A Place for MomReviews 2,329

I spoke with a place for Mom twice. They sent me a list of places. I am pretty sure it was googled. But anyways, they did nothing for me besides send me a list of places to look at. Then they never followed up with me to see how things were going. They sent out a mass email per requirements. But never followed up on any of the questions or concerns that were posted in the emails. When I spoke with my worker the second time I asked about it. Her response was she just does not have the time. If I need something I need to call her. When I spoke with the assisted living facility they had no idea that I was working with a place for mom. I spoke with APFM and explained that I did all the work and the worker did nothing except send me a list they told me I was wrong and that there are lots of notes. So basically because APFL was involved my father lost out on a move in sale that they were having. I would never use this type of program again and would recommend that you do the google search yourself and ask people. You will get better help.

I spoke to them by phone and they gave me 6 care home names to visit. I had to visit them myself and 1 claimed they had no vacancy the same day I received the information, so they obviously were not vetted as I was told. 1 home did not accept medicaid as payment, as I had requested, 1 home could not handle the level of care my Mom needed and another was so scary that I walked directly out as soon as I saw the conditions. Only 1 home was acceptable and then I learned they had to give the entire first months cost I paid to A Place For Mom. That was hardly earned for providing me with bad information one 2 phone calls. I recommend people do their own internet search of homes near them and skip the gift to this referral agency. They didn't earn it.

Filled out a web form on Senior Advisor and barely hit the "submit" button before APFM was calling me. 1st phone call they left a voicemail with a name and number to call back for more information. They proceeded to call me EIGHT more times in less than 24 hrs, up to 9pm at night. The next day the "If you don't want to talk to us, how about we do it by email" emails started. Each one more pushy than the next. "We're concerned we haven't heard from you... blah blah". Finally read the fine print on the emails and realized they are salesmen pushing for their commission. WORST hard sales experience of my life! I've emailed them to lose my phone number and email, cease & desist, and that I would be finding a place to leave a review.

Kristen Parker, my adviser, is super. Kept me posted on different Assisted Living Places for my brother and what would fit his needs. He is a bit younger (60 yrs) and a lot of places wouldn't take anyone under 62 or 64. When she told me about The Concord Place in Northlake, IL, I checked it out and he has now been there just about 2 months and loves it. Have been talking on and off with Kristen for almost 2 1/2 years when I first had to move my brother and the first place he was in was not for him. She would check in with me every so often, which was great and just wanted up dates. Can't Thank her enough.

My adviser Amanda was wonderful. She was a counselor in every sense of the word. I was so distressed when I called. I had been trying to locate assisted living facilities on my own. I felt I had limited options for meeting my father's financial needs. Everywhere I looked was beyond my financial means. In minutes, Amanda gave me so many options, I never considered. I'd forgotten my father was a veteran, that he had an additional life insurance policy, that his pension allowed for a hardship benefit. Amanda scheduled all my tours for me, and discussed what things I might want to ask questions about. Amanda followed up with me, and gave me encouragement, when I procrastinated. When I was too busy starting a new job and attending to my dad in the hospital, Amanda called the assisted living facility I'd chosen, to let them know to hold a unit for us. And after all the paperwork was signed, Amanda called to congratulate us. She was wonderful and this service was invaluable. From the bottom of my heart, I thank you!

Carol sent me to the St. Joseph Senior Apartments in Salt Lake City because it was, unlike all the others in Salt Lake City, within my financial reach. When I saw it as just an Old Folks' Home, Carol asked me to think of it as a place where my life's endeavors and skills could add value to both my life and the lives of my future neighbors. It was magic! I am now performing again as an actor and singer, making money doing what I love most. This new vision on life came as a result of my decision to listen to Carol at A Place for Mom and find my home with a loving family at St. Joseph.