ASAP Tickets

Forest was very patient and diligent stayed with me for a while trying to find me the best route and price to fit my needs and budget.

Amazon (travel agent) was very helpful. She remained in line until I received my etickets through my email.

We had some complicated change to our itinerary and these were resolved quickly and competently by asaptickets agents.

Take care of the customer,patience and kindness good explanation am so appreciated very good job thank you Ashu.

Overall experience was great, from checking online and ordering the ticket was a breeze. Thanks to agent Mikiko

Keep away from these thieves. Save you from those scammers, worsr company ever. Taking legal action vs them

It was nice to have help. Alanis was great about explaining everything so that the process went smoothly.

Lashonda thank you for your excellent customer service and making yourself available for further assistance if need it.

Suruman was great! He was patient and caring with me. Called back several times when the call dropped.

I purchased a flight with ASAP Tickets from the US to Africa; regrettably, my trip ended earlier than envisaged for an unforeseen personal reason. When I called to exchange my ticket, Agent Gates insisted that I buy another travel insurance, despite the fact that I had already paid over $754 when I bought my ticket, so why would I need another one since it was the same flight?

I unselected the travel insurance boxes and agreed to pay the airline's $2951. 90 exchange penalty fee, but he wouldn't process my exchanged ticket until I added this travel insurance service.

I argued and questioned him, "Why?" To get me to pay his desired price, he started changing the ticket and raising the exchanged penalties.

I hung up and called the customer service line immediately to dispute it and ask for another agent, but they informed me that Gates is the one responsible for my exchanged tickets (This was all set up).

Unfortunately, I ended up calling him back as I desperately needed this exchange to get back to the US. He then informed me that he had cancelled my reservation and that I would now have to pay $3406 for a new reservation that included mandatory travel insurance.

Gates played the wise by adding the travel insurance service fees on top of the airline penalties each time I contested the travel insurance. Additionally, he informed me that even though the price would be the same with or without the travel insurance service, if I don't add this insurance, I won't have any insurance for this flight which was a treat in order to force me to select the travel insurance box.

I wondered whether the agents receive a commission or other payment for persuading clients to use their travel insurance services.

In May 2022, I ordered tickets from Chicago-Zagreb-Chicago for one person, and for another person I ordered Zagreb-Chicago and paid $ 873.92 for the first person and $ 618.82 for the second person. With both tickets, I ordered the Premium option (paid over $ 250 for each).
Due to the Corona situation we could not travel, so I called 24 hours before and said I could not travel, and I wanted to cancel the tickets and get my money back. However the Agent told me that I had not arrived on time for the information (I mean the terminal? Or) and that he could not cancel the tickets, and I had to put on hold both tickets.

After a few weeks, I called and said to do a re-bucking and that I need extra tickets, one from St. Louis-Chicago-St Louis and the other from Chicago-St Louis, because on the way back I brought my 80-year-old mom.
The agent changed my Chicago-Zagreb-Chicago ticket and I had to pay another $ 1370. 75 which I had already paid a couple of weeks ago $ 873.92.
For the second person I also changed the Zagreb-Chicago ticket and I had to pay another $ 239.25 which I paid a couple of weeks ago $ 618.82.
The agent said that if I did not pay the already lose on my already purchased tickets, the tickets would fail, and I paid a premium package for all the tickets.

When we left Chicago for Istanbul, the plane was 2 hours late, we were late for Istanbul for the flight to Zagreb, because the Turkish Airplane was late, no one called from the agent to help us and we had to wait more than 12 hours at the airport until the next flight to Zagreb.

When we were returning to Chicago from Istanbul, again the plane was 3 hours late to Chicago. And again we failed the plane to St Louis, no one called us. When I called the Agent, she told me they didn't have a ticket but only two days to re-book.
Two days to sit two people at an airport in Chicago, one person 80 years old. And there is another option, if I pay an extra $ 130 per person they would make a ticket from another company.
Is it possible!
Service is for 0, not for one old.

It was all about getting the best price and knowing that the agent worked hard to get the best price…

Very polite and helpful gentleman help me to get my ticket

Not always do you find providers willing to add the extra effort

Dreyfus was kind, friendly, helpful and quick. He made sure to call and follow-up. Good and clear communication and consistency.