Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I could shop leisurely and safely without problems. The photos were clear and I hope that I get everything that I ordered (and it looks exactly the same as in the photos) in a timely fashion.
I had to return a beautiful dress on this website that I bought for my niece, it was my fault, I chose the wrong size. She received professional help. I felt really bad, but they made me feel so much better by giving me a store credit and a chance to buy again. Thanks for the great service.
I literally have no complaints about this online boutique. The girls are quick to answer my questions via email, they are very helpful and always go above and beyond to help their clients. I love clothes, and I have literally bought most of my closet from here :)
The Quality of clothes was less than expected. The material was confining and created heat.
Sorry that you are not satisfied with the item(s).
To improve the product quality and service, may I know which item you are not satisfied with?
Your opinion is important to us and we really appreciate it.
We will strive to improve the quality of our services and products.
Fun shopping, but the result was less than expected.
I posted a review this week regarding a sweatshirt that WAS NOT a sweatshirt, which was the first part of my order. Today, I was hoping that the 2nd part of my order would be better, and it was not whatsoever! I did order a sweatshirt size S that is supposed to be 37 in bust. What I received today looks so home made that a 14 year coud wear it! This company sure does well in the disappoint category, 5 for that! My fault for not checking into this company. I don't BUY from CHINA! I have the 3rd and last part of my order that will be coming sometime next week, maybe. It is CHINA. I guess the jokes on me! Totally disgusted for wasting my money! FALSE ADVERTISEMENT! For some reason I cannot upload the sweatshirt I received today! Trust me, a 14 year old could wear it! Looks nothing like their stock pic either!
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at service@anniecloth.com.
Items did not even look like items on website. I would like to return 3 items. Sent an email, never received a response.
Sorry that you are not satisfied with the item(s).
As we checked, we have replied your email on August, 17th. Please check.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at service@anniecloth.com.
PLEASE PEASE DO NOT ORDER FROM THIS COMPANY. I ordered this past spring. It took 3 months to get the packages.The quality was terrible, most items I ended up in Salvation Army. WHEN I was trying to return I was given authorization number and return address (in China), paid fortune for postage.
After many months the two packages were returned to me with note "invalid address "
This is Chinese company, this is a BIG SCAM
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at service@anniecloth.com.
While doing some late night internet shopping, I was so thankful that my question was answered in a matter of minutes by a lovely lady from this boutique that she was so helpful. I was able to complete my purchase that night instead of waiting until the next day! Unbeatable customer service. I can't wait for my dress to arrive :)
Very beautiful clothes, very consistent with the description and photos, high quality, I recommend this website. Every time I am very happy with my purchases.
Items do not have enough descriptions. Your printed measurements did not match US sizing -- therefore all item were way too small in arms and bust.
Also the fabrics were incorrect!
Thank you for your feedback and sorry for the inconvenience.
Please email us the item SPU or the link of the product， so that we could check the rpoduct details for you.
If you run into any issues, please do not hesitate to contact us at service@anniecloth.com.
The site promised great quality and style, but delivered anything but. Now, I'm trying to return the items, but have to pay return shipping to some remote China town. Also, they are offering to refund 15% so I can alter the items. What a laugh. The only thing these would be good for is making into throw pillows, but who has time for that!?
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at service@anniecloth.com.
This is my first order with your company, I'm looking forward to seeing your product.
Always fun and easy - and easy on the pocketbook, too. LOVE the designs!
This online boutique and its designs are always very beautiful and unique when I need clothes for some event or just go for a walk on the bay. Excellent customer service as always. Thank you!
My order arrived on the day stipulated by the website, even a few days before. My experience with them is very good. The quality of the dress is perfect, better impossible
Site gers buggy and jumpy if shopping isn't done quickly. First time I used the site when I was getting ready to check out it started flashing and adding quantity to each item ordered - 10 and 11 of each item; the total finally stopped at over $1200. Wouldn't let me easily change the quantities, so I deleted each item and unsubscribed. I've not been unsubscribed yet. Giving the site another chance - hope it's worth it.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Love the choice, but some have faded pictures while others too small. Love the dress on me
Loved to see the choice in style that I always loved, was a fast transaction
Very easy to maneuver site and glad you take Paypal. Love my choices and ease of ordering!
Very easy to maneuver site and glad you take Paypal
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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