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ANTOnline

Overview

The company enjoys a generally positive reputation for its fast shipping, competitive pricing, and user-friendly website, which many customers appreciate for its simplicity and efficiency. Positive experiences often highlight successful pre-orders and reliable product delivery. However, concerns arise regarding packaging practices, particularly the use of thin plastic bags leading to damaged items, as well as issues with customer support during order discrepancies and returns. While many customers express satisfaction with their purchases, the inconsistency in handling customer service challenges suggests an area for improvement to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
249
value
387
shipping
385
quality
828
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7,634 reviews
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Florida
1 review
0 helpful votes
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Easy order process and fast shipping
November 25, 2020

I placed my order for the Xbox Series X and it shipped the same day. I ordered it Monday and received it Thursday.

Date of experience: November 25, 2020
Illinois
1 review
0 helpful votes
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Super fast shipping!
December 3, 2021

Shipping was extremely fast I ordered on a Thursday and had it delivered on Saturday. Was extremely pleased with the product!

Date of experience: December 3, 2021
California
1 review
0 helpful votes
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Quick and easy
July 30, 2022

Quick and easy to use also pretty specific on everything you're getting and everything is sent out as fast as possible.

Date of experience: July 30, 2022
Michigan
1 review
0 helpful votes
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Solid store
June 29, 2022
Updated review

Checkout was quick and easy. No pushing extraneous stuff. I had money, you had product and that was all to it.

Date of experience: June 29, 2022

Had some minor issues with the checkout method but...
June 22, 2022
Previous review

Had some minor issues with the checkout method but it was quickly settled.

Date of experience: June 22, 2022
Kentucky
1 review
0 helpful votes
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Xbox series s
November 30, 2020

The company is great and shipped in four days and I love it and I'll recommend to my friends and family

Date of experience: November 30, 2020
California
1 review
0 helpful votes
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It actually arrived
November 23, 2020

It was a bit of a wait, but it came through and worked as advertised. This place is good and trustworthy.

Date of experience: November 23, 2020
Arizona
1 review
0 helpful votes
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Ps5 Bundle
November 23, 2020

My experience was excellent. The company was very transparent with the process and I received my device in a timely manner

Date of experience: November 23, 2020
Colorado
1 review
0 helpful votes
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Overall satisfied
November 25, 2020

Packaging came damaged, but product was secured with no damages to itself. Shipping was quick with tracking provided. No real issues

Date of experience: November 25, 2020
Nevada
1 review
0 helpful votes
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Nice group
April 6, 2023

It was your usual order. But that's always nice to hear because there is no problem to begin with. It was nice and professional no problems indeed

Date of experience: April 6, 2023
New Jersey
2 reviews
0 helpful votes
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I got it.
November 26, 2020

This was the Xbox hunt. I didn't even know i got it until i was charged. Caught me by surprise. No cancellation, it was shipped and received.

Date of experience: November 26, 2020
Connecticut
1 review
0 helpful votes
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Great service!
November 23, 2020

The order process went smoothly and everything arrived exactly as described and quickly as well! Thank you!

Date of experience: November 23, 2020
Illinois
1 review
0 helpful votes
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Thank you for everything!
November 23, 2020

Easy and delivered safely. Thank you! Everyone loves it and enjoys family time and with our consoles

Date of experience: November 23, 2020
Pennsylvania
1 review
0 helpful votes
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Xbox Series X
November 26, 2020

Fast shipping and product as described. Received updates from UPS throughout experience and good communication from Antonline.

Date of experience: November 26, 2020
California
1 review
9 helpful votes
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I bought a light fixture from Antonline through the Walmart website. I am extremely disappointed with the entire experience of shopping from this merchant, and was astounded that Walmart aligns itself with such low-quality vendors! The light fixture is of a very poor quality. It has numerous defects, and frankly, looks like a previously-owned product that has been returned to the company and then "recycled" by being sold again, this time to me.
As clearly visible on the attached pictures, the finish of the body of the fixture is extremely uneven. All the dark spots that might appear as shadows are NOT shadows but indeed are dark spots and scratches! Lastly, as clearly visible on picture #3, the top half of the canopy looks dark as if it has a shadow on it. The problem is - IT IS NOT a shadow! This is the actual color of the canopy! Half - normal brass color, and half - dark. Obviously, I wont be able to use this thing. (Sorry, I can't call it a chandelier, because it is a joke.)
I highly regret this purchase! A complete waste of time and money! Shame on Walmart for working with vendors like antonline.com!

After discovering the defects I sent an email with pictures and description of the defects to antonline.com Customer Service, and asked how can I return the product. I received a very generic email stating that I could return the item. However, there was absolutely nothing in the email about whether I get reimbursed for shipping costs or not, and second, no guarantee that I would get a full refund and not get nailed with a 15% restocking fee. Additionally, the email said that "defective items are repaired or replaced and returned to customers if possible" so it sounded like the refund is NOT even an option at all. We are putting the house on the market and need a chandelier NOW so I don't have time to wait for a replacement. And even if time wasn't an issue, who is to say that the replacement would be of a better quality? I wish there was a Better Business Bureau for online retailers so I could report this fraud so they don't get to fool other people!

Date of experience: August 28, 2016
Minnesota
2 reviews
1 helpful vote
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Great Company
November 12, 2020

Im so lucky to have gotten a PS5 from these guys such a great company A+ people very nice and even put up with me being a jerk!

Date of experience: November 12, 2020
Ohio
0 reviews
0 helpful votes
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Problems in cart
January 1, 2022

I could not checkout using paypal. My paypal account connected successfully but i saw no option to checkout. Very frustrating

Date of experience: December 2, 2021
Wisconsin
1 review
0 helpful votes
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Awesome
December 8, 2020

Great job on receiving my order and shipping it. Got it right in time. The headphones are in great condition

Date of experience: December 8, 2020
Texas
1 review
0 helpful votes
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PS5 Digital Console
July 25, 2022

Very satisfied. When i found out bundle was available i immediately went to site and was able to purchase easily.

Date of experience: July 25, 2022
New Jersey
1 review
0 helpful votes
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Fast, communicative
November 25, 2020

Shipping was even faster than expected, and the buying experience was very easy. Everything was packed properly and arrived safely.

Date of experience: November 25, 2020
Pennsylvania
1 review
0 helpful votes
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1 happy family
November 25, 2020

Smooth transaction: was kept up to date on everything from confirmation to when it would be delivered and was quicker than i thought it would be.

Date of experience: November 25, 2020