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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Absolutely love this exhaust! Easy install and sounds great..
I ordered this from American Truck because it was going to get to my house by Saturday. This would allow me to install on my day off. Unfortunately, American Truck uses Fedex which always runs late- and the purchase was late. Missed the delivery date. 5 days later I was able to install. Excellent fit and finish. Amazing cold air intake!
Always a pleasure to give you my money
Great services, will do business in the future thank you for shipping fast to me.
Everything was as promised and arrives sooner than anticipated, under-promise over-deliver
Very fast shipping & I must say product looks Great... Thank You... Jeff
The purchasing experience was great overall. Everything came as expected.
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
Ryan B. Worked with me to make sure an expensive purchase would fit my truck, work as I wanted it to and let me know of any changes this item would make to my truck.
Thank you for your feedback.
If you would like to discuss your review, please reach out.
I hope to hear from you soon.
Amy
Ext 257
It was very professional on time love it I'm very happy Thank you
Was disappointed to find out that they lost my bumper before it even made it to the carrier, don't know how that's possible. Same thing happened to a bull bar purchased on the same day by my wife on a different account it's crazy to believe that they can lose two consecutive orders in a row. This place has been good before but I'm not entirely happy to find out that the bumper and bull bar will be arriving much later than expected.
Thank you for speaking with me.
If you need anything else please feel free to reach out.
Amy
Ext 257
I made my first purchase an decided to only buy one wheel lock per wheel at $15, I received them and at that time I decided to purchase a whole set. Once they were ordered I asked for a refund then to find out I have to pay $10 to return the item after just purchasing a whole set.
I am sorry to hear about your experience.
Please feel free to reach out and discuss your feedback.
I hope to hear from you soon!
Amy
Ext 257
The process of ordering and checking out was super fast and easy, even found an additional coupon code to cover part of tax, and shipping was 3 days, thoroughly impressed with that aspect. I will continue to hunt for deals on AT, the system is precise with confirmation and tracking, accurate to the "T" and would buy from them again.
Thank you for speaking with me.
If you need anything else, please reach out.
Thanks again!
Amy
Ext 257
I order on line hoping that the console lock box would fit my new 2022 Tremor. It did!
Order, Pay, Ship, Receive…just as it should be and exactly what other companies screw up. I will order more parts in the future.
Easy ordering and very helpful... just what I need.
Very easy and great parts took little effort to install and looks great, turn light only worked with high Beams but I fixed it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear about your experience.
Please feel free to reach out to discuss your feedback.
I hope to hear from you soon.
Amy
Ext 257