website thubmnail of Anniecloth

AnnieclothReviews 5,201

3.4
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Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
California
1 review
0 helpful votes
Follow Galan W.
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I needed a dress to get back from my university after the pandemic. Fortunately, a fellow student recommended this page. My order was placed on time without any problems.

Date of experience: August 12, 2021
Vermont
1 review
2 helpful votes
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Annie Cloth
September 10, 2021

This company is a scam! The clothing quality is terrible. The clothing photos you see are stolen from other sites that sell much better quality clothing. When shopping with Annie Cloth you receive cheap reproductions that sometimes don't even resemble the items ordered at all. The material is not as advertised. My items were cheap polyester, some with the feel of plastic. Lately I see more donated Annie's Cloth brand ‘Miss Look' clothing in Thrift shops and see it wasn't just me that received cheap plastic/polyester clothing with terrible shaping and odd looking prints. I volunteer at a Thrift Shop and we refuse to display this Mutant Clothing because we feel it would insult our customers. The high shipping is because they freight ship from Guangzhou, China. They ARE NOT from California as they make it seem on the site. Expect a huge run around to get the return shipping address. Also of the very short amount of time you still have left to return things once you drag the address out of their clenched hands. In order to avoid a return they offer a 15% refund and threaten that other related charges (including possible custom fees) will have to be born by the buyer. Expect to pay $50 and up to send unwanted merchandise back to Guangzhou, China! I was quoted $60 USPS and $120 UPS to ship 7 cheap, plastic feeling t shirts back to China. Annie cloth should clearly reveal terms of returns including oversees shipping and customs fees before moving to final sale and payment. Then plan to have Annie Cloth tell you they never received your returned items so no refund will be provided. I had to send them endless emails for a month to be told they never received my returns even though I had verification from Chinese customs. I will never shop with them again. I got a new credit card so they can't further scam me with bogus charges. When you see the Annie Cloth response below saying they care and are here to help it is a lie. I din't respond because I have been through hell with them and know they are not sincere. Dealing with them for 1 more minute is not worth my time. Warning others is.

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 11, 2021
Miss W. — Anniecloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at service@anniecloth.com.

Japan
1 review
0 helpful votes
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This website has the most comfortable jeans I have ever bought and used. The fit is perfect and stretches just enough to allow movement. Delivery is super fast too.

Date of experience: August 11, 2021
New York
1 review
0 helpful votes
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I placed an order for clothes here and it arrived before the estimated date. The dress is excellent, very good quality, with a super nice design. I give this website a 10.

Date of experience: August 11, 2021
Wisconsin
1 review
0 helpful votes
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Great line of clothing
August 11, 2021
Updated review

Love the unique clothing! A line of clothing with character that has alot for middle aged women. It shows that it may take a month to get my order which isn't impressive, but we'll see

Date of experience: August 11, 2021

Love the unique clothing!
July 12, 2021
Previous review

Love the unique clothing! A line of clothing with character that has alot for middle aged women. It shows that it may take a month to get my order which isn't impressive, but we'll see

Date of experience: July 12, 2021
Australia
1 review
0 helpful votes
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Good quality clothes
August 11, 2021
Updated review

Good platform to shop, the parcels arrived, I was happy it didn't take that long to arrive

Date of experience: August 11, 2021

Beautiful Clothes
July 12, 2021
Previous review

Beautiful Clothes

Date of experience: July 12, 2021
California
3 reviews
0 helpful votes
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Good stuff
August 10, 2021

OK this was my experience
Went to website, looked at stuff, bought & paid for what I wanted, end of transaction

Date of experience: August 10, 2021
New Jersey
2 reviews
0 helpful votes
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First Timer
August 10, 2021
Updated review

I enjoyed looking through the site, lots of beautiful items to choose from.

Date of experience: August 10, 2021

Site is set up nicely, easy to navigate and lots to...
July 11, 2021
Previous review

Site is set up nicely, easy to navigate and lots to look at.

Date of experience: July 11, 2021
New Mexico
2 reviews
0 helpful votes
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The blue dress is not at all what I expected.
August 10, 2021
Updated review

Pretty clothes, but the dress needs to be returned. It's really not a good quality.

Date of experience: August 10, 2021

So much, so pretty!
July 11, 2021
Previous review

So much, so pretty!

Date of experience: July 11, 2021
GB
1 review
0 helpful votes
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I bought several clothes from this website. A skirt and some long dresses that have a perfect fit. Your clothing line is fabulous. I would recommend it to everyone.

Date of experience: August 10, 2021
California
1 review
0 helpful votes
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I have ordered 4 dresses with your online boutique so far, I loved all my dresses. I had a problem with one of the dresses and you all were extremely quick to send me a replacement to make sure I was satisfied. Recommended.

Date of experience: August 10, 2021
Pennsylvania
3 reviews
0 helpful votes
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Hopeful
August 10, 2021
Updated review

It was very easy to shop and check the sides. Being from another country, I do hope the sizes are equivalent to U. S sizes.

Date of experience: August 10, 2021

It was very easy to shop and check the sides
July 10, 2021
Previous review

It was very easy to shop and check the sides. Being from another country, I do hope the sizes are equivalent to U. S sizes.

Date of experience: July 10, 2021
Missouri
2 reviews
0 helpful votes
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Around the woy
August 9, 2021
Updated review

Straight forward, dress as described. It would have been a perfect fit if it stretched just a little more. It is see through so put on boxer shorts underneath.

Date of experience: August 9, 2021

Straight forward
July 8, 2021
Previous review

Straight forward

Date of experience: July 8, 2021
California
1 review
0 helpful votes
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I had the pleasure of buying a beautiful dress. I made a mistake with my measurements and the online boutique notified me to correct my measurements. After my many mistakes. I received my beautiful dress in a timely manner. I would recommend it to others, I am very happy with my purchase here.

Date of experience: August 9, 2021
Texas
1 review
0 helpful votes
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Very satisfied with the customer service. They are very quick to respond to a request and have found that they solve problems with prompt courteous service, excellent clothing website!

Date of experience: August 9, 2021
Texas
1 review
0 helpful votes
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Happy
August 9, 2021
Updated review

Beautiful clothes. I loved materials, styles and prices

Date of experience: August 9, 2021

I had one other order
July 9, 2021
Previous review

I had one other order. Beautiful clothes and no problems.

Date of experience: July 9, 2021
Florida
1 review
0 helpful votes
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Through cookie tracking suggestion, I was connected to AnnieCloth and saw a super cute top that I loved on sight! I clicked and was taken to the Annie Cloth website where I added that shirt to my bag (after confirming the size was appropriate per the size chart; and was a little big because I wanted it to fit loose), and ended up purchasing 2 other shirts; one red and one gray. All I planned to fit me a little loose, so I ordered the next size up. No where was it posted this company is in China, so when that foreign transaction fee shows up, it's a little surprising.

Fast forward to 3 weeks after my order when 2/3 of my shirts show up. The fabric/material was not as described on the web. Instead of a well-made blouse in red, which would have fit me loosely, and been a medium thickness cotton blend, I received a fairly made blouse, in coral, of thin (almost see-through) material, which was loose on the waistline, tight around my chest and arms. The gray shirt had the same issues, and the original piece which led me to their site was on back-order (which I cancelled).

I emailed customer service and told them of all the issues, and they began arguing with me that I needed to send them photographs in order to get a return authorization based on color. After explaining that color was only one of the multiple problems with the product and sending photographs, the "customer service rep" still went back and forth with me for at least one week before they finally relented and sent me a return authorization. P.S. I would have to pay to send the products back to CHINA.

I placed this order in April 2021, it was May before the 2 shirts shipped, I sent them back the first week of June 2021, and I am still waiting for my refund credit to appear on my card.

If I would have known this was coming from China, I would have never gone to their website. Too many international hang-ups to deal with for a shirt, especially when the product quality was abysmal.

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 9, 2021
Miss W. — Anniecloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number and the tracking number for your return parcel to check?

We will refund you the purchase price of the returned item(s) once we receive it/them in good condition.

Your claim/complaint/feedback is very important to us and to our designers. We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at service@anniecloth.com.

GB
1 review
0 helpful votes
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The perfect treatment, and the clothes in general well; The jacket that I bought in this online boutique was exactly as I expected, it is quite good.

Date of experience: August 8, 2021
Washington
2 reviews
0 helpful votes
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Great Variety!
August 8, 2021
Updated review

Love your styles! Beautiful Colors and not run of the mill. Shopping was fun.

Date of experience: August 8, 2021

Love your styles!
July 8, 2021
Previous review

Love your styles! Beautiful Colors and not run of the mill. Shopping was fun.

Date of experience: July 8, 2021
Missouri
1 review
0 helpful votes
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I like to shop online here. I can easily find my size and color. I like that they show the front and back of the garment on the model. That is important, especially when you have hips like me. The prices are excellent and the quality of the clothes keeps me coming back.

Date of experience: August 7, 2021