Overview
AmericanBlinds has a rating of 4.6 stars from 676 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanBlinds most frequently mention customer service, good quality and great price. AmericanBlinds ranks 5th among Doors & Windows sites.
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Easy ordering online and a great selection to choose from. Orders are filled quickly and easy to install. Great prices is an extra bonus.
Quick and easy. I also was able to look up how I should measure on your site which I definitely needed lol! Thanks!
EASY TO USE WEBSITE, CLEAR INSTRUCTIONS, CART INFORMATION HELPFUL FOR DOUBLE CHECKING, GREAT SELECTIONS OF PRODUCTS AND TIMELY, COURTEOUS SERVICE. WOULD BUY FROM THEM AGAIN.
Great shades, have had a few issues and when I have called in had VERY good help from Rudel and Stacy. I work customer service, they both did a great job!
We placed an order for sliding panel covers for our sliders. We followed the exact measuring instructions. The order arrived on January 26,2020 and we hung them up on January 29,2020, we found that they were way too narrow for our sliders. Inside mount, there are gaps on each side, 1.5" and 1 3/4", they looked terrible. On January 29,2020, we contacted customer service and after a long conversation, remeasuring everything and
Sending photos, they shipped a replacement order to us. The replacement order arrived on February 8,
2020, and we attempted to hang them on February 23,2020, they were the same exact size as the
Original order. I called customer service again on February 23,2020, went over all the measurements
And explained that they look terrible with the huge gaps. Customer service told me that if they were to
Remake them, they would arrive at the same size. She offered to place a new order with different
Measurements, but I would have to pay for them as their guarantee doesn't cover measuring errors. I
Explained that we measured per their instructions, photos had been provided of the exact
Measurements of the sliders.
I have sent a couple more emails with photos, they are still disputing that they could just add an inch on each side and it would lesson the gaps. It is very clear at the top and bottom, the gaps are the same. They are the ones who made the decision to make them too narrow. I provided measurements per their directions. American Blinds actually suggested for us to have someone rework the window casings! We had blinds on the sliders and never had an issue like this.
There are numerous reviews online of other customers having the same issue, measuring per their
Instructions, but the blinds are way too narrow.
Received color samples and ordered. Easy to use samples came quickly
Was able to talk to an actual person concerning the color of my previous purchase that was not listed as being available now.
I only have positive replies for your company. I am always pleased with your products and customer experience.
Keep up the good work.
Easy and I did call CS to review what I had ordered in past so I could replace a couple blinds. Rep was very helpful.
It's easy, fast and I like the quality
The site is easy to navigate. Customer service was excellent
I wouldn't change a thing... we have ordered from your company for 18 years and been very happy with our purchases and service.
Thanks
Bernice Lefeld
Easy website and good prices, have ordered from American Blinds before and have always been satisfied
Easy to following ordering instructions, measuring, etc. Nice color choices. The color I picked matched perfectly with the newly painted walls.
I am a returning customer, and will return again! These 2" faux wood blinds are perfect!
In my 100-year-old home, I have very tall windows, and was having a hard time finding blinds. American Blinds fit the bill perfectly! I have more windows to update blinds on, and I WILL be back!
A little confusing regarding the discounts.
Thanks for the response. I appreciate the fact that you responded.
A little confusing regarding the discounts
Measuring and ordering was easy. Quick chat answered my questions prior to ordering. My samples arrived just in time, too!
Love American Blinds and Wallpaper. Have shopped with you through 5 moves. Would recommend you and do to my friends!
Great website! Easy to access information about requirements for inside mount, quality, and materials available and directions to measurement tips.
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- Houston, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susanne, I'm so sorry you've had such a frustrating experience. I believe I have your order details and see we may have received different information regarding your top measurement. For verticals (inside mount) we always ask for the top measurement of your window frame and the factory will take a small inside mount deduction from this. For more information on measuring for verticals, click here: https://media.americanblinds.com/pdfs/measure-instructions_vertical-blinds01.pdf. I'd like to look into this further with my supervisor, confirm the top measurement of your window frame, and help any way I can to help make this right for you. Please send me an email at SocialCare@Americanblinds.com and I'll look into this further! If you have any questions please feel free to ask - I'm here to help! -- Katherine R, American Blinds Social Care Team