AmericanHomeShield

Purchase AHS warranty for my home on 11/3/2022; was told all systems were covered. I was
ToId and I have a copy of my 14 page policy summary that I had $5000 in air conditioning
Coverage. Air Conditioning compressor blew up after resetting a breaker that had tripped;
Opened service request with AH S, they sent a tech out; waited 6 days (in Texas heat) to
Be told AHS says not covered. Received call 4 days later from technician representing and every call; being charged to cancel a policy - when the account summary clearly stated "
Cancel at Any Time". PERIOD

Full disclosure: I have initiated a social media campaign to boycott AHSand warn others of their
Practices. SeeTikTok - suzieintexasusa

I will continue to voice my outrage until I amcompensated per the ACCOUNT SUMMARY. Our unit
Was a 7.5 ton, 3 phase unit - AHScovers {and I clarified upon buying the policy in
11/22) up to a 5 ton unit at $5000. It does not say LIMITED TO A 5 TON UNIT. I agreed at
That time and with the sales rep that any charges over the replacement of a 5 ton unit I
Would be responsible for. AHSalso states that the unit must be on a single family residence of
Less than 10,000 sq ft to be considered residential and not commercial; my residence is 3300 sq
Ft and single family.
If in fact they do record their calls for quality and assurance purposes, I can assure any attorney I might hire for breech of contact will be subpoenaing those call logs.

UPDATE: AHS sent me an option to buy out my claim and I accepted thinking it would be at least half of the $8300 I am out of pocket (Policy Limit was $5000). I got a check for $688. WTF. Stay away from AHS.

AHS(Airtec services) saying AHSdeclined claim, but that they themselves would replace unit for a cost 14,900.00 out of my own pocket.

Contacted our own tech and are able to replace for $8500. Called AHS to ask for
Buy-out and see our own tech, only to find out that they deleted our original ticket/claim from
The system; I did cancel the policy and was charged $49.99 to cancel; again that information is
Not disclosed 14 page account summary provided.

On 7/18/2023 I phone AHS at 8:28am to inquire as to why my ticket/dispatch order has been
Delet ed from my account profile and " Linda" stated that my claim was closed because I didn't
Want to use the tech they sent and move forward with paying the replacement out of pocket
Tc, t h e m. Additionally, "Linda" stated that my claim was still in the approval department
And that no decision of denial had been rendered. When I explained to "Linda" that
1: I have copies of the original denial information; and
2: I didn't want to spend $14,900 when I could have it done by a local and reputable tech for $8500. At that time I also explained to "Linda" that I had up to $ 5 0 0 0 coverage and I expected a buy-out since I was replacing the unit myself, she
Explained that the coverage for a compressor was $1,700. To which I stated, "great send
Me a check". She placed me on a brief hold to transfer me to a supervisor to excellerate
The claim, but that depart ment wasn't available to speak to me.

I am angered about the deception and what coverages are really available; the deletion of a
Fil the ability for their authorized tech to try and bilk me of thousands of dollars; the
Inability to speak with someone in charge and I get a different answer each time I call.

UPDATE: AHS sent me a check for $688 = WTF and how is that even near the $8300 I am out of pocket.