American Trucks has a rating of 4.1 stars from 11,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Got these mammoth rims bc of great price but now way over planned cost even reusing tires; need deeper /longer lug nuts, factory Chevy TMPS sensors don't fit
Quick and easy to order. Ordered yesterday and already shipped
Not so much from American Trucks but from Red Rock. They need to define the Yr, Make, and model better with regards to the Ram 4th and 5th generation. Example: If I have a 2023 1500 Classic, I would have to order parts as a 2018. However, if I have a 2023 Ram I order parts as a 2023 Ram.
Hey Keith,
Thank you for your feedback, I will pass this along to my Ecom team. If there is anything else we can help you with please feel free to reach out to us.
Thank you,
Allison
My son just recently bought a Cummins powered Ram. He had many upgrades he wanted to do. Buying him Gift Cards for Christmas was a no brainer for me and a great gift for him.
Limited model has a digital rear view mirror inside and uses the camera built into OEM 3rd tail light. This item doesn't have that camera to hook up and so you lose that function. Don't see anywhere disclosing that information or I would have bought something else. Now need to replace anyways to keep the water from leaking in on oem model gaskets that fail.
Hello David,
Thank you for taking the time to speak with me today I'm glad you shared this information with us as I will look to have it added to the website. Again, if you need to setup a return you can reach me directly at EXT 1896.
Thank you,
Allison
I struggled to identify options to mount my antenna. Intended use in 2M / 70CM HAM radio installation. Antenna length on top of vehicle or on a window mount would result in excessive clearance requirements. This mount was almost perfect as it did not put the antenna far down the fender like other mounts. The mounting location was easy to access. Would prefer this to be modified so that it would not have excessive height above the cowl grill, it would look better if it "just" cleared it and would also give a few extra inches less total height to make low clearance garages more accessible.
The products are very good, and the customer service is great
After ordering and receiving my first order from your company I'm sure I will be looking for other items for my F150. Thanks!
Experience was not good at all. At the time i purchased the brake kit, it said it was in stock and the purchase went through. But the next day it decides to send an email saying it's out of stock and discontinued? Therefore my review would be a 0 out of 5 but only allowed to put one star. Last time i order from this bs website.
Hello Jesie,
I apologize for your order getting cancelled, you should of received a follow up email regarding the reason for this. If there is anything else we may assist you with please do not hesitate to reach out to us.
Thank you,
Allison
I placed an order # 26-******* for an AMP Research Power step for a Silverado 2019 LD 1500 (Legacy). Had no installation instructions, had to go through Amp Research. I called American Trucks to make sure that the steps would fit my Legacy Chevy. Your representative assured me this was the right steps. At this time I'm on the phone trying to fix the problem. I hope I don't have to send it back for being the wrong steps.
Hello Pablo,
We spoke on the phone this afternoon regarding the steps, I'm sorry they do not fit your truck and you have to go through the return now, please keep an eye on your email for our Return Techs to reach out to you and send you that return label. I have also issued you a voucher to use on your next purchase with us online or over the phone and it is good for 1 month.
Thank you,
Allison
I received an email about a sale, made a purchase the same day, then 3 days later I received an email that my order was canceled without an explanation. I called in to find out why and was told the item was discontinued. Strangely enough, that same item is still for sale on the website but priced $750 higher. It's glaringly apparent that someone mispriced the item and rather than be honest and own up to the mistake, chose to lie about it and lose a customer over it.
Hello Joshua,
I apologize that your order was cancelled I did locate it and I do see it was part of our PowerStop brake products that we had an issue with last week regarding pricing. We quickly cancelled any orders that were not shipped removed the effected items from the website to fix our error. We did send a follow up email regarding this but apologize if you never received it. I have issued you a voucher to use on your next purchase with us for the inconvenience. If you need anything else please feel free to give us a shout.
Thank you,
Allison
My truck rear brakes seized. I ordered a brake kit and had a scheduled repair in a timely fashion. My order shipped and was later canceled by AT. This caused a major inconvenience and pushed back the timeline of getting my truck repaired.
There needs to be more of savings.
I would buy more products if there was more interest in coupons or earning discounts from purchases.
I was able to determine the parts I needed from the well illustrated website, made the order and had them delivered in good order. 100% satisfied.
Easy order process. I'd totally recommend. I will be ordering more products.
Looks to be nice quality. Like the brackets for mounting fog lights.
Were as advertised. Very happy with the quality. Delivered quickly as well, which is a plus.
Quickly received! Will buy from again in the very near future.
Great service, fast delivery and quality product. Would recommend them for anyone who needs parts.
520$ manifold "kit"and they don't ship all the parts. Got my "kit" today and brought it to the shop to get installed just to realize they didn't put gaskets in the box. So here I am paying 520 for a partial order on top of paying 50 for new gaskets on top of 500 installation fee. But it's ok because they refunded me 25$!?!? Learn how to package all parts before shipping or not be so cheap when refunding. That 25 doesn't even pay for my gas to drop my truck off at the shop. Terrible customer service. This is the first and last time ordering off this site
Hello Keynin,
I just left you a voicemail regarding your review above, I apologize that the gaskets were missing from this kit and you didn't find the resolution satisfactory. As stated in the voicemail the additional refund was issued back to your original payment method. If you need anything further please do not hesitate to reach out to me directly.
Thank you,
Allison EXT 1896
520$ manifold kit and don't even receive all the parts. Got my box today and brought my truck into the shop with my kit just to realize they didn't put gaskets in it. So here I am paying 50 more for new gaskets on top of the 520 for the manifold "kit" on top of 500$ installation fee. But it's ok they refunded me 25$!?!? Very cheap and unprofessional in my opinion. Learn how to ship all the parts or maybe not be so cheap on the refunds. 25$ doesn't help me at all. Will not be ordering off this site again.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.
Joshua,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly