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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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Seriously no need to look anywhere else. This site has great prices and fantastic videos for a lot of products that help greatly when trying to decide on a product.
First time ordering from you we'll see how it goes.
Update:
It looks pretty good but I should have ordered the gloss black version. Other than that no complaints.
The item I bought didn't fit and my money was immediately refunded.
I Waited one week to receive a bent running board?
Easy to find parts for my truck and shipping was really fast
Easy ordering, fair prices, quick delivery. Equipment ordered fit right into original equipment spot. No issues
Great experience, got my exhaust 1 day earlier than expected,, exact fit for my 09 f150 platinum,,, had to cut off my old exhaust, 13 years of rusted bolts,, new bolts and clamps fit perfect, didn't have to modify or run out and get different size bolts like other reviews were saying, sound is great, loud, but not loud, if that makes sense,, overall, very happy with the flowmaster fx
They lie to you about shipping and when you cancel. 5 days to get your money back. If they lie from the start, then I would say nope not at all. Run buy else where
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
My order shipped fast and I got it on time. Very easy to install in maybe 20 minutes.
Great experience, great user interface. I go out of my way to try and purchase all my aftermarket truck needs through AT.
All three of the e item's purchased came within a few days. However, the box containing my window visor was crushed and I had to return it.
My order was filled and delivered before the projected date. I actually purchased this for my grandson who just got his first truck. He has not open the box yet, but is excited.
I have not opened the box yet however the package appears to be in good condition. Don't worry you will be contacted if I have any issues.
Easy finding the product. Fast pay out and quick delivery
Excellent selection of parts for my Ram and I know all my purchases will fit my truck. The installation videos are added bonus and are very helpful.
Wheel fits perfect received order in time love this site I'll be order more parts soon
The proven ground fender flares for f150 didn't fit the rear no pilot holes for rear fenders I would like my money back
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257