Overview
ASAP Tickets has a rating of 4.8 stars from 7,668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
I was so calming and relaxing I actually enjoyed booking my plane rides there was no pressure tactics at all.
Great you people do a great job and you have good attitude
I baught insurance form ITN Travel Care Service, could NOT use it. All is Falsh advertising. Next time I'll buy my ticket dirctlay from air lines Not the agency.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers so we'd love to learn a little bit more about what prompted your feedback.
Please help us to locate your travel request by sending your booking Confirmation Number & Associated email address at the following email address:
feedback@asaptickets.com
Thank you in advance.
I booked the tickets of Virgin Atlantic with ASAP ticket. I paid $100 the "Ticket Protection" as well since I was recommended by their agent called Kalkin. I was told that I can cancel or make changes for the ticket if I want without charge. Now I want to change the traveling dates and contacted them. Then they now say they cannot change the dates because of the policy of Virgin Atlantic. It is totally different from what I was told. Now they even stopped responding to my email and never calling me for this matter. I called Virgint Atlantic but they said ASAP ticket is not an agent they officially work with so they even cannot help to change the ticket. ASAP TICKET IS SUCH A SCAM! I read good reviews so I booked air ticket 3 times with them. 1st time I felt good but 2nd and 3rd tickets I booked almost same time. Their support for 2nd trip was useless. They only gave me phone number for the flight company to reach them out and the number never worked. Nobody picked up calls for 30min, I called 3 times. And this travel with Virgin Atlantic is the 3rd tickets I booked. I will never book a ticket with ASAP. It is far better to book from airlines website if they keep giving false information and services. I really wish if I could find any place I can complain this officially!
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 161443
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Tabita is an excellente rep, for your company. She went out of her way to find a suitable ticket for me.
Thank you for your feedback! We're delighted to hear that Tabita provided excellent service and made your flight booking experience easy and enjoyable.
They are very patient and will assist you to find the best ticket for your trip. I always use them and very satisfactory.
Linda is an awesome staff. She has good approach to keep customers wanting to come back to get another ticket or recommend someone
Buying tickets was easy. My ticket was last minute, hard to find. But it was found, purchased and all seems good so far
Thank you for your time and rating Olya, we are thrilled to know that your experience with us was smooth and pleased. We are looking forward to assist you with your future trips.
Work and do all possible ways to satisfy their customer with fully support to solve your concern in very high and good attitude.
Friendly helpful customer service experience and know what he's doing. I got a great deal and address my concerns on a timely manner.
ASAP Tickets service is second to none! I apologize for being so nervous at first. I will surely recommend this company to others!
Fast intelligent service. Staff member very friendly and professional. Always looking for the best way to make the customer happy with the outcome.
Patient, kind service with a good price! I liked the Travel Protection Plan and having Nemo's guidance through the booking and payment process.
Too many changes in flight not for the good and costly. Like the change in hotel. See what happens when we get therr
She has the best customer service experience and patience. She made me purchase the ticket when I was about to change my mind.
Thank you for the positive feedback!
It is indeed a nice deal, my agent Zamora, handled my transaction in a professional manner and I was impressed.; Kudos to her.
Hi, Ignatius! Thank you so much for this 5-star review. We are so glad you like Zamora’s work; she will definitely be pleased to read your review.
Generally ASAP has good service and response to any issues and follow through. Madonna is an exceptional agent. Very good face for organisation.
The agent was so willing to help and guide me on payment. Filling up the forms and patiently looked for date we want
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
The guy, Rafi, that helped me was thorough in trying to help me find the best flight plan with my budget and was considering my safety as well.
Great. Excellent communications,give me excellent deals,I really appreciate his efforts to give me best service & price. Thanks ASAP
You are so so welcome! It's such a wonderful feeling to see such great an awesome feedback! Thank you very much for cooperating with us!
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great review! Safe travels.