• Apple

Apple

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Overview

Apple has a rating of 2.5 stars from 2,094 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Apple most frequently mention customer service, new phone, and credit card problems. Apple ranks 979th among Electronics sites.

  • Service
    414
  • Value
    392
  • Shipping
    283
  • Returns
    281
  • Quality
    380
Positive reviews (last 12 months): 11.9%
Positive
14
Neutral
3
Negative
101
161
See all photos

What reviewers want you to know

Positive highlights

  • Apple truly has the best customer service I received in the 10 years.
  • They have quality in their phones, i tried using other too but I gotta love apple phone.

Critical highlights

  • After spending tons of money over the years, I will no longer spend a cent on Apple products.
  • Despite my child being an authorized user, the Apple store would NOT allow her to pick up the phone.
How would you rate Apple?
Top Positive Review

“Apple iPhone 15 Pro Max”

Louis L.
3/19/24

Despite some of the criticisms thrown Apple's way regarding overheating and the perceived downgrade in the FineWoven cases, my experience has been nothing short of fantastic.I'm absolutely thrilled with my new device! I'm loving my new device! Despite some initial Wi-Fi calling issues, the transfer process was surprisingly easy. Shipping was quick, and overall, it's been a great experience

Top Critical Review

“I fucking hate apple”

T g.
3/17/24

Apple hasn't been doing nothing but letting me down for the past few months, I've had my iPhone. They require billing information when you're trying to download a free app that's all I have to say. Constant horrible customer service unresponsive. They're very quick to take your money, but it takes almost a month to get a refund not worth it at all. The price tag is far too high for such a garbage UI. You're basically paying for a scam. Great job Apple you $#*!ing suck.

Reviews (2,094)

Rating

Timeframe

Other

Reviews that mention popular keywords

apple products (315) apple store (145) customer service (269) love apple (108) apple fan (25)
Thumbnail of user louislupien5
1 review
0 helpful votes
March 19th, 2024

Despite some of the criticisms thrown Apple's way regarding overheating and the perceived downgrade in the FineWoven cases, my experience has been nothing short of fantastic.I'm absolutely thrilled with my new device!

I'm loving my new device! Despite some initial Wi-Fi calling issues, the transfer process was surprisingly easy. Shipping was quick, and overall, it's been a great experience

Thumbnail of user surajmishra8306456121
26 reviews
0 helpful votes
March 15th, 2024

I recently purchased an Apple smartwatch, and I have to say, it's been a game-changer for me. The functionality and convenience it offers are unparalleled. Not only does it seamlessly integrate with my iPhone, but it also helps me stay organized, motivated, and connected throughout the day. The design is sleek and stylish, making it suitable for both casual and formal occasions. The health and fitness tracking features are particularly impressive, providing valuable insights into my activity levels and encouraging me to live a healthier lifestyle. Overall, I couldn't be happier with my Apple smartwatch, and I highly recommend it to anyone looking to enhance their daily routine.

Thumbnail of user tubbs.rolinda
1 review
0 helpful votes
May 7th, 2023
Verified purchase

Went to business college 1986 and was introduced to computers. Spent my career working with Microsoft products. First home computer was the Apple Woz. Now that hubby and I are retired we went to Apple computers again. Less hassle with computer viruses. And the Apple Watch Series 8 and iPhone 13 Pro track my vitals for my cardiologist to review! We have a Mac and iPad Pro as I am an author and a medium as well as a CLT Therapist and Minister with Universal Life Church. As a social distancing minister on several social media platforms, I depend on Apple and the Geek Squad to keep me in touch with those who seek my advice and counseling. Apple Products are amazing. Absolutely love my beautiful Apple Watch!

Products used:
Best Buy is my go to store here in Sierra Vista for technology and appliances. This review is on my Apple Products: Watch, iPad Pro, iPhone 13 Pro and a Mac. HP Printer also bought at Best Buy.

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Value
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Thumbnail of user henrye214
1 review
1 helpful vote
June 21st, 2023

Apple phones have consistently set the bar high when it comes to mobile technology, and their unwavering commitment to innovation is evident in each new release. As an avid user of Apple phones, I have experienced firsthand the transformative impact these devices have had on the way we communicate, work, and engage with the digital world.

Thumbnail of user florac53
2 reviews
9 helpful votes
May 14th, 2023

Apple truly has the best customer service I received in the 10 years. Not only did they try to solve my problem but they truly care

Thumbnail of user richardn1141
1 review
0 helpful votes
May 18th, 2022
Verified purchase

I had a only chat with a person and they helped me for 2 and a half hours. The gave outstanding directions and easy to understand. They took all their time to help, and they were plenty full nice! -thank

-Richard

Tip for consumers:
AMAZING

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Value
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Thumbnail of user editha107
1 review
1 helpful vote
March 28th, 2023

I accidentally created a duplicate kids account because I was setting up my old phone for my niece and I created a double for her and I contacted apple customer service and asked for help removing the account so I could properly make her an account and they were really helpful and walked me through the process and after my issue was resolved they emailed me saying the duplicate accounts were deleted I was over all content with their service

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Value
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Thumbnail of user hannahd438
2 reviews
5 helpful votes
June 14th, 2023

I have been a great fan of apple products for as long as I can remember
A few month ago I have bought the latest (for now) iPhone and as usual - it' works for 100/10, pictures are better and better every new model, I'll attach photo I've made with my iPhone

Products used:
iPhone 14 pro

Service
Value
Shipping
Returns
Quality
Thumbnail of user ismom
10 reviews
1 helpful vote
June 23rd, 2023

The recent presentation was impressive. The company showed that it's still on the innovative rails.
VR headset is something I'm looking forward to despite its high price.

Thumbnail of user calebr106
2 reviews
1 helpful vote
May 10th, 2023

Had a problem with my subscription and the customer representative helped me asap. The best ever! Thanks Apple!

Thumbnail of user rachelb319
2 reviews
5 helpful votes
October 16th, 2019

Got to love my new iPhone X. Everything is very good.
I'm an Apple girl all the way :)) Thanks for such a great product.

Thumbnail of user tylerd373
1 review
0 helpful votes
November 28th, 2022

I love your products it is so amazing but mu iphone se 1st gen battery sucks but i love it good job.

Thumbnail of user chrisp188
22 reviews
60 helpful votes
June 26th, 2022

I have bought my Airtags, iphone 12 Pro Max, Magic Keyboard, and Magic Mouse 2 all directly from the Apple website (and picked them up in-store). The website's UI is super simple and well organized, which makes the online shopping experience so much better. The prices are extremely high, but in my opinion, you get what you pay for. I am now on my second Macbook (no longer stored in orders on the site because I bought it back in 2019). My first lasted 8 years and I'm hoping to have my second one for just as long if not longer. Every other laptop brand I've had (HP, Dell, Lenovo, and IBM) just isn't up to par and always, ALWAYS has problems. It's worth paying the higher prices to not have to deal with the headaches. Plus, even if your warranty runs out, if you go to an Apple store, they still try to help you with whatever your product is, no matter how old it is. Now that is high quality customer service.

Tip for consumers:
People into tech, Apple fans

Products used:
Laptop Computers: Macbook Pro 2011 13", Macbook Pro 2019 15"
Mobile Phones: iPhone 4, iPhone 6+, iPhone 12 Pro Max
Headphones: 2nd Generation Airpods, Apple headphones (wired)
iPods: iPod Touch
Other: Magic Keyboard, Magic Mouse 2,

Service
Value
Shipping
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Quality
Thumbnail of user oscara83
3 reviews
19 helpful votes
January 14th, 2020

I am so excited using IPhone 11! Camera, all apps for sending messages, editing photos and other sources, which it has, make my life easier. It seems like I have a personal assistant who regulates the whole my daily routine. Now I am going to buy a Macbook. However, I am confused a little bit, because the variety of models impresses me. But it is just a matter of time. Soon I will be a happy owner of new electronic assistant. What can be better?

Thumbnail of user sandyo71
1 review
1 helpful vote
March 7th, 2021

I purchased their apple watch series 6 nike edition, it has been very helpful in my workouts, and also helps me read my text messages without getting the phone out of my pocket. The bands are also very strong and durable, not a scratch so far. Integrates well with the rest of my apple products including an imac and an iphone xs max.

Tip for consumers:
None at the moment

Products used:
Apple watch series 6 with the space grey sport band

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Value
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Quality
Thumbnail of user johnw7369
3 reviews
0 helpful votes
September 15th, 2023

I've had Apple iPhone since I was a kid. I can't wait for the new Apple iPhone to come out. Literally all my devices are Apple

Products used:
iPhone

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Value
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Quality
Thumbnail of user kaseyb20
1 review
0 helpful votes
May 1st, 2019

I recently went into the apple store and was informed that my iphone audio chip had an issue common to iphone 7's and the only outcome was replacing my phone for $439 or purchasing a brand new phone. As a long time loyal customer it was very frustrating that due to an apple issue I would be out a lot of money. So I went onto online support and got in contact with a supervisor who hooked me up with replacing my phone free of charge. It was great to see that Apple looks out for customer satisfaction!

Thumbnail of user charlest268
2 reviews
1 helpful vote
October 4th, 2019

Consistently exceeding my expectations every single time. I am very happy with my experience. Thank you again Apple for the smooth purchase!

Thumbnail of user hildab93
2 reviews
23 helpful votes
May 26th, 2023

I bought airpods 2 and dont have any problem. It's working well, so can't say anything bad about it. The only thing that really annoys me is that all additional items must be purchased separately..

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Thumbnail of user vladislavg9
1 review
0 helpful votes
August 29th, 2023

I really like all the apple all devices. Eagerly waiting for their new VR set. Should be killing market device!

Thumbnail of user amandab2305
1 review
0 helpful votes
April 8th, 2022

If I got a new # I got a free iPhone 13 Pro so I obviously did. They worked with me for over an hour. Super polite the whole time. In end we couldn't solve issue. They decided by whatever time I wanted they would have a senior team meeting and find me a solution and call me whenever I wanted. Who does that? They really felt bad too and wanted to get it fixed ASAP for me

Thumbnail of user christopherr841
1 review
1 helpful vote
August 2nd, 2021

Of course always best to get your milk straight from the cow. Same goes with apple, they are expensive but it's better to pay alil more once then allotted bit five times.

Thumbnail of user josephl1866
2 reviews
3 helpful votes
September 26th, 2022
Verified purchase

I have been using the iPhone XR for two years now. It is unbreakable. I hope to use it for at least another 2 years. The charger has gotten a little worse, but that doesn't bother me. I don't plan to buy a new phone yet, but it will be interesting to try its functionality.

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Thumbnail of user mackayleem
1 review
0 helpful votes
January 23rd, 2021

I connected with Rovi over the texting assistant option! I only had a few questions about a trade in and they helped me so much! They weighed out all of my different options and went out of their way to make sure I was taken care of from the start of conversation to the very end. It's not automated at all, it's very personal and it's awesome. I appreciate the help I was given and I loved my experience! Thank you Rovi!

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Thumbnail of user sinisab3
1 review
1 helpful vote
January 5th, 2023

I love Apple and there Products they are excellent and good i use them often, but i never meet steve Jobs.

Tip for consumers:
buy black fridai

Products used:
penises

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Value
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