From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Tons of great upgrades and stock parts for good prices! Endless options.
They always have whatever ever I need for my truck and best of all there are some many different ways to pay. If I'm down on cash there's a way for that
I ordered a full set of rought country wheels. 2 of them came in perfect condition all the protection you would expect cloth covers plastic bag protective ring on the lips. 2 of them however arrived with the boxes damaged and absolutely no protection on the wheels inside the box at all. Both of them had sever deep scratches and stuff marks like they had been dropped and returned and reshipped back out to me.
My only other previous experience was to purchase a gift card. So that was simple and self explanatory
After receiving the wrong parts i returned as prompted the parts with the proper part in the box ( my old part) along with detailed pictures and measurements in hopes of the correct parts being sent. I called customer support and was given the runaround. Wrong parts no refund.
Hello Mike,
I left you a voicemail this morning, regarding the order for the Motive Gear 9.75- Inch Conversion Rear Differential Pinion Bearing kit. I apologize that this is not fitting correctly as advertised. I setup the return and the return label should be emailed over shortly to you. Once the item is dropped of with FedEx and scanned your refund will be issued within 7-10 business days. If you would like to work with me or a sales tech to try and see if we have the correct part for you please feel free to reach back out to us.
Thank you,
Allison
If you feel your issue has been resolved, we'd be so grateful if you could update your review.
Your feedback not only helps us—it also helps other customers! Thank you again for giving us the opportunity to make things right.
I love buy my part from American Truck. They always have the item that I need to help me with my project.
Always well described products as to be sure for fitment. Very simple transaction.
I called American Trucks on a weekend; never really expecting to reach a real person. But I did!
Tyler in Pennsylvania answered the phone. He was polite, professional and helpful. He assisted me in placing my order and made sure I got the best price. Three days later, the truck accessories I ordered were on my doorstep! American Trucks will be my first choice when looking for additional accessories for my Ford F-150.
Purchased a whipple CAI for 2020 F150. Was semi a CAI for a 2015-2017. Produced a CEL after install.
Hello Ricardo,
I apologize for the issues you are experiencing with this Whipple. I just sent you an email trying to get to the root of the problem to see if we can rectify this for you with another solution versus a return. At your earliest convenience please get back to me.
Thank you,
Allison
If you feel your issue has been resolved, we'd be so grateful if you could update your review.
Your feedback not only helps us—it also helps other customers! Thank you again for giving us the opportunity to make things right.
Good description of parts good variety fast easy checkout fast free shipping
I purchased a skid plate that was supposed to be a simple install. Turns out even though I purchased the CORRECT part for my Year / Make / Model, it simply won't fit. I'm extremely pissed about this. Never again.
Hello Mathew,
I'm sorry that the skid plate is not fitting as advertised. I see you spoke with customer service on Friday the 1st and were advised that you needed to trim the original one. You stated that you were going to take it to a shop or look to make the modifications yourself. If you were unsuccessful or dissatisfied with the results, please do not hesitate to reach out to us, and we can start the return process for you. I have issued you additional promotional credit to use on a future purchase online or over the phone. I apologize again, and if there is anything else that we can assist you with, please feel free to let us know.
Thank you,
Allison
I ordered the boomerang 8ft truck bed mat for my 2025 GMC 3500hd. Finding an 8ft mat that fit and heavy enough to stay in the bed without velcro was difficult. This mat was reasonably priced, fit like a glove and was rapidly shipped. I'm completely satisfied with american truck.com
Excellent service, fast easy checkout, easy returns and credit process
Awesome company and always has what I need and more😁
Site content is very thorough for each product listed helping consumers to make the correct choices for them
American Trucks has a great selection and is easy to find what you are looking for.
Placed an order for an upgraded trans pan with proper truck specs and the wrong part was listed as correct in their system. Set me back 1k in time lost and mechanic putting everything back togather twice over.
Hello Kirt,
I'm sorry to hear that the product you purchased was incorrect for your vehicle. I completely understand your frustration, and we did not mean to cause any inconvenience. If you have not already done so, please reach out to customer service and see if there is anything else we can do for you. We understand that time is money, and we truly value your time and business. I hope you give us the opportunity to look into rectifying this for you.
Thank you,
Allison
My experience was very good the knowledge displayed by the salesperson was very good
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Brandon,
Thanks for speaking with me this evening, glad we where able to work together to figure out where these shipped from to prevent this from happening again. If you run into anymore trouble don't hesitate to reach out to me! Have a great weekend.
Allison
I'm glad we were able to get this resolved for you. If you feel the experience has improved, we'd really appreciate it if you considered updating your review to reflect it. Your feedback helps us get better — and helps others too!