From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Would be awesome if my order showed up as fast as this review request.
Ordered a flat tow base plate and paid to have it installed, only to learn the clips required to hook to the RV tow bars were not in the box. Customer service was useless. They wanted the parts uninstalled and returned for a refund, or accept a credit of $87 when the purchase price was $650. We have around $1K unto this with no resolution. They blame the manufacturer and keep repeating they are the retailer. Stand behind what you sell! It's their responsibility to work it out with their supplier but NO, they screw the end customer RUN don't walk!
Hello Danielle,
I'm sorry to hear that your item arrived with missing clips. I see you already spoke to customer service and a service supervisor and I apologize we where not able to come to a better resolution. At this point the item is out of stock and we do not have the replacement parts to send you neither does the supplier. A return is where we landed and you should of received the link for the photos then your label will arrive after our tech return department reviews and reaches out to you via email. If you need anything else please let us know.
Thank you,
Allison
Ordered a part. Wrong size. Reached out to customer service within hours to cancel the order. Customer service got back to me asking "oH wHy?!?!" am I canceling the order. Got back to them, and the order was then shipped. Customer service got back to me "oH sO sOrRy! ORdeR wAs ShIpPeD!" Yes- because you wasted time asking me stupid questions instead of canceling my order like I asked you too. They then attempted to charge ME for the return label. BS experience overall.
Hello Jennifer,
I'm sorry we were not able to cancel your order per your request. Our cancellation window for orders after they are placed is normally very short, typically 30 minutes at most. We also ask for the reason for cancellation as part of our policy. For the fastest service, we recommend that you call us over the phone. All emails are answered within 24-48 hours and are addressed in the order they are received. At this point, I see you were sent a return label, and we waived the cost of the FedEx label as well. I apologize again for your experience, and if there is anything else we can assist you with, please let us know.
Thank you,
Allison
High quality material and paint! Fits perfectly and very quick and easy to install. Took me about an hour and I took my time to not make any mistakes. I added a 5.3 L Vortec chrome badge to give it a special touch. Looks like it all came with the truck from the factory. Very pleased!
Order shipped fast. But when I got it the dual tip was not in the box. I called and had to send pictures of the box and what I got. Which made no sense as I was missing a whole piece so I'm not sure why I need to send pictures of what I did receive. Then was told it'll take 2 days to be reviewed and up to 10 days to be resolved! Why not just ship me the tip I paid for. Also one of the pipes had a flat spot I had to fix to get the pipes to fit together.
Hello Jeremy,
I'm sorry that you received an Exhaust and it was missing the tip. We do not mean to cause any inconvenience and want to rectify this situation as quickly as possible. We ask for photos on every return no matter how big or small. Some manufactures prefer we work directly with them on any returns as they stand behind the products they sell and want our customers to make sure they get taken care of by us and them. Once photos are submitted which you have already done we will be reaching out to you with in 2-3 business days via email normally on next steps. This can consist of the tips being shipped, a full replacement, or another solution. It should not take 10 days to get this taken care of. As far as the small flat spot you encountered during inspection I have issued you some promotional credit due to this inconvenience as well. The promotional credit can be used on a future purchase online or over the phone. If customer service can be of any further assistance please reach out to us.
Allison
I spoke with 2 sales people before I ordered, both said the organizer would fit my F-150 STX. They were both wrong. Frustrating to say the least. Now I get to go through the hassle of returning it. 1 star cause I can't give it zero!
Hello Eric,
I apologize that the Center Console Organizer Tray did not fit your truck. I understand your frustration after speaking to our sales techs, who advised you that it should fit, and it didn't. This is certainly disappointing, to say the least, and we truly apologize for this. I have refunded your 2-day expedited shipping fee since this item arrived but did not fit. I see your return is being processed with one of our Return Techs, and communication via email has started. Please continue to monitor your email for more updates regarding your recent request as well as your return label. If you need anything else, please feel free to reach out to us.
Thank you,
Allison
Advertised if you spent more than $119 you got free 2-3 day shipping. My shipments won't arrive for over a week.
Hello Chad,
I'm sorry to hear that your order will not be arriving within the time you expected or that was advertised. I located your account and see that both items are shipping directly from the supplier to you. The products shipping from the supplier do have a longer processing time. Therefore, this is the reason for the delayed shipping and for not arriving within the 1-3 business day timeframe. Also, for your reference, our free shipping applies to orders of $149 or more for ground shipping only; some exclusions do apply. Due to this inconvenience, I have issued you a promotional credit to use on your next purchase, either online or over the phone. You can also use our customer portal to see estimated ship dates, tracking, and print invoices. That portal is orders.americantrucks.com.
Thank you,
Allison
Don't know. It hasn't shipped yet. At least I haven't received a notification that it has
I had ordered a set of wheels and when I realized I goofed up, I had called and I was able to talk with Mike and he was a heck of a helper. He got me all squirt away and helped me get my new wheels and tires ordered and he was very friendly. Definitely one of the best people I could've asked for.
Ordered lug nuts for my 2016 F150. The ones they sent did not fit. Brand new in box and just wanted the right ones. Said order to old and would not correct. Not at all an American Company.
I would have given 5 stars however my last order was for a pre painted spoiler for my truck. I noticed while installing a
Black film under the paint it was missing paint and just clear coated over some of the original
ABS plastic. So it was not red it had a few shadows of black then at the bottom of the unit there was excessive amount of silver sparkle from the metallic in the paint. Again the unit was installed so I did not want to rip it off. They did offer me a store credit for a partial amount but in the end I would have been happier with just a professional paint coating and not having to deal with this. I used touchup red on the black marks and will live with the metallic flakes since u only notice them from 3-5 ft. :(
My ordering experience was good, it's not my first time ordering from American truck.
The universal mount catch can came with the wrong size hose, which to AT's credit, they disclosed in the install video. What did catch me off guard was no mounting bracket. So I have to get bigger hoses and find an appropriate bracket to mount the catch can. I've purchased several items so far and have had a good experience so far, so this was definitely disappointing. Felt like I was buying from Amazon l, not a dedicated company.
I requested my order to be canceled not even 24 hours after I ordered it. I spoke with Jett on the chat and he confirmed my order would be deleted snd even gave me the last 4 of the card number they would come back to. Then they shipped my order 7 hours later and completely disregarded my request and now I have to send it back snd the other lady on the chat didn't even confirm if I would get all my money back for the "protection plan and everything". Completely useless customer service and terrible way to treat paying customers. Left me out of over $1,000 for Father's Day weekend. And the kicker is I had a separate order that I told them was good to go and I still wanted that, and that still hasn't even shipped yet but the order I submitted to be canceled has. Unreal.
Hey Dylan,
I'm sorry to hear that you attempted to cancel the FASS Titanium Signature Series Diesel Fuel System and were unsuccessful. I believe some important information regarding how the cancellation works was left out of the conversation with customer service, and for that, I apologize. This item was shipped directly from our supplier to you. Therefore, we have to submit a cancellation request to the supplier for them to confirm they can cancel and that the product has not already been shipped. In this case, that was the issue; they had shipped prior to us confirming the cancellation with them. I see the item was delivered today, 6/16, and your return is just waiting on photos to be uploaded. Then your RMA will be sent to you shortly. This return tag will be at no charge to you. I apologize again, and if there is anything else that we can assist you with, please feel free to reach out to us.
Thank you,
Allison
Excellent customer service, products priced well. I just started building my F-150 and I keep coming back to American Trucks. Thanks guys!
I had been between AT and another similar online store I decided to got wt AT and am glad I did my items all arrived in 2 days even the mirrors were a day early. Have everything installed and already looking for my next mids/upgrades!.
Great company, great customer service and I recommend to anyone looking to buy parts for their truck all day!
Ordered a part was suppose to get 1-3 day shipping because it was over a certain amount two days later item still hasn't shipped and has an estimated ship date of 6/18... Eight days after the order was placed
Hello Chris,
I located your order for the Spectre Performance Cold Air Intake with Red Filter. I apologize for the delay in shipping, it seems this item is coming directly from the supplier to you. Therefore, causing a longer processing time than normal. We do apologize for this and the most updated estimated ship date that we have been provided with is June 16th-June 18th. Please continue to keep an eye on your email for further communication and tracking information regarding your order. Due to this inconvenience, I have also issued you a promotional credit that is good for 30 days from today's date and can be used online or over the phone. If there is anything else that we can assist with please feel free to reach out to us.
Thank you,
Allison
I tried to install them and they don't even go on I guess I need a different kind of mud flap. I don't have any mudlaps on and apparently these have to go over the existing ones doesn't make any sense.
Hello Devin,
I apologize that the Mud Guards that you purchased are not fitting correctly. I left you a voicemail offering assistance to setup a return or possibly consult with sales to see if there is something different we can offer you. Please feel free to give me a call back at your earliest convenience.
Thank you,
Allison
I recently purchased a new truck from a dealership and, eager to customize it, ordered side bars to arrive around the time my truck was delivered from another dealership in a different city. To my surprise, the truck already had side bars installed, which wasn't listed on the website. Since my ordered side bars were already en route, I needed to return them, and I was initially concerned about the process due to the item's size and weight. However, the return was seamless, with only a $25 shipping/restocking fee, which I found very reasonable. I used the resulting store credit to purchase an LED light bar for behind my grille. The entire process was straightforward via their website chat tool. Overall, I'm extremely satisfied with my experience and would highly recommend them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lee.
We have a customer portal that you can use to view tracking, estimated ship dates and print invoices if you want to check on your order without calling or chatting customer service it is orders.americantrucks.com. Or if you prefer you can chat or give us a call!
Thank you,
Allison