ANTOnline

Maybe more Sony's fault than anything, but I wasn't sure I was going to receive my console until the week of launch. Just $800 out there hoping I'd receive my order somewhere AROUND launch date.

I purchased a high-end laptop from ANT online based on an inaccurate description on their product page. When I found out the real features for that model# the next day I tried to cancel but they refused and insisted on a hefty 15% restocking fee if I were to return the package unopened. A few days later the product page went from 13 in-stock to the product not existing at all (no corrected description, not even an indication it was out of stock). Contemplating a return, I read their RMA page which says they cannot provide tracking info because of their special shipping procedures--This is the opposite of the impression their ordering FAQ gives which goes into detail about the tracking info they supposedly provide to customers. Still waiting for the laptop to arrive several weeks later, I complained to the BBB and Google Wallet and subsequently made a second request to ANT for a cancelation/refund which they granted. The shipment never did arrive and I doubt it was ever shipped. My shopping experience with ANT was truly a bizarre and infuriating one.

One of the worst companies I've ever dealt with. I purchased a PlayStation 5 disc version bundle on 6/14/21 and they gave me a confirmation email, then turned around and started they are going to process my cancellation at my request. I've tried for 8 hours on 6/14/21 & 2 hours on 6/15/21 & every time I get to the point I'm supposed to take to a customer service represent active, they disconnected my call. I also since more than 10 emails requesting my order be processed as I never sent an email to have my order cancelled at all. I asked a question to verify that I order the right stuff & that my order was right but that was it. I never request a refund or a cancel of my order, but the fact they would lie & say I requested was unacceptable, unprofessional, not legal & a lie that needed to be fix. No one reached out to me to fix the matter, I sent them all my emails, all my phone numbers & still continued to reach out to them to fix this. They are ignoring me & I reached out to them on Facebook, Twitter and IG. I do not know what else to do but they are a terrible company for this screw up and then they didn't even try to fix it or take ownership. I already filed a complaint on the Better Business Bureau. And every place I can place this review and complaint I will do so. I have all the evidence in the world that I never requested a refund or a cancellation of my order. I been trying to get a Playstation 5 disc version since it was released in November & we are at month 7. For 7 months I've been trying to get this system, so why the hell would I cancel my own order & I've been trying so hard to get it. Been following IG and Twitter retailer restock tweets to try to get the opportunity to get this system & for them to lie about me cancelling my own order when I did not do that & then being nonchalant like they don't care they messed up & are not talking ownership for the issue nor are trying to fix it is pathetic. I hope no one has to go through this disappointing ordeal, this disrespectful situation & this overall lack of professionalism with this company. I had hope for them & gave them several chances to fix & correct the issue but they refused to do so because they refused to acknowledge they did anything wrong.

Do not buy from this company. At any moment you have any issues with your order, their support staff will do absolutely nothing to help with the most generic reply backs, will choose not to answer and / or show no interest in helping. I'm out a Playstation 5 bundle where the bundle items came in the box they shipped but the console was missing. They refused to work with me or UPS to locate my item or continue a claim.

I've purchase from them before and I know they have are legit, but to ask me to figure it out on my own with UPS with zero guidance, or tell me to make a claim with my "home insurance" even though I have evidence it was lost or stolen before it arrived to my home and a police report is absolutely terrible and a wreck to deal with.

I sent the rest of the bundle items to UPS to persue a claim / investigation in the hope they would locate it, only to find out UPS tells me to continue, to communicate with the sender in the regards to do the claim, which they of course will not help me with.

Now I'm out the rest of the bundle, and my entire payment to Antonline, UPS refused to help due to legal obligations to the sender.

I seriously have not ever had a bad experience as dealing with a business like this. I absolutely do NOT recommend this company and will share this wherever I can. I would have not purchased a Playstation 5 in a bundle form from Antonline in the first place if it where not for availability. Do not run any risk buying from them at any cost, even though the chances of this occuring to you might seem very low. DO NOT RISK BUYING FROM THEM, I DO NOT RECOMMEND.

First purchase no issues so far. My PS5 arrived fast I ordered it on Monday and got it on Wednesday. Also nothing was missing.

I'm loving it so far! I was so excited about the game I could barely sleep lol. I would most definitely be shopping here a lot!

It was fast and pretty straight-forward to navigate the menus. Finding what I was looking for was a breeze and my package arrived within three days.

Arrived as advertised with no issues. Kept me well informed as far as when my item would ship. Would buy from them again. Thank you AntOnline!