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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Tried to track order kept getting a broken web link. Somebody needs to run a test on your system
Fed ex dropped my package off 10 minutes from my house other then that everything works great
Awesome great customer service! Keep up the good work!
I've ordered from AT a few times, never had any issues. Packaging on the rain guards was very beat up, luckily they weren't chipped.
Wasn't impressed with the site, function and tires were a bit tight on front, delivery, was made but packaging was minimal, product wasn't damaged but looked very beat up, and disappointed that could not take advantage of any of my discounts because I used the financing service other than that they're on the truck and they look good but the process to get these wheels was left and easy compared to their sister company
My new TRX exhaust system arrived sooner than expected. Recieved notifications along the way. Very good!
Easy to deal with and product fit great. Would recommend to anyone who needs quality parts from a company that is very easy to use
It was easy to find what I was looking for and very easy to order. I was pleased with how quick I got my order.
No complaints about the product or delivery, but the after sale marketing was annoying.
Great costumer service and fast delivers!
Only thing that I ran into was one item I ordered was broke but over all they got me a new one fast!
Ordered 4 new tires and wheels. Mounted and balanced with TPMS valve stems. Arrived a day early, well packed so no damage. All in all 5 stars.
I ordered an aluminum radiator and it came in a box with a few inches of padding. I ordered it and it came the next day.
Delivery was my only issue but that I do believe falls on FedEx and their lack of ability to get off their asses while the product sat in my local for 3 days.
Absolutely the best Customer service skills!
Great communication
Deceptive add. I purchased these lights off the images provided on American trucks it clearly shows lights with a switch in fact you were just selling the lights which are no good without the switch I am severely disappointed however the price was good.
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I hope to hear from you soon.
Amy
Ext 257
I was very surprised when my package arrived after only two days.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257