APMEX

I received my 1oz Paladium Lady Fortuna in an old package with faded numbers. Feels like maybe they sent me a fake or a returned item, certainly not what I ordered and paid for. Waiting for a response from APMEX, I called and asked for a call back to address the issue and so far no call back! Even if they correct the. Problem I simply don't trust them and suggest others check orders carefully.

Coins are lower quality than described. If you order BU you will get AU at best and the AU listings are barley "fine". Customer service is awful and the shipping department clearly does not care if your merchandise arrives in good condition. Several Morgan dollars were damaged in shipping due to not being properly packed.

Ordered the wrong roll of silver dimes and a 20 roll of silver oz coins. Canceled the dimes after realizing they were wrong. Got and email that said if they already shipped I will have to through the return process. Today I got an email days later that says sorry already shipped and all sales are final! No refunds? Never again hope it was worth all the bad reviews.

I placed an order for $1300 dollars and they cancelled my order with no explanation they took the money out of my bank account and they 5 days later they cancelled my order unexpectedly, for no reason and when I check the status of my order it just still says processing, when originally they said item would ship next buisness day. This is ridiculous this item was a very special order for me and for them to just cancel my order with no reason is very confusing. I would not use this company as they will cancel your order for no reason at all

I was discriminated by AMPEX based on the fact that my wife is from Russia. My order was cancelled, my account was blocked. I am a United States citizen, I am living in the USA, I am working in the USA, I am paying taxes in the USA, I want this country to be the best country in the world. And yet, my account was blocked and the order was cancelled. APMEX did not even refund me swiftly and said they were going to hold my money for up to 60 days.

For starters—it misspelled the word "status" as "staus" on all of my order entries in my account. Lol. And after five emails, two calls, and a chat session, it still can't perform the simple task of updating payment information and processing an order. My favorite response was from its second—or maybe third— email explaining that the CSR I had just spoken with and who assured me that my order was being processed and would ship this Tuesday didn't really know what she was talking about and that I needed to call back. Not that the second person was any more competent when I did. I wouldn't do anymore business with these people under any circumstances.

APMEX Company did a recurring charge for nearly $3700 per day for 4 days running. Nearly 15K went out of my account, When I called to stop all the charges. They told me it would be 3-5 business days and then another 3 to go back to the bank it's been nearly a month. I called twice since then and they gave me the run around until I spoke to a supervisor and he said that because it was electronic funds it would take 60 days as a mandatory hold. Completely ridiculous,I should have just taken the gold. A pompous, arrogant agent in accounting was of no help explaining that they have ALOT of people buying $3600 of gold on a recurring charge daily. DAILY. That's $108,000 a month, nearly 1.3 million in a year. I find that hard to believe on a recurring daily charge. So now they kept my money and didn't send the gold. BEWARE of this shameful operation.

Cancelled order (for 2nd time) over a week ago, and have been told on 3 different dates that the refund was sent out (8/31,9/1, and 9/5) and have yet to receive. Customer service has not been helpful in any way.

Yes I have been a member of apmex for a long time now and after so many years they tell me they can not sell to me due to my race and poverty status and that only wealthy people can now purchase from them and the little guy with a Mexican heritage don't matter I'm so made that I have to tolerate this injustice I'm sick over it

I cancelled an order shortly after making the order. They took the money from my banking account anyway, took several days to process the cancellation, charged me the drop in gold price that happened while they took their sweet time processing my cancellation, and added a fee on top of that. 70+ dollars lost. The silver lining is that this event led me to seek other suppliers and I've realized that pretty much everybody else has better prices!

Canceled three orders by credit card for no reason. First, they told me it was the bank (credit card issuer); the bank confirmed it was not them. Then APMEX told me it was because my billing address for the credit card was wrong and they would fix that. Finally they told me (third call to customer service) that I had to establish a history of paying by other methods such as wire before they would accept my credit card. This is the only vendor I have ever had a problem with; perfect credit and long history with credit card use. Avoid APMEX and find someone who appreciates your business.

I WAS an established customer, using same credit card. I cancelled an order of $21,000 due to APMEX demanding a proof of identity (holding my drivers license next to my face, front and back of drivers license and credit card). How insane! It's been 5 days and they have not released my Pending charge on my credit card after multiple emails and phone calls to do so! This is tying up my funds on my credit card! AX said the problem was them, they must release the charge! DO NOT waste your time or money with this company!

I ordered 11 1964 mint sets. I received 10 1964 mint sets and one 1968 mint set. Apmex did send me instructions as to how I could return the 1968 mint set and receive the 1964 mint set as ordered. The procedure I had to follow involved multiple steps including specific return instructions and returning it in person to the post office. I was told to monitor the return process daily. Their instructions would have required several hours of work on my part. I found this not to be worth my time and so Apmex did not fix their mistake.

BEWARE BEWARE

I purchased a gold chain and 2 bezels from this company. One of the bezels was broken on receipt. Because I did not notice within 7 days, the company refused to refund or exchange the piece.

On top of that, when I first emailed support, they did not respond at all. I finally called, and the support person said that they didn't exchange, but she would look into it and contact me back. She never did. It was just a brush off.

My feeling is that it is close to FRAUD to send a broken piece and refuse to exchange it unless it is noticed within 7 days.

Loyal customer for many years, was recently upgraded to vip that lasted for 2 days before having my accounts were locked and no longer permitted to purchase for no reason with no explaination. Don't waste your money with this horrible company they are over priced almost any other seller is cheaper!

Had the misfortune of having to deal with Tiffany and Joel today. Had to cancel 3 pending orders because Joel didn't trust the shipping address that they had sent an order to before. Now won't refund my money for 60 days. Take a fool's advice and don't deal with these people, I never will again.

I RECEIVED TARNISHED AND SCUFFED SILVER AND APMEX WANTS ME TO PAY TO EXCHANGE.
This is a very sad bad business and WILL NOT GIVE THEM MY BUSINESS AGAIN plus a lot more. A complaint was filed.

It used to be a good company but my recent experience with them made it clear who they are. I have been a customer for more that 15 years but Im treated so poorly It made me realized waht they are about. My banks wire transfer page is not working and Im unable to submit paymnet. They heep harraming telling me that they will cancell my order and that there will be penalities. I keep requesteing to give me an addtinal two day to resolve this but they are refusing! How nasty!

On March 27,2023 we placed an order for Silver and Gold, the order came in 2 separate shipments the first shipment with the invoice shows items not shipped yet, green lines thru the items not shipped yet. After calling Apmex about where there rest of the order was they told me I received it on the first shipment I told them I did not receive it yet and he told me they went back on the video and it showed it was in the box. (Remember it was marked not shipped on the order.)I told them I did not get it, it was to bad, I was out this money because now it was my word against there's. The item was 1oz. Silver Square geiger Endelmetalle (Encapsulated w/essay) Still to this day I have not received this or my money back.

I bought $30K worth of stuff from them a year ago and wanted to see it back they were trying to give me $1000 Less than what I paid a Year AGO!. Horrible, Horrible, Horrible

I WILL NEVER BUY ANYTHING FROM THEM EVER AGAIN!

This is my 1st order with APMEX and was a bit skeptical + concerned at first so I paid via Paypal in case something went wrong. It took 8 days from the time I placed an order to receiving it. It was packed safely HOWEVER< please note that they ship via USPS First Class Mail so buy cautiously, unless you pay more for shipping service (but I can't review on other shipping option). I read similar reviews about 1st class mail so I made sure that I picked up the package right after USPS delivery person dropped it off in my mailbox. Their price is slightly higher than other competitors so shop around and compare.

I'm a beginner investor and use apmex as a form of savings otherwise I'd never save a dime! I have no discipline for saving and apmex ships extremely fast, never had an issue in any part of the transactions, I've been able to? Amass a fairly decent nest egg that I otherwise would never had done so for that I'm thankful to apmex.

Apmex I have been dealing with you for over 17 years I can no longer afford to buy your product your minimum purchase price is beyond my fixed income level thank you for your service through the years.