• A Place for Mom

A Place for Mom

Overview

A Place for Mom has a rating of 4.1 stars from 853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 1st among Caregiving sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 89.8%
Positive
307
Neutral
4
Negative
31
39
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • She cut me off and quickly transferred me to a recording listing websites and phone numbers.
How would you rate A Place for Mom?
Top Positive Review

“A Great Help”

Cheryl B.
2/3/24

When you first begin looking at solutions for helping an aging relative find care or a good retirement community, it is overwhelming. A Place for Mom gives you a good list of choices along with additional reviews and insights about each option. I received followup messages on a regular basis but not too often which was good. This process is challenging and at times difficult. A Place for Mom helped in narrowing down the selections.

Top Critical Review

“They sell your contact info”

J N.
2/17/24

I am now getting over 25 spam calls a day because they clearly sold my contact information. I will probably have to change my cell number. Unacceptable!

Reviews (853)

Rating

Timeframe

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Reviews that mention popular keywords

phone number (33)
Thumbnail of user judiths1545
1 review
0 helpful votes
April 8th, 2024
Verified purchase

After living in the same home for over 50 years, the thought of moving to a new place was quite daunting for Mom. However, after my Dad passing a few years ago, we had reached a point she could no longer live alone. Our contacts at A Place for Mom were knowledgeable, asked lots of questions and made a number of excellent recommendations. It took longer than expected, but this was due more to Mom reaching the point she agreed the move was necessary. Thank you!

Reason I chose this business:

I admit it was a random on a website in my initial search for facilities, but it turned out to be a blessing in disguise. It allowed me to work through the search process at our own pace (Mom's and mine). Our contact was gentle and caring and during stressful times would just check in on our progress from time to time without any pressure to make a decision until everyone was ready to proceed.

Thumbnail of user debis151
1 review
0 helpful votes
January 18th, 2024
Verified purchase

Through out the process of finding the perfect place for my 97 year old dad, the Senior Advisor was extremely helpful, patient and caring. Although my dad was not quite ready to make the advisor reached out to me every few weeks to see how things were going and to offer assistance. I was very pleased with the help and guidance provided by A Place for Mom. Moving an elderly parent is hard on everyone but our experience was made much easier with the compassion and help of our Senior Advisor.

Reason I chose this business:

A friend recommended A Place for Mon.

Thumbnail of user sharonc2849
1 review
0 helpful votes
March 13th, 2024
Verified purchase

This service suggested to me 5 recommendations for my allowed budget and desired zip codes. Ms. Drury understood my personal needs without being too intrusive. I highly recommend this service to anyone searching for an independent senior living facility. I have successfully found the perfect place to live and have already signed my lease. Thank you again for your excellent service.

Reason I chose this business:

I never heard of "A Place For Mom" until I started to search on the internet for senior living options. I am so grateful that I found this service. This web page certainly caught my eye and if you are looking for a senior living option, this is a must and you will be happy that you did.

Thumbnail of user jeank706
1 review
0 helpful votes
January 19th, 2024
Verified purchase

We needed to find an assisted living facility for our 97 year old mother in a very short timeframe and didn't even know where to start. After speaking with Ashley Erdman for over 30 minutes about our mother's needs, she identified a number of places for us to visit and even scheduled the tours for us. Ashley was extremely helpful and responsive and really helped us navigate through the process. We found a great place for mom and she's settling in well.

Reason I chose this business:

I remembered seeing their television ads and needed help in a hurry. A Place for Mom was an answer to our prays!

Thumbnail of user christinet1499
1 review
0 helpful votes
March 15th, 2024
Verified purchase

I called A Place for Mom when my mother in law needed help after a fall. They quickly put me in touch with home health care providers. They also asked me questions about locations and sent me some suggestions for assisted living places for me to visit and tour. The person who was assigned to help me was very kind and called to check on me and see how things went. I liked how they had information they could share with me.

Reason I chose this business:

A friend of mine recommended them to me.

Thumbnail of user sarahm3867
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

I went online to the website, answered a few questions, and within 30 minutes or so I was getting a call. The case manager was very helpful in finding places that were is my desired distance. He emailed me several places and I could look at pictures and get some useful information. The same day, representatives from the places that was sent to me called me to answer any questions. Everyone was so nice and helpful. We were able to get my dad into a wonderful facility within 7-10 days.

Reason I chose this business:

My dad requested me to contact them after seeing the commercial.

Thumbnail of user mitchg101
1 review
0 helpful votes
April 10th, 2024
Verified purchase

I can't praise APFM enough. Not only Michelle Lorusso but her team that rounded up a list of facilities within our budget and radius provided excellent service, and a priceless amount of understanding about intra-family difficulties. Doing the right thing for someone should not be so painful, but APFM seems to have seen it all many times before. No good deed goes unscathed in this world, but let these people make it easier, because they will.

Reason I chose this business:

Hospital social worker referral

Thumbnail of user mey51
ME
2 reviews
0 helpful votes
January 18th, 2024
Verified purchase

The lady that helped me was soooo helpful. Hospital's sometimes do not even give you a warning when they will release your loved one, and that becomes a precarious situation when that person cannot take care of themselves. To this day I ask myself: What if my mom would have been all by herself? Good luck we are done goodbye? The case manager at the hospital gave me a number and what a godsend. Multiple locations for ALF's were given with contact persons.48 hrs later all was set, and we had a solution to a situation that seemed dire. Thank you again.

Reason I chose this business:

I believe the big man upstairs had a hand in it. :)

Thumbnail of user maryjanek7
1 review
0 helpful votes
February 25th, 2024
Verified purchase

We were given appropriate contacts which were helpful in locating an assisted living facility. Our senior living adviser was efficient and helpful. Note:This statement is on all emails from our senior living advisor: "Our service is at no cost to your family as we are paid by our participating communities and providers". Our $3,500 deposit paid the invoice for A Place for Mom. After less than 3 months the assisted living facility told us we required more care than they could provide. We cannot get the deposit back. So essentially we paid the fee, not the provider.

Reason I chose this business:

From ads I had seen, I thought they would be able to help us locate an assisted living facility.

* A Place for Mom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user cheryln614
1 review
0 helpful votes
January 21st, 2024
Verified purchase

Susan Waller was a Godsend! I was fortunate enough to be put in touch with Susan when I called for some information. She was amazing. She helped me navigate the numerous options and narrow down the properties that fit our needs and budget. She even scheduled the tours. We found the right fit and were able to get my mother in law moved into a community that she's loving.

Reason I chose this business:

Referral by a friend

Thumbnail of user davidh9668
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

I can not possibly say enough good things about Rose. She was wonderful, compassionate, and gave me some great advice. When things like this happen, no one knows what to expect if you haven't been through it. It's difficult, but thank you again Rose for making a tough time a little bit easier.

Reason I chose this business:

Recommended by a good friend who had to figure out how she was going to help her mother. After A Place for Mom walked her through so many ways she could get assistance she knew I could use the same help

Thumbnail of user camg22
1 review
1 helpful vote
January 18th, 2024
Verified purchase

I contacted A Place for Mom to get help finding a local memory care facility. Laura Berg was my consultant, and she was a wonder.
She was sympathetic and even remembered all the details about my situation. She walked me through the process and recommended many facilities for me to visit and evaluate. She rated them and was spot on with her assessments.
I would have been overwhelmed if I didn't have Laura as a resource.

Reason I chose this business:

They were the first to respond to my email.

Thumbnail of user elizabethm4267
1 review
0 helpful votes
January 18th, 2024
Verified purchase

As soon as I checked in with A Place For Mom I felt so much support and ready to make good decisions for my family. Joe Dempsey was helpful setting up interviews and checked in with me on a regular basis. It was a light in the forest of assisted living options. Thank you. My Mom and Dad and my siblings are pleased with Brookdale on Skeet Club Rd in High Point NC.

Reason I chose this business:

Yes Brookdale in High Point, NC.

Thumbnail of user jn414
1 review
0 helpful votes
February 17th, 2024
Verified purchase

I am now getting over 25 spam calls a day because they clearly sold my contact information. I will probably have to change my cell number. Unacceptable!

Reason I chose this business:

Referral….mistake

* A Place for Mom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user cherylk1110
1 review
0 helpful votes
January 18th, 2024
Verified purchase

My family member who was widowed and had no children was recently diagnosed with dementia. We live about 9 hours away but were the closest family member in both distance and relationship, so we needed to find suitable assistance for his care.
I co rates a Place for Mom and spoke with a dept who was very patient and answered several of my questions while offering a variety of alternatives.
I was extremely pleased with the services and was able to find the services that fit best for our family member.

Reason I chose this business:

I submitted a Google question for the area and chose several to contact.

Thumbnail of user eddiem459
1 review
0 helpful votes
April 12th, 2024
Verified purchase

Sign up was so esy and free. Our personal advisor, Paul, was so kind and helpful, he spent a lot of time on the phone with us multiple times to make sure we were getting the right services.The referal location information was excellent! Very detailed about services, care, exact contact inforamtion and pricing of all the facilities.
A Place for Mom also makes the interview process very easy.

Reason I chose this business:

Basic web search for places for my dad was overwhelming, A Place for Mom had great reviews.

Thumbnail of user cherylb2170
2 reviews
0 helpful votes
February 3rd, 2024
Verified purchase

When you first begin looking at solutions for helping an aging relative find care or a good retirement community, it is overwhelming. A Place for Mom gives you a good list of choices along with additional reviews and insights about each option. I received followup messages on a regular basis but not too often which was good. This process is challenging and at times difficult. A Place for Mom helped in narrowing down the selections.

Reason I chose this business:

I needed a place to start and some frame of reference on how good a retirement community might be. A Place for Mom gave me a list to start with based on our discussions and then refined it as the search went on. I also knew I could ask for additional help if I needed it along the way.

Thumbnail of user kayp309
1 review
0 helpful votes
April 7th, 2024
Verified purchase

My 94 year old mother is prone to outbursts of mean behavior. After just three days, she was told to leave an assisted living facility that had been recommended to her by her friend. Suddenly needing an alternative, and not knowing where to turn, I called A Place for Mom. Immediately, Dawn Walker put me at ease. She was SO helpful and knowledgeable about the options available. She contacted places on our behalf and made calls to follow up on the progress. Mom is now settled into a skilled nursing facility where the folks are trained to handle her outbursts. And she is VERY happy!

Reason I chose this business:

My mom hadn't made any preparations beyond living in her own home until the end. When this clearly was not an option, and her living situation became my responsibility, I remembered the television ads for A Place for Mom. I called the number, and am so very grateful for their help.

Thumbnail of user joyb566
2 reviews
0 helpful votes
January 18th, 2024
Verified purchase

They tried very hard to help me find help and support for my 90-year old dad. We did settle for a two-week respite stay at a beautiful, assisted living facility. The accomplishment was proving to dad that assisted living is the total opposite of nursing home (apples and oranges!). Alas, we just couldn't come up with the finances to be a permanent resident. But they tried very hard to help me find something! I didn't feel quite so alone. All efforts were greatly appreciated.

Reason I chose this business:

I was becoming desperate in finding some help with my 90-year old father. Lots of internet research made A Place for Mom the easiest to initiate contact.

Thumbnail of user rays1010
1 review
0 helpful votes
January 18th, 2024
Verified purchase

I had dealings with Amanda and I just can't say enough about her. She is a very kind person that looks out for your best interest. She guided me throughout the process of finding a suitable place for my parents. I would've never known what to look for in my search without her I would've been very lost, and I believe that everything worked out perfectly with her help.

Thumbnail of user jonh834
1 review
0 helpful votes
April 11th, 2024
Verified purchase

We were looking for a place fir my brother. When I called, they were kind, inquisitive, listened to the entire story, came up with options while on the phone with me and arranged for the visit within 1 day. I went to the visit and the place was perfect. The load that was taken off my shoulders was huge! Unbelievably great service for those looking for a place for a friend or family member to stay.

Reason I chose this business:

I had seen the television commercials and read some reviews so I thought I would give it a try since I was not finding anything by looking myself.

Thumbnail of user lorij609
1 review
0 helpful votes
February 10th, 2024
Verified purchase

A Place for Mom saved me! I had to find a memory care facility for my 94 year old mother in a short period of time after she broke her arm and went downhill in the hospital and rehab. I was trying to look on my own and not having any luck (and I was distraught because before this I had been taking care of her at my home for years).
A Place for Mom sent me numerous options right away and set up the tours for me! I found a great place right away and mom is very happy there!

Thumbnail of user theresak802
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I had been recently tasked with the job of finding my brother a place to live in Arizona. Moving him from Illinois to AZ and finding a place that was affordable was very stressful for me. Wendy Souza was an amazing help to me. Most importantly was that she listened to me, and I really felt like she cared for my individual situation. She sent me several places to visit, made the appointments for me and eventually I found the right place for my brother.

Reason I chose this business:

It was suggested on the internet when I searched for assisted living facilities near me.

Thumbnail of user heathern33
2 reviews
2 helpful votes
April 13th, 2024
Verified purchase

We had to identify a new housing option for my father with very little notice. I wasn't sure how to even begin and turned to A Place for Mom for some initial information. Within 30 minutes, I understood the right options for my dad, price ranges and location options. They also referred me to a financial assistance program that I was unaware of. A Place for Mom was a significant partner in our move and I, without hesitation, recommend them.

Reason I chose this business:

Knowledge, coordination, follow up, accessibility.

Thumbnail of user marcl484
1 review
0 helpful votes
January 18th, 2024
Verified purchase

While living 2000 miles away from my aunt, I wanted to make sure I researched many independent living facilities that could fulfill her needs before making the trip. My advisor (Mike) was very helpful in lining up numerous options and helping me to narrow the choices. My aunt is very happy with where she is living now.

Reason I chose this business:

They were able to help me narrow down the numerous options available and really did a lot of the legwork for me.

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From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

Company Representative

Thumbnail of user customercarea
Customer Care A.
Typically responds within 5 days
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more. A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

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