Apple has a rating of 2.7 stars from 2,096 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Apple most frequently mention customer service, new phone, and credit card problems. Apple ranks 890th among Electronics sites.
Despite some of the criticisms thrown Apple's way regarding overheating and the perceived downgrade in the FineWoven cases, my experience has been nothing short of fantastic.I'm absolutely thrilled with my new device! I'm loving my new device! Despite some initial Wi-Fi calling issues, the transfer process was surprisingly easy. Shipping was quick, and overall, it's been a great experience
Apple hasn't been doing nothing but letting me down for the past few months, I've had my iPhone. They require billing information when you're trying to download a free app that's all I have to say. Constant horrible customer service unresponsive. They're very quick to take your money, but it takes almost a month to get a refund not worth it at all. The price tag is far too high for such a garbage UI. You're basically paying for a scam. Great job Apple you $#*!ing suck.
Doesn't integrate well with non-iOS devices. If all of your devices are in the iOS ecosystem then things work well, but if you are trying to work with an android device alongside the iOS device the solutions are very hacky at best.
I recently bought a new iphone 13 and so far i love it but it is the size of the iphone xr (my old phone) and it is basically the same in gerneral othe than the fact it has two cameras instead of one. I had to pay almost $1000 for something that is basically the same phone and the fact that it took almost 2 hours to actually get and then another hour for it to be same account as my old phone is crazy. I would like the service just to be a little faster or a good price for the phones, i do not reccomend buying the iphone 13 because it would be better to just buy the older phones because they're the same product just different cameras.
Dear apple, I had brought these airpod pros in the end of December of 2021 it's been 8 months since I had them and today on August 7,2022 I had realized that when I went to go plug them in the AirPods them self were just charging but the AirPods case wasn't I don't know if the battery is acting weird but if anyone else has these types of problems or someone could help I would appreciate that much
My husband just bought Iphone 14, and it's same like mine Iphone 13...please change something on new phones, they are expensive and I dont understand why
Recently, I have bought a pair of Air Pods which I use daily, however, I find having them in your ears for long periods not only painful but unattractive. I feel as though with all the technology Apple and other competitors are regularly introducing, there should be an alternative to the Air Pod which will solve these requirements. Thank you.
Since Apple is an established brand, it seems to take with minimum concern some major customer care issues. But the rest part of their service is good
Up till now I didn't have any issues with the iphone 10. Tonight, it wasn't starting up and I'm not sure why. This made me feel very uneasy. I also wasn't sure what steps to take to resolve this. I was feeling worried, and not safe in this situation. I'm hoping a resolution occurs soon. I plan to go to Apple Support to get some resolution to this because it should not have happened.
Apple has been my go-to brand for smartphones and laptops for years. What stands out for me is their unparalleled focus on user experience. My iPhone just works seamlessly with my MacBook, making my daily tasks easier and more integrated.
Pros:
Design: Sleek and modern, Apple products always feel premium.
Ecosystem: The Apple ecosystem is second to none; it adds a layer of convenience to my life.
Customer Service: Whenever I've had issues, Apple Support has been incredibly helpful.
Cons:
Price: The products are quite expensive, which can be a barrier for many people.
Limited Customization: Apple's closed system means fewer options to customize your experience.
Overall, I find the quality and integration of Apple products worth the premium price, although I wish they were a bit more budget-friendly.
Apple is a great company and their products (iPhones, iPads, Apple Watches, etc.) are of high quality and are user friendly. However, the only problem is that the battery life on Apple devices is in fact much shorter than they advertise it. For example, the iPhone 13 is stated by Apple to last roughly 15 hours of being used before the battery dies. As a person with a brand new iPhone 13, the battery lasts only for a few hours of being used. Even with location services off and not even a third of the iPhone storage full, the battery only lasts upwards of 8 hours. This is a sign that Apple has a vested interest in promoting their products so that people are encouraged to purchase them. If you are getting or already have an iPhone/iPad, consider getting a portable charger since the battery life is on the low side for these apple devices.
Tip for consumers:
If buying from Apple, be aware that battery life on apple devices is not as long as advertised
Products used:
iPhone 13
Apple computers are a mixed bag. Some of the older stuff is better than the new stuff. The problem is like on the iMac all the new programs that they have made usually won't work on the older machines. Forcing you as a consumer to upgrade and spend thousands of dollars. As well as their software updates for your phones slow your phone down. I think Apple computers depends on what you do with them the older ones are even better than the newer ones.
Iphone is definitely the best phone on the market, definitely! But price is too much don't you think? I really think that for that price phone must looked totally different than previous model, i don't see that here
Bought iPhone 13 pro max two weeks ago and I'm a little disappointment. Good software and colors, but weird design. Back cameras look strange, my past iPhone 12 pro was much better. I don't think that you really need it if you already have iPhone 12 or 11 pro. There are no innovations
Love the Apple Products and can't wait for another company to one day step up and manufacture products equal to Apples level. I am saddened to see the spirit of disgusting morals still lives on at Apple and beware. The way Apple treats its consumers, and employees is beyond sad. Karma is a funny thing and Apple truly deserves a Karma kickback
Tip for consumers:
Never let your child access your IPad apps, Apple is literally criminal in those types of returns. The true evil of Steve Jobs lives on
Products used:
iPhone, IPad, appa
The reason I like Android better is because Apple is making us pay for free stuff and that's so annoying it's ruining my video editings but I will give 1 for design, another one for not being laggy, and for having a tiny bit more security.
Just bought an iphone 12 pro max today (4/19/2021) for $1100 and stupid apple can't even be bothered to include the new charging adapter for the dumb phone, how cheap! They are like the bank advertisement where it talks about a bank nickle and dime-ing you, well apple is a pro at it!
Tip for consumers:
experience isn't specific to sitejabber it's with Apple
Products used:
I bought an iPhone 12 Pro Max 128G in store (rep stated they were understaffed)
We have 8 iPads, 2 iPhones, Apple TV, 2 iMacs, 1 laptop, 6 iPods, and many Apple apps we use, such as Ultimate Guitar Pro. We bought all the devices, over time, because we loved Apple and there was a need at the time. Now? I'd never ever have all these Apple devices, never! They are so unreliable that I found myself trouble-shooting every day, sometimes on the phone with Apple for hours (check your phone records Apple, for Shelley Soden). I got pretty good at trouble-shooting, but it frustrated me so much it wore me out. Today, we have a couple of devices and app issues which we have left glitchy because it's just too much trouble and takes up too much time, to keep trouble-shooting or calling Apple to do so. We have a life outside of this CONSTANT trouble shooting. It's quite infuriating. We used to LOVE Apple - now - not at all. As each device dies, it will never be replaced. Our only option seems to be to purchase less devices and lessen our "trouble-shooting window". Great for your future sales Apple!
Products used:
IPods, iPads, iPhones, laptop, iMacs
Used to be a fan and dedicated user until they made several unauthorized charges to my bank account via the app store. Thinking they would want to work with me I wrote in to customer service asking for my money to be refunded. After jumping through hurtles and cooperating to give them the information they asked for they simply refused. I am never investing another cent into this overpriced company. I'm out almost $100 bucks because they basically decided to steal my money. I also showed them I never bought our signed up for subscriptions and yet my money is now theirs. So much for loyalty. Next phone will be android.
I would like to warn to all apple product holders out there who are contemplating to trade in their device directly with apple. I was purchasing apple iPhone 13 and decided to trade in my iPhone SE 2 (which was estimated $100 trade in value by apple after 1 year purchase for $450. Per salesperson, the $100 trade in should have been credited to my original method of payment credit card with which I purchased my iPhone 13. To my surprise, after about 3 weeks of sending my iPhone SE 2, I received an email from Apple, stating that I received $50 in form of Apple gift card and $50 credit to my Apple account. It took me about 2 months long multiple calls to Apple customer service and hours long conversations to get the $100 credited back to the original credit card I used to pay for my iPhone 13.
So, I would strongly suggest to find an alternative way of trading in your apple product, unless you won't mind receiving the payment in the form of your Apple ID credit or Apple gift card (which are useless, except if you are purchasing a product directly from the Apple's web site)
Paid extra to get our purchases early, didn't even ship until the day they originally said it would be delivered! What a joke!
Quality products, but sometimes the prices are objectively overpriced. The iPhone 13, for example, is no different. Why pay more?
MacBook Pro 2020. Laptop keeps freezing constantly. Apple devices are getting worse and worse. It's working just like a windows xp, but costs much more.
I have an I phone 10 xr and I hate it it glitches a lot has a screen issues and I just don't really like it. In my opinion I love Apple I love their products but their first full screen phone isn't very good. :( sadly
Okay I have been Apple Fan since June of 2010, and it's 2022, that's 12 years, I bought a IPhone almost every year y to out every future iPhone smartphone. The cost of these. Has risen through the roof. My first was 250 bucks! Now 2021 IPhone 13 Pro Max 1tb cost me 2k that's with case and screen protector. The other I suffered offset cut backs on IPhone 12 Pro Max, and 13 Pro Max, No power brick and ear pods in box! This year 2021, They sent my IPhone box that looks open box. Now you think a phone that cost 2k for smartphone with a box that looks like open box. I am really thinking about dropping out apple fan etc, buy a phone every year. I have been testing out the new feathers on future IPhones every year.
PS: they IPhone 14 Pro Max in 2022 will include 2 tb space and Touch ID at the cost 2k. I very close dropping of this, due to the of flag ship phones every year.
PS: here photos of iPhone collection worth 3.7k the cost of these phones, very pricey. This is designed for rich business people. Not for middle class on budget. Me I sell my old phones on Amazon and EBay.
C K YangJr, A Apple Fan since 2010
Tip for consumers:
Yes
Products used:
Every thing
My iPad is 2 1/2 years old it has been giving me problems since the beginning of the year
The battery is not holding charge although is says 100% charge. I have taken it to apple genius each time I get a different diagnosis depending on who looks at it. I keep telling them it is the battery because if I keep it plugged in it will work but soon as it is unplugged it shuts of. The apple staff only will direct me to get a new iPad the warranty is expired so I only got a few months after the warranty. Apple needs to do better I am very disappointed I am a senior I like to use my iPad they should be able to do something.
It took a while for Apple to finally get ahold of me, but they WERE able to tell me how to reboot my system (erasing everything and starting over completely). Fortunately I hadn't been using the iPad long so the apps I did have and the information I lost weren't that hard to recover. I hate to think about what would have happened if I had the iPad longer. Like I said, I had to reboot the system and start all over again. Hesitant to update Ifunes again.
Updated itunes to connect with my ipad. Apple tried to verify with my ipad. Got kicked off internet, now ipad useless. Won't finish updating ipad. Can't even TURN OFF ipad. Tried to contact support, want my serial number before I can even ask for help. "serial number is on your ipad" - which I CAN'T ACCESS. Finally read their microscopic numbers on back of ipad. Schedule a callback eight hours down the road - again, my ipad WON'T EVEN TURN OFF! Tried TWICE to schedule a callback, won't let me! "send it in for repair". IT WAS THEIR UPDATE THAT DESTROYED MY IPAD!
The most USELESS support I have ever come across.
https://t.co/jw2s2L0RLt
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