Overview
American Trucks has a rating of 4 stars from 11,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
Great experience exactly what they said it was my only complaint would be FedEx but that's not AT problem definitely be buying from them in the future
Ordering went fine, verified the part would fit my truck, arrived as scheduled.
Just installed and no lights work at all, it's plug and play and the red plastic housing is different has a darker edge than the OEM lense on passenger side. Checked bulbs that came with it and they are ok, checked plug is right and locked,OK. OEM passenger side lights work as before. Drivers side OEM worked just the lense was cracked and had a hole.
My guess wired wrong from China and now it's about to rain so I can't resolve the issue or use the truck until rain is done.
I ordered the part because your site said it world fit a RAM 2500. It didn't. I usually don't leave reviews like this but, I was told I'd have an RMA last week and haven't received it. It was a hassle getting through the first time. I just want to return it.
I had a broken cap on a ball joint that was delivered and I called to have it replaced no problem. Everything worked out I'm satisfied.
Haven,t received the part yet ordered on Jan 6th. Haven't heard that it has been shipped. Would like to know when I can expect the part.
Ordered item on Dec 5. On Dec 6 and 7 I received emails for a review. What's to review? All I did was placed order. Now its Dec 15 and have not received item.
Hey Jeff,
I apologize for the delay with your order this item shipped directly from our supplier to you therefor it took a little longer to process with them. But good news it did ship and is due for delivery on 12/18 by fed ex tracking # 770716538550. You can view tracking and estimated ship dates through our customer portal which is orders.americantrucks.com in the future if needed. I also issued you a voucher to use on your next purchase online or over the phone for the inconvenience.
Thank you,
Allison
Great website, quick delivery and a perfect fit. Going to be my go to Accessory dealer from now on
Easy site to navigate in good quality parts arrives on time shipped in good packaging material no damage to anything
Actually one of the worst online businesses i have ever used. Wrong item delivered, then new Item was supposedly shipped.that never happened. Then I repurchased the same part. Now zero info on status. It's insane.
Hello Ruben,
I am sorry I missed you today, I attempted to call the phone number on file regarding your review and your order for the Tailgate Hinge Bushing but the vicemail box was full. I just wanted to make sure that you knew the new order that you placed for the correct item is on it's way and is due for delivery today the 27th by Fed Ex between 2:00 & 3:00 PM EST. We apologize again for the incorrect item being shipped and I have texted you the fed ex tracking link to your cell phone. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Arrived broken on the far left, front corner. Didn't notice until after installation...not cool. Not happy.
Hi Jonathan,
Thank you for taking my call today, and if you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
Ordered a part from AT on 1/16. Also ordered a part from China same day. Recieved the part from China 3 days ago 1/27. Still no update on my order from AT. Messaged an assistant yesterday 1/29 and she sent in a request about the part ordered. Got a message from AT today saying part is not in stock? Why is it, it took 16 days to find this out, probably still wouldn't know now if it weren't for the assistant sending in the request?. If I knew the part was not in stock/ Backordered. I would have bought the part elsewhere and would have already installed it on my vehicle?. Getting a part from China before even getting any shipping feedback from AT really says something?. I wont be buying from AT anytime soon?. Simply because this whole experience is uncalled for and is very disappointing and inconvenient. Then the shipping changed again! So I canceled my purchase not waiting forever, I will just purchase said part elsewhere. Needless to say it is very important to keep inventory updated on the site in order to keep customers satisfied deffenetely before purchased or at least notify the customer that purchased the part immediately that the part was not in stock and not wait on them to ask 16 days later?. Now it's a waiting game on when my money will be back and available in my acct?.
Hello Adam,
I'm sorry to hear your part was backordered! I reviewed your account, and the refund was issued this morning (1/31/25) back to your original payment method. Again, I apologize for any inconvenience this caused, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I bought the Grille Guard last night and the today get a email saying they no longer have it and it has been discontinued. Do not offer something that you dont have.
Hello Kent,
I located your order for the grill guard, I see this was a direct ship from our manufacture to you. We do the best we can at keeping our online website up to date with inventory but sometimes when it comes directly from the supplier we might not have the most up to date information reflected. We apologize for any inconvenience this may have caused you, I went ahead and issued you a voucher to use on your next purchase online or over the phone.
Thank you,
Allison
I called to get info on rocker panels for my F-150. Jess was so helpful. Found the slip on panels I was looking for and then found an open box of corners. Jess describe any marks or damage on the open box items, It was so nice to work with a company that looks to save you money instead of ripping you off. You need to hire ten more employees like Jess.
The product arrived today without notice—heavy parts for the lady working from home.
It's a Rough Country kit. Good price, I hope it works with my 2024 Ranger. The Rough Country site has no listing for the Ford 2024-2025 Ranger.
Hello Raul,
I'm sorry you didn't get the tracking information! I was able to review your order for the Rough Country 6-Inch Suspension Lift Kit, and after doing some research it should fit the 2024 Ranger (and up to the 2025). If you have any issues with fitment, please reach out and we'll be happy to get it fixed. We work directly with Rough Country, so if there are any issues we'll make sure it gets fixed.
Again, I apologize for any inconvenience the delivery caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Ordered a few items from American Trucks and after a quick confirmation of shipment providers, I was comfortable ordering with the assurance of delivery to my door. Sure enough, within a week I had all items delivered by FedEx right on my front steps.
While I have nothing but praise for American Trucks easy navigation if webpage, prompt delivery and competitive pricing the mfgr of the part (driver and passenger heated per tow mirrors) while making a quality product failed to include proper hardware.
3 mounting bolts should of been all thread design so fortunately I have a vast bolt collection and was able to improvise. This is only reason I didn't give 5 Stars
Ordered a set of sniper steps that were (open box) Stated that they may have small scratches, minor imperfections etc. When I received them they were actually a used set that someone had installed. There were broken bolts in the rivet nuts, bent step with the plastic end destroyed and not in good shape. I would never buy open box from this company again.
Hello Ted,
Thank you for taking my call, appreciate your honest feedback, if you need anything else please let me know.
Thank you,
Allison
I loved how fast and easy it was to find what I needed. It also was shipped to my house around 2 days earlier than expected and that was with the standard shipping! I will continue to use American Trucks for anything I need in the future
I've bought 3 different items from American Truck and I'm pleased with the selection and how fast I get the orders.
- Visit Website
- Paoli, Pennsylvania, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
I just left you a voicemail regarding your review and how you would like to proceed with either an return for replacement or refund. Please feel free to reach back out at your earliest convivence for assistance.
Thank you,
Allison