Overview
American Trucks has a rating of 4.1 stars from 11,076 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
Great service and fast shipping, ordered on Monday and was at my door on Tuesday easy to put on and directions were great 👍
I still have not received my order. I have been waiting for about a month or so and still haven't received my seat covers.
My drivers side mirror stopped working (power fold, heated, etc.) and began moving while driving. It had to be replaced, and I found it easily on the AT website, was able to read the description which is important to replace the right part and checked out quickly with no hiccups. I received my mirror the next day and it has worked perfectly since. Thank you, AT! The next time I need a part I will definitely come back to you!
The website was very easy to navigate and very informative and offered a lot of good options. Easy to check out.
Got the exhaust went to put it on it was easy and to the point. Sounds amazing. Good quality. Easy install.
Ken was very clear on the phone and knew exactly what I was looking for. From purchasing to receiving was a pleasant experience. I would choose this company again!
If I could give additional stars I would. I also priced out most of these parts through other websites and American trucks was Little cheaper on everything. Not to mention their inventory and how easy it is to navigate their website. Fitment verification. All parts showed in perfect condition. UPS delivered at no additional cost, just another Star in my book as they use qualified and trusted logistics company To get the parts to your door.
I don't have all the parts installed but the ones that I did I had orw install and they said everything went together great.
Very prompt communication after order was placed. Great follow up on status of eah shipment. Shipping was kinda costly to my location. I like it
Ordering was easy and shipping was fast. The product fit my truck perfectly and was easy to install. I'll definitely order again from AT.
I ordered a previously opened fox 2.0 stabilizer for my F250 and they had a discounted version that had been previously sold and returned, but it did not say anything about all the parts being loose in the box and some missing
Hey Scott,
Thank you for speaking with me this afternoon, I havenotated your account as discussed and if there is anything else we may assist you with my direct extension is 1896.
Thank you,
Allison
Awesome quality and fast shipping but hole pattern doesn't match my year vehicle 2024 super duty. No worries I can drill new holes
Hello,
Thank you for sharing your feedback on your recent purchase! I'm so glad you like the quality and the shipping was fast. I commend you on making the modifications to the product so it will fit. If you need anything else please feel free to reach out to customer service.
Thank you,
Allison
Delivery was super fast, quality seems excellent. I will give a 5 star review although one of the tires arrived unbalanced.
Sales team was knowledgeable and professional. Helped with applying my credit towards a different purchase.
Item ordered 12-3
Description said 2 to 3 free delivery with $149.99 oversized item fee
Delivery service was supposed to be UPS it was not
Item was finally delivered 12-12 by a shoddy delivery company that scratched my item and damaged my property
In the meantime of waiting for my item I received over dozen emails from American truck about the same item I just purchased
Hello Jesse,
I just sent you an email following up regarding your review, I apologize this arrived damaged at your earliest convenience please feel free to respond.
Thank you,
Allison
I placed an order for a brush guard on 12-3 set up the payment info when I ordered the item the description said free 2 to 3 day delivery by UPS there was a $149.99 oversized item charge I paid the fee a couple days later I received info the carrier was not UPS but would be delivered by Pilot then in the email it said Pilot was now Masrk or something like that email stated estimated delivery was 12-11 now I'm no rocket scientist but that is not 2 to 3 days well 12-11 comes no delivery 12-12 comes in morning nothing then late morning email says delivery appointment scheduled now this is first I've heard from anyone I was away at meetings. On my way home my wife tells me my item was delivered but she was not happy the delivery driver broke one of her solar lights by the side walk and pulled or pushed their cart over one of her late mom's flowers. When I got home I noticed the driver got into the yard with the truck they did pull or push their cart over her flowers and broke her solar light also the item I ordered was all scratched up now I know the company is not responsible for the delivery company but clearly the order said delivery UPS not some unprofessional delivery service
The Rep was super helpful and very knowledgeable. I highly recommend as one blue collar guy to another ……
Placed order 3 days ago still hasn't shipped i don't know how I could possibly give a review as I haven't even recieved a tracking number
Ordered over phone spoke to Ron G. Knowledgeable and eager to help find products for my Ram 1500 pickup. Good customer service and easy to order from. Wide variety of products targeted for your truck.
I have enjoyed American Truck products and have had no problems with all that I have ordered. Keep up the good work!
Thank You
I love this company, and they have the best products! Thank You!
I thought the site was very easy to navigate. Items I was looking for were found with ease. I have had Rough Country fender flares before and find the quality and fitment excellent.
Found what i needed. Fair pricing. Was on my doorstep in two days. Will order from American Trucks again!
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- Paoli, Pennsylvania, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aurel,
I just sent you an email regarding your review and going into further detail around it. I apologize for the delay with your order and as I stated I released the replacement to ship out. Please keep an eye on your email for updated tracking information. If you need anything else please feel free to reach out to us.
Thank you,
Allison