Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
First of all it took 3 weeks for my order to arrive, second the item was not like the picture displaythird your return policy has a lot to be desired and it would cost me more to return it than the item is worth and only a 25%discount cost of item.
Thank you to this clothing website for your fast and efficient service! They have been as charming and dependable as the dress I bought from them! Definitely I will repeat as a customer! :)
I had a wonderful experience with this online store. I paid by PayPal and I accidentally selected the wrong address. Customer service helped make sure everything ran smoothly and was redirected in the right direction. Quick response and amazing professional service from Zolucky. Things like this are the reasons why I will become a regular buyer!
I liked all the clothes but the pants are a bit big, and only one of the sweaters was like the picture but it was still very cute and cozy, the other being pokey.
Sorry for the inconvenience!
Could you please send us some photos for the received items to check?
We value your business and we promise you that we will settle this matter at the best way we can.
Easy and cheap and very cute stuff so excited!
I ordered online here a long dress with one size more as indicated in the recommendations, good decision! The soft and good quality fabric. Good price and shipping on time.
Clothes do not match the clothes in the photos in regards to how they are made. Dresses that look like they have 2 "tiers" to the base of the dress do not at all. Dresses look to be made out of one material in the photos and are really just thin material (if light colored easily see through). Hoodie shown looking like it was made to appear as a half open hoodie over a shirt does not fit or lie open in anyway like shown. It is just a big bulky, uncomfortable mess. Jewelry for the most part is nice. Would say do not buy any of the clothes unless you want to be disappointed.
Thank you for your feedback.
We commit to providing a better shopping experience to consumers.
The pictures of some items do not show the features of the items. I could not tell what type of collar a shirt has because the model's hair was covering it.
The pictures of some items do not show the features of the items. I could not tell what type of collar a shirt has because the model's hair was covering it.
The clothing I received was definitely NOT like the pictures and I couldn't return them because of the short return timeline. I am out quite a bit of money and didn't even get to keep half of what I ordered. Just truly disappointed. I won't be purchasing again.
The website was easy to navigate and everything went faster than I expected. The prices are excellent (very low) and the quality is high.
I ordered different colored blouses here for everyday use at my work, I loved them all! Now I also use them on weekends, they are very bright and their color is very bright, I was very happy
I wrote an email to this website to check the status of my order there, I got a quick response and it was delivered on time, and they corrected the problem without any problem. I am in love with my dress... Very satisfied customer.
Returns impossible without losing all yr $$. Postage to China costs too much to make it worth refunding purchase cost. They tried to negotiate amount of refund without returning but not worth it. Shockingly bad policy
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers.
We value your business and we promise you that we will settle this matter at the best way we can.
Need info re possible returns/refunds on the website
Does not match pictures shown for items. Very poor quality. Nothing like the great quality items I received from Zulily
Great selection and price. First time buyer hoping products hold up to my expectations
A bit frustrating but looking forward to receiving my first purchase with what looks to be a good expeSizingrience... thank you!
The online store has a lot of great quality clothes at a very reasonable price. I have friends who order clothes from here and so far I have had a good experience! I definitely love it.
There is a fantastic range of clothing and the website is easy to navigate. My order arrived on time. I absolutely recommend this online boutique.
First order I ordered my usual size. Received items marked with my usual size but they were at least two sizes too small. Decided to try again, this time ordering the largest size available. Still way too small. Nothing fits. Big hassle to return. Not as pictured. Very cheap and flimsy. Will not purchase ever again.
Good selection, but garment sizes inconsistent. Some loose, others snug.
Both the sweatshirt and dress I ordered were made from a pathetic source that I wouldn't even call material.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers.
We value your business and we promise you that we will settle this matter at the best way we can.