Appliance Parts

I sure wish that I had read the reviews and saved myself some aggravation. I arrived at this company after clicking around trying to find the replacement motherboard for the whirlpool washer that everyone needs to replace. When they said in stock and would ship that day or the next day and I didn't hear from them for two days - I had a bad feeling. I did reach customer service who told me it was "in process" and couldn't be cancelled. Unless the product has already left the door - it should be able to be cancelled. Clearly this product wasn't available as stated on the website.
The part arrived 6 days after I ordered it - from Texas, not California where the company is supposed to be located. It arrived terribly packaged (outside good) the part was loosely wrapped in flattened bubble wrap (one layer). This is an electronic motherboard that should have shipped in foam to prevent the bouncing around during shipping. Installed very easily - recalibrated the machine as required when you replace a part - and will not complete a cycle. Will not go into the spin cycle in any mode. Guess what - they will not refund if you have installed. Even if a defective part. How was I supposed to know it was defective until I installed it. Grrr. - well I have now been without a washing machine for almost two weeks - I gave up and bought a new waher with extended warranty. Stay away from this crap company and save your money

I realized I had ordered the wrong part, so like their website recommended, I immediately reached out to cancel my order. I did the "live chat" (where there was no representative at the time), emailed and called the company. When I called, I was told that not to worry it would be cancelled in 30 minutes to an hour because the order wasn't even showing up in their system yet and they had to look it up by my name. I was told that I would receive an email confirmation with the cancellation. Well two hours later I got an email saying they couldn't cancel the order and it was in the "shipping process" and I could just refuse the package from ups. When I called about this, I was told I was still going to be charged for both shipping and the restocking fee. This was the same employee who I had talked to earlier and told me my order would be cancelled. I asked to talk to a supervisor or another associate, but they told me they were the only person working. I asked if she could please reach out to the warehouse to stop the order and she kept saying "there is nothing I can do". Then she kept repeating over and over "I don't want to have this conversation" and "there is nothing I can do". She did tell me they would wave the restocking fee if I ordered the correct part from them which I refuse to do considering the horrible customer service i received. After I got off the phone, about an hour later I received an email from ups saying the label was just printed but they weren't in possession of the package. I then realize I feel like I've been lied to. Hours ago I was told the package couldn't be cancelled because it was in the "shipping process" and I just now get an email saying the label was printed from ups. I sent another email with this information and got a response saying " The order cannot be canceled anymore, please refuse the package once it arrives.". This time it is signed by a different name than the employee who I had been communicating with all day. So once again I was lied to because the original employee said she was the only one working and now I'm getting an email from someone else? This should be illegal. Truly horrible customer service.

They sent the correct items quickly but packaged them poorly and the shelf trim was bent. UPS took them back and sent them back to them. After a lot of back and forth they agreed to send me a new one. They have not done that, nor are they going to. They say they are sending me a refund but that just means that I will have to purchase them somewhere else and pay all the shipping again which they are not reimbursing me for. They do NOT care about customer satisfaction! Do not buy from them.

Very disappointing service. Ordered a kitchen freezer part. Delivery date changed 5 times over 6 months. No reasons were given. Could not speak to a manager, a supervisor, the manufacturer, etc. With no more information except another (6th) promised delivery date, I finally just cancelled.

Absolute worst company to deal with. Ordered items supposedly in-stock on their website, 2 months later and several phone calls later (each call > 1 hr on hold), I am still being told the items are on back order, with the date getting pushed back each time by several weeks. STAY AWAY!

Ordered a part from their website that matched the one we have. Sent us a different part but they insisted this is the correct one. Sent photos of theirs and ours that clearly did not match. After several emails, they now say the one online has been replaced with the one they sent. We are STILL trying to make this part work because after paying for the part, shipping and handling, we would be obligated to pay to send the part back. I also mentioned to them that they need to take the old part off the website.

Ordered washer control board back in June 2021. 1 month later no part. No emails, no phone contact. 2 months later I receive part. No longer need part. Contact return service. Return part and expect refund back.
Once again, 2 weeks without reply. Customer service replies that there will be no return because control board shows wear and tear of use. Even after I did not use the part. I have emails, photos, dates and times of transactions. Emailed to customer service. No reply and completely ignored. Please be aware of this website.

Ordered item on 05/27 - cancelled by live chat on 05/29 at 13:11 hrs. Sent follow-up live chat on 05/30 at 07:31 hrs. Sent three more follow-up live chats at 06:16 hrs., 07:30 hrs., and 08:15 hrs.

Call and phone rings for 20+ the goes to voice mail. Leave message and they do not return calls.

I have an invoice but no tracking information. Here's where it really gets wild:
Their Domain contact is:
Street:Kalkofnsvegur 2
City:Reykjavik
State:Capital Region
Postal Code:101
Country:IS
Phone:*******434
Email:*******@withheldforprivacy.com

Their US street address is 5404 Whitsett Ave, Valley Village, CA *******. Between a coin laundry and an animal rescue.

This is not a legit business.

I ordered a part for my icemaker and they sent me the wrong part. The picture on their site did not even look like what they sent although the bag it came in had the correct part number I needed on it. Getting ahold of someone was a joke and then after I had to pay to ship it back to them they only refunded half my purchase price as they said it was not their error and that is their policy. Do NOT purchase anything from them!

The website recommend the part and once it arrived it did not fit the refrigerator. The part also has a lower grade plastic then the original part. What was pictured had the mfg labeling what arrived did not. Contacted the 800 number and it wa poor customer service. The website for the return made it as though they would decide if they were going to take the return. Even entering information was difficult due to the authentication process was almost impossible to do. I will never use this site again

Unwilling to take back an item because the "external box has markings on it" The item
Itself was never opened at all and was in its original packaging

The part they sent me didn't fit. I had to pay shipping to return, plus shipping to sent the part to my house, and on top of that, 12% restock fee. At the end of the whole nightmare, it pretty much cost me the whole part price, with appliance without the right part. Disaster total with them.

Our stove needs a new control board, and we were hoping to have it in time for Christmas food prep, so I found their site and it said in stock, so I ordered it with expedited shipping. Next day I get an email "sorry, it's backordered". I responded that I would not be continuing with the order and provided a screenshot of the product page very clearly showing "IN STOCK".

So I read the reviews and they weren't to good. But I have to tell you, the parts were exactly what I ordered and of good quality and the parts arrived in 3 days. My appliance is working again thanks to applianceparts4all!

They sent me the wrong part. I didn't even open it. I got the RMA which was a pain process. They sent me the tax on the price but not for the purchase price. Customer service in the Philippines. Don't bother with this company. Check the complaints on the BBB website. Bad company. Go elsewhere.

I asked for return info since they sent me the wrong part. I never received the info I requested in my end. I emailed them again and finally got the return info. They send RMA but I had to pay to ship part back. I never heard anything back so I asked again and they said I only have 30 days to return product. I told them I never recieved first email with RMA and they didn't care. So not only am I our for money for the part but now I'm also out the money for the shipping it back to them. Now they will sell part again and make double.

I asked to speak to heir boss or the owner and they won't allow me at all.

Ordered 2 items and got a note that it was backordered so called to cancel that item. They told me the other item would ship today. Then they call at the end of the day to say they canceled the whole order and I will have order again on their webpage and not get the item in time.

Terrible parts supplier. Placed order via their web site. It specifically said the part was in stock and would ship next day. Paid extra for priority handling and next day air shipping. Never got a tracking number. Emailed them and was told the part was not in stock and I would have to wait weeks. Their web site is incorrect and they just lie to you saying everything is in stock, when it isn't. I don't think they keep anything in stock at all. They are probably a drop-shipper, with a very misleading web site. Do not recommend. Would never use again. Had I took the time to see all the other reviews about this company (most of which are 1 star or negative) I would never have ordered from this shady outfit. They don't answer their phone either.

I run an animal shelter and run through a lot of laundry. Our dryer shut down and i desperately needed a part. I paid extra for the 2 day mail service (i recall it was about 22$). A week later there was still no notification--i raised hell and clearly they didn't HAVE the part in stock. I still haven't received the part pushing two weeks, but they have graciously informed me that they don't refund postage. Bastards! This is unfortunately why people do business with amazon.

Be careful when making an order from this company! I ordered a refrigerator door seal, which arrived badly damaged. When I tried contacting their customer service, no one ever answered my numerous calls, and their "live chat" agent was never available. The only way to communicate with them was by e-mails. Then I found out in order to get either an exchange or refund, I would need to ship back the part at my own expense, and the cheapest cost would be close to the cost of the part! I ended up not returning it and throwing the damaged part away because I didn't want to pay more money with the risk of not getting my money back from a company with poor customer service, and I'm sure this is what they have counted on. I learned my lesson to avoid making purchases from this company and will try to order from stores with a local shop.