
Candice J. ASAP Tickets Rep
over a year old

Dear Toto A., We are glad that our agent Farman was able to meet your expectations. Thank you so much for your positive feedback!

Texas
1 review
0 helpful votes
Follow MONICA K.
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Tarek A is the best
July 29, 2023

I recently had the pleasure of booking my dream vacation through ASAP Tickets, and I cannot express enough how grateful I am for the outstanding service provided by Tarek A.
From the moment I reached out to ASAP Tickets, I was greeted with warmth and professionalism. Tarek went above and beyond to understand my travel preferences and requirements, and he patiently worked with me to find the perfect flight options within my budget.
Tarek's expertise in the travel industry was evident throughout the entire process. He provided valuable insights, tips, and suggestions that I hadn't considered before, ensuring that my travel plans were optimized for both convenience and cost-effectiveness.
What truly sets Tarek apart is his unwavering commitment to customer satisfaction. He was incredibly responsive to my queries, promptly addressing any concerns I had along the way. Even with the ever-changing travel restrictions and guidelines, Tarek navigated through the complexities and uncertainties with ease, making sure that I felt confident and secure in my travel arrangements.
Moreover, Tarek demonstrated a genuine passion for helping travelers fulfill their wanderlust dreams. It was evident that he took personal pride in securing the best travel options for me, as if he was planning his own vacation. This level of dedication is rare to find in the travel industry and speaks volumes about his character and professionalism.
If you're looking for exceptional service, unmatched expertise, and a travel agent who genuinely cares about your journey, I wholeheartedly recommend reaching out to ASAP Tickets and asking for Tarek A. You won't be disappointed!
Thank you, Tarek, and thank you ASAP Tickets, for everything.
Sincerely,
Dennis

Date of experience: July 29, 2023
Candice J. ASAP Tickets Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

Washington
1 review
0 helpful votes
Follow Sal V.
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Mr. Basco tries to explain the most recent flight option, and he helps with the selection of the flight suitable for my travel. Thank you

Date of experience: January 30, 2022
New Jersey
1 review
0 helpful votes
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5 star service
August 10, 2022

Great customer rep Marcie. Would recommend her to my friends and family. ASAP is the best way to buy your plane tickets to the Philippines.

Date of experience: August 10, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Oscar,

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to serving you for many years to come!

Washington
1 review
0 helpful votes
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Kaori
August 11, 2023

Excellent as usual.
Kaori is an excellent travel assistant. She always take the time to look into many ways to comply with my travel plans.

Date of experience: August 11, 2023
Candice J. ASAP Tickets Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

Alabama
1 review
0 helpful votes
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The staff was high patient, nice and calm.
June 8, 2024

First time using the staff agent she was so nice and helpful.

Date of experience: May 29, 2024
Candice J. ASAP Tickets Rep
11 months ago

We're delighted to hear that our agent was so patient, kind and reassuring during your first experience with us.

Tennessee
1 review
0 helpful votes
Follow Josephine Eve O.
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I booked a flight in May to travel to Kenya July 1st from agent Alonso. My drama started July 1st when I had to pay for 2 luggage that I was not told about. When I called the agent, Alonso one of the worst agent on planet earth, lied that he had told me about it and would call me later. I am still waiting for that call to date.
Second disaster happened when I got to London and had no flight to my final destination the booked airline British has not operated to kenya fora whole year, nobody to help me because I could not call them. I resorted to texting them. The agent (Huntington)did not have a solution to my issue but offered ideas on what to do. I had to help myself basically. The saddest part is that I had a child with me. Imagine all the trauma.
One lady at the London airport finally helped me and I had to be diverted to Lagos then to my final destination. I got back to the agent that I was talking to and told him to work on my return ticket. I am still waiting for his feedback to date.
I had to ask someone to call them to work on the return ticket after I never heard from Huntington.
Know Jacinda come by. She was to work on my return ticket. I had to literally call this lady everyday. Oh my God.
I was finally given a fake ticket that never existed.
On the 4th at 10pm, I arrive at the airport. After standing on the line for 2 hours, shock on me. My name is non existent. I have to call the argent again because American airlines can't help my situation.
Talking to the agent he tells me that I asked for a partial refund which I did not and at the same time he is telling me that the ticket is still on my name but on the counter the ticket was still on the original ticket that the airline British airline has not operated to Kenya for a whole year. I would love to see where I asked for the refund.
I had to book for another ticket and with a child had to find my way back to wherever I come from with a curfew on at 10pm. I ended up using money that I didn't have in this hard economy.
I will offer all the evidence that I have. All my family and friends will never use you. Will get a lawyer if needs be.
What you put me and my child through was too much.

Date of experience: August 8, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Josephine,
Please allow us to apologize for the bad experience you had with us. We would like to assure you that this is not a normal case for us, but rather a result of the shifting workflows in the pandemic times. We have gathered all information together and your request is in progress.

Washington
1 review
0 helpful votes
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Great service (5), UJWAL THE BEST!
November 7, 2023

Incredible customer! I had lost confidence with ASAP ticket, thank you UJWAL for exceptional service. You have reposition me back to ASAP ticket, thank you, God bless you

Date of experience: November 7, 2023
Candice J. ASAP Tickets Rep
over a year old

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.

California
1 review
0 helpful votes
Follow JOHANNA R.
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Best ticket purchase of a lifetime
June 5, 2024

Courtney found the perfect flight and was the best ticket agent ever.

Date of experience: May 26, 2024
Candice J. ASAP Tickets Rep
11 months ago

We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!

California
1 review
0 helpful votes
Follow MARIVIC W.
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Excellent
November 5, 2023

Very nice customer service.very helpful
This is my first time with ASAP.hoping this is not the last time.Tnx so much!

Date of experience: November 5, 2023
Candice J. ASAP Tickets Rep
over a year old

We are always trying to bring the best services.Thank you for the 5 stars.

Nevada
1 review
0 helpful votes
Follow Michell E.
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Great Service
May 1, 2022

Thank you Abhay for your great service. You are very much appreciated. You really help me out all the way.

Date of experience: May 1, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Michell, thank you so much for taking the time to leave us this amazing review.
We are thrilled that you loved your experience with Abhay.

Canada
1 review
0 helpful votes
Follow SYLVIA B.
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A bit of confusión but solved issue
September 8, 2022

I was not sure if my reservation was valid but after a long check I found there weren't any problems..

Date of experience: September 8, 2022
Candice J. ASAP Tickets Rep
over a year old

We really appreciate you sharing your review of our service. Thank you!

Canada
1 review
1 helpful vote
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Excellent service
January 6, 2019

Booked my tickets to india for my family. Its super easy. Thanks to Gohil. He given me the great deal.

Date of experience: January 4, 2019
Philippines
2 reviews
0 helpful votes
Follow Brittany A.
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Very quick!
July 11, 2023

Very quick and very clear. I did not find any problems with regards to my request about my rebooking ticket.

Date of experience: July 11, 2023
Candice J. ASAP Tickets Rep
over a year old

Thank you so much for taking the time to leave us a 5-star review.

Arizona
1 review
0 helpful votes
Follow Rajlaxmi Z.
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Great booking experience
December 12, 2022

I was assisted by Yanis. He was very helpful throughout the process and helped me to get the best deal.

Date of experience: December 12, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Rajlaxmi,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

Canada
1 review
0 helpful votes
Follow LYNNIE W.
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Ticket purchase
July 12, 2023

It was very great and very helpful for me on getting ticket with the helped of Mr. Eric on Asapticket.com

Date of experience: July 12, 2023
Candice J. ASAP Tickets Rep
over a year old

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

California
1 review
0 helpful votes
Follow Oluchi E.
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Great service
August 3, 2022

I had good experience working with the agent. Timaya Was very knowledgeable and was available to work with my schedule

Date of experience: August 3, 2022
Candice J. ASAP Tickets Rep
over a year old

Hello Oluchi A,
Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon.
Sincerely.