The company enjoys a generally positive reputation for its fast shipping, competitive pricing, and user-friendly website, which many customers appreciate for its simplicity and efficiency. Positive experiences often highlight successful pre-orders and reliable product delivery. However, concerns arise regarding packaging practices, particularly the use of thin plastic bags leading to damaged items, as well as issues with customer support during order discrepancies and returns. While many customers express satisfaction with their purchases, the inconsistency in handling customer service challenges suggests an area for improvement to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Bought and received my items in less than a week. Everything as described. Loved doing business here.
It was very quick and easy... I have not received my product yet so hopefully there will be another opportunity for a review on shipping
Probably the best company to order electronics from very good about communication and fast shipping.
Package arrived intact and on time. Perhaps expected more protective wrapping around product, but no other complaints.
Just wish I had better communication about my order and when it might have been shipped, instead of finding everything out last minute
My order came just as described, and they continued to inform me on what was going every step of the way.
First time ordering from this retailer. Package arrived on time(Launch day). No missing items, everything was there.
Order arrived on time and as expected, would give 5 stars but I was not given an opportunity to pay additional fees for expedited shipping.
Delivered on schedule. My one gripe would be lack of protective material in the larger packaging. Otherwise, great!
Would recommend. Kept me informed throughout process. Happy with the condition of product. It came as stated.
Solid work! Items were delivered two days after launch and everything came as expected. I will order again with them.
Excellent service. System arrived on release day along with accessories. Will order from you guys again!
Very transparent process throughout. Received item promptly and securely. This first time customer is now poised for many future purchases!
Great! Shipping was fast and awesome I would recommend anyone to buy from antonline you won't be disappointed
Package arrived on-time, but packaging method was roughly done. Loose tape making the box relatively unsecured and items in weird places.
Pre-ordered a PlayStation 5. Quick checkout process. Delivered as expected. Looking forward to future Antonline purchases!
It was quick and easy! Thank you guys so much for allowing me to order this highly sought after product!
Answer: Hello Ben, Unless it is specifically advertised as Open Box (this is in the name of the product as well as in the description) - all items on our website are new and sealed.
Answer: Hi Samuel! Thank you for shopping with us. Please reach out to support@antonline.com for the quickest resolution to your order concerns.
Answer: Absolutely! To apply for a return please visit our website: https://www.antonline.com/support/returns You can also reach out to support@antonline.com for any other questions regarding your return. Thank you!
Answer: Yes they are! We currently ship to the entire continental US. This does exclude Alaska, Hawaii and Puerto Rico.
Answer: Hi Farid! Please visit our website@ antonline.com to shop our products, and if you have any additional questions please reach out to support@antonline.com! Thank you.
Answer: Hello Richard, Unless it is specifically advertised as Open Box (this is in the name of the product as well as in the description) - all items on our website are new and sealed.
Answer: Hello Richard, Unless it is specifically advertised as Open Box (this is in the name of the product as well as in the description) - all items on our website are new and sealed.
Answer: Our return policy is absolutely published on each product page as well as on our store page on walmart.com.
Answer: Hi Fernanda! Thanks for shopping with us. We hope you will enjoy your purchase and will visit us again soon.