A Place for MomReviews 2,329

A place for mom is simply a lead generating company. I thought I was calling a facility to get their prices for an acquaintance of mine and they farmed out my information to several facilities (but not the one I wanted the information from). Nine months later I'm still getting phone calls even though I have asked them to take me off their list. Today during a work meeting I was interrupted with three phone calls from them. When I called back after the meeting, Paul said he could not take me off the list until they knew more about the decision my acquaintance made. In other words, he will lose his lead generation revenue if he takes me off the list. It's not up to me to share my acquaintance's information. I would not recommend calling this company. You would be better off calling the individual facilities your self.

We were looking for a facility for our mother in law. So we did like most people and went online. Well now that we look back we know what went wrong. They have every facility on their site but the phone number listed goes to aplaceformom not to the facility. So we wanted some other facility but the lady on the phone insisted that the one she recommended was much better We put mother in law there and it lasted 1 month. We called the place that we original wanted and found out why. The original facility does not pay aplaceformom the $8000-$******* fee but the one they told us about did. I could not believe that this is how they work. Try it you will see what I mean. I asked my web guy how they have so many good reviews on their site but all the other public reviews are bad. Well the ones on their site are the ones that aplaceformom chooses to put on their site. I will never use them again and I will tell everybody I know about this situation.

Our retirement community used to be a partner with A Place For Mom. Many of the criticisms I am seeing are sadly true. We decided to eliminate our agreement for many of the reasons I see in other reviews. The straw that broke the camels back was when I was hearing from persons who found us on the internet, unrelated to looking through A Place for Mom, that while on our web site a pop up asked if they wanted pricing. When they clicked on it, they were then directed to A Place fro Mom website and instructed to complete information. I would had not known about this except for a few families I had already been working with when they were trying to show a short video to other family. When I questioned this with the representative from A Place for Mom, I was told this is not possible. I then went to our web site with my personal phone and showed them. Sadly any lead we had with them we are obligated to pay a referral fee if they happen to move in over the next 3 years. Does not seem fair...

The local rep assigned to me kept following up, asking inappropriate questions about my parent. Shared my contact information against my consent with agencies who in turn contacted me via phone and email long before I needed them to do so. The local rep hung up on me after I didn't go for her bullish badgering. It seems she is just after a commission. Frankly, a very discouraging interaction.

I think this is a questionable business. Basically a real estate broker for nursing homes and assisted living facilities. I highly recommend avoiding APlaceForMom.com. It's a profit-oriented business that could care less about your loved ones.

I expected this service to provide availability and references on the places they refer you to. The rep I was talking to worked out of an office located 75 miles away from the area I was looking. She couldn't possibly have any clue about the referrals she sent me. All I received was a list of facilities that I had already researched on my own. What good are they? Further, I was very specific on my mom's spend down situation and got referrals to private pay facilities that were way over my mom's budget that would ultimately force her to move after 3 months of using up all the rest of her money. It seems to me that they attempt to get you to land in one of these places so they can get a kick-back ($$$). Do your own research and invest in personally visiting the facility. No one cares about your loved one more than you. APFM's only vested interest is getting paid for the referral. Bad business model that isn't in your best interest. VERY DISAPPOINTED AND WOULD NEVER NEVER RECOMMEND A PLACE FOR MOM TO ANYONE!

I am an attorney who focuses on aging issues. I also have licenses in other professions that have ethical standards. I have been told by numerous marketing reps at various licensed facilities that they have received referrals from APFM reps who have never toured their facility, which raises the question of how credible can expertise be when the expert has no first-hand experience. APFM does not disclose to the consumer in their TV ads that their "free service" is compensated by the facility. My opinion is that APFM's advertising is misleading about their fees, and the "expertise" of their lead-generators is very shallow. In my opinion, APFM should AT LEAST be held to the same training and disclosures standards as a leasing agent at an apartment community. It seems remarkable and even shameful that this type of business is permitted to advertise without oversight and take advantage of vulnerable people. I do admit that some people have "used this service" and been referred to a facility that has met their needs. But it would be far better for a family member to use the internet and do independent research, consult a geriatric care manager, or a law firm that employs a care coordinator.

I was looking for a list of places or suggestions for Senior housing in a certain area in Florida. I had to give phone number and email to get it. Then I got 8 phone calls over 2 days from sales people blowing up my cell phone. In addition there were 3 email letters in my mailbox. I asked only to correspond by email. I finally decided to ask for more information- so I sent an email back answering questions they needed order "to help find housing for my mom" as they say. I received a curt email letter stating they had NO housing connections in that area only ones which were 5- 10 minutes further away. (Translation- none that my family could afford.) She made no suggestions. The representative stated she closed our file. Sounds like we didn't fit THEIR needs.

I was in a pretty urgent need for finding care for my grandmother that developed Alzheimer's disease and couldn't safely be cared for at home any longer. I didn't really know where to start... how much does it cost, which facilities provide secure areas to prevent wandering (which was a problem for us), etc. The A Place for Mom advisor was local to me, knew the facilities, helped me figure out how we were going to pay for it all, and helped set up tours. An extremely helpful service. All of this was free to me. The Alzheimer's care facilities pay a fee to A Place for Mom to be part of the service. For me, it was worth it for my family as well as the place where she ended up.

I made the mistake of giving them my name and email in hopes of some real help finding a place for my dad. Instead is all they did was email me a mass list of every facility in my area. There was no one local who actually KNEW the places-pros & cons or helpful feedback about specific places-which is what I though ti would get. FUNNY how all there review are 5 stars on their own site! I went to a local professional Social Worker instead. He lives in my dad's area and was very familiar, such as knew owners, Directors, local reputation, etc. My advice-GO LOCAL.

They sent me a link to a website which lists senior services in my area. Big deal! That website is available for all to see without their help. I have looked at that very same website a few times myself, so basically their "service" is no service at all. When I emailed the "rep" back saying that I have alrady checked out that very same website several times, I never heard from her again. Good riddance. Useless. Don't bother contacting them, check the internet for senior places in your area. Lots of info out there. They do nothing for you, just collect the cash from the facility.

A Place For Mom sounds all nice on the surface (and caring), but trust me it is not! I have worked in Home Health/Hospice for five years and their reputation is NOT GOOD! They get reimbursed for the first month's stay for all patients and their interest is NOT in the patient who is suffering and in need for quality service. They have a representative (Chelsia H.) who responds to each negative comment and she is only a paid spokesperson! They are not interested in your Mom's (or Dad's) health outcomes. They are only in it for the dollars, trust me! David Scott

Unlike their commercials and web site claim, they are not experts knowing the options.